ELECTRONIC MEDICAL RECORDS SOFTWARE JANUARY 2019 Powered by Methodology CONTENTS 3 Introduction 5 Defining Electronic Medical Records Software 6 FrontRunners (Small Vendors) 8 FrontRunners (Enterprise Vendors) 10 Runners Up 16 Methodology Basics 2 INTRODUCTION his FrontRunners analysis Enterprise Vendor graphic had a Tis a data-driven assessment minimum qualifying score of 3.51 identifying products in the for Usability and 3.50 for User Electronic Medical Records Recommended, while the Small software market that offer the Vendor graphic had a minimum best capability and value for small qualifying score of 3.21 for Usability businesses. For a given market, and 3.25 for User Recommended. products are evaluated and given a score for Usability (x-axis) and To be considered for the Electronic User Recommended (y-axis). Medical Records FrontRunners, a FrontRunners then plots 10-15 product needed a minimum of 20 products each on a Small Vendor user reviews published within 18 and an Enterprise Vendor graphic, months of the evaluation period. based on vendor business size, per Products needed a minimum user category. rating score of 3.0 for both Usability and User Recommended in both the In the Electronic Medical Records Small and Enterprise graphics. FrontRunners infographic, the 3 INTRODUCTION The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic. 4 DEFINING ELECTRONIC MEDICAL RECORDS SOFTWARE lectronic Medical Records patient records, order entry, E(EMRs) automate the clinical decision support, automated coding operations of healthcare providers. assistance, reporting/analytics and EMRs allow medical professionals ONC-ATCB certification, as well as to create, store, update and share at least one of the following: clinical digital patient charts, histories, interoperability, patient scheduling medications, test results and more. and/or a patient portal. Software Advice’s FrontRunners is focused on the North American ambulatory EMR market. We identify this set of core capabilities for the EMR category: charting/ 5 FRONTRUNNERS (SMALL VENDORS) FRONTRUNNERS® FOR EMR, JANUARY 2019 For each individual rating in both the Usability and User Recommended criteria, the methodology weighs recent reviews more heavily. 6 FRONTRUNNERS SCORES (SMALL VENDORS) USER TOTAL USABILITY RECOMMENDED SCORE SCORE SCORE 1 Praxis EMR 9.90 5.00 4.90 2 Liquid EHR 9.25 4.70 4.55 3 iClinic 8.60 4.36 4.24 4 Sevocity EHR 8.56 4.46 4.10 5 75health 8.54 4.41 4.13 6 ChARM Health EHR 8.53 4.23 4.31 7 DrChrono 8.11 4.10 4.01 8 MedEvolve 8.07 4.10 3.97 9 RxNT EHR 7.94 4.18 3.76 10 Amazing Charts 7.39 3.69 3.70 Cerner PowerChart 11 Ambulatory EHR 7.25 3.64 3.61 12 ChartLogic EMR 7.14 3.54 3.60 13 Compulink 6.48 3.22 3.26 7 FRONTRUNNERS (ENTERPRISE VENDORS) FRONTRUNNERS® FOR EMR, JANUARY 2019 For each individual rating in both the Usability and User Recommended criteria, the methodology weighs recent reviews more heavily. 8 FRONTRUNNERS SCORES (ENTERPRISE VENDORS) USER TOTAL USABILITY RECOMMENDED SCORE SCORE SCORE 1 InSync EMR 9.40 4.80 4.60 2 iPatientCare 8.65 4.53 4.12 3 Prime Suite 8.61 4.32 4.29 4 CareCloud 8.57 4.33 4.24 Electronic Medical 5 Assistant 8.56 4.27 4.29 6 Azalea EHR 8.37 4.22 4.15 7 AdvancedMD 7.91 3.93 3.98 8 EpicCare EMR 7.83 3.84 3.99 9 NextGen Enterprise 7.61 3.81 3.80 10 NueMD 7.53 3.78 3.75 11 Kareo Clinical 7.48 3.76 3.72 12 athenaClinicals 7.35 3.64 3.71 Centricity Practice 13 Solution 7.29 3.61 3.68 14 EHR 24/7 7.17 3.60 3.57 15 Practice Fusion 7.03 3.52 3.51 9 RUNNERS UP 4medica iEHR Apollo Practice Management A.I.med Aprima EHR A+ DELPHI Psychotherapy Billing Aria Software athenaCollector Abacus Pharmacy Plus Software Beacon Specialty EMR AbelMed BedTracking Absolute EMR Benchmark Systems AccuroEMR BestNotes Acuitas activEHR 2.0 bflow Solutions Acumen nEHR BlueEHS Agastha EHR BlueStep EHR Platform AgilityEH Carbon Health Alere ACS CARe AllegianceMD Care360 AllMeds EHR CaregiverDesktop Allscripts EHR CareVoyant for Outpatient AlphaFlex Casamba Smart Tx Altai Oncology Suite CentralReach AltaPoint EHR 10 Centricity EMR DuxWare Cerner Millennium e-MDs Chart Cerner PowerWorks Practice EDIinsight Management eHCS EMR Chameleon eHealthFiles Chiron Health EHR ChiroSuiteEHR Elation Health ClienTrax ElationEMR Clinicom ElectronicMedicalRecord.org ClinicTracker Connect EMRDoc Clockwise.MD EMRx CounSol.com EnableDoc EHR Crystal Practice Management enki EHR by Next Services CureMD Platform ENT-Cloud by WRS Health Dentisoft Office Epicor Financial Management DHIS2 Filopto digiChart OB/GYN FOTO DocLinks GeniPulse Docta Geriatrics Select EHR DoctorConnects gGastro Doctorsoft EHR GroupOne eClinicalWorks Dr Cloud EMR Halo by Footwork Solutions 11 HARP MDConnection Harris CareTracker MDoffice HCS Interactant MEDENT Health Data Archiver Medesync HelloNote Medfiles HENO MedFlow EHR Henry Schein MicroMD Medfusion HUMHEALTH MedGre In Touch EMR Medical Mastermind InputHealth Medicfusion Intelligent Medical Software MedicsDocAssistant EHR Intuitive Medical Documents (IMD) MedInformatix iSALUS EHR Medios EHR Juno EMR Medisoft Clinical Kipu Systems MEDITECH EHR Levin EHR MedLedger Lightning Bolt MESHAI Luminello MICA-MED MacPractice 20/20 Mimo Progress Note MacPractice MD MindLinc EMR McKesson Practice Choice ModuleMD WISE McKesson Practice Partner MTBC Practice Management 12 My Clients Plus PCC myEvolv by Netsmart PCIS Gold Netsmart Insight Perfect Care EHR Netsmart myAvatar Suite Phoenix Ortho EHR NetSolutions Physician’s Office by WEBeDoctor NHANCENOW PhysicianXpress Notation Matrix Planetrehab NovoClinical PlayMaker CRM NuEra EMR Plexia EMR OHM Power2Practice OmniMD EMR Practice Director EHR OneGlance Practice EHR OpenEMR by Open Med Practice Practice Perfect EMR OpenMRS PracticeStudio Optima Therapy for Clinics PracticeSuite OptimisPT PrimeCare Optum Physician EMR Suite PrognoCIS Oscar EMR by Oscar McMaster Pryv.io e-Health Middleware Patch - Insurance Assistant PsychConsult Provider Patient Chart Manager EHR Psyquel Patient Health Record Pulse EHR PatientClick Suite QuickPractice 13 Radekal Therasoft Ray by Practo TIMS Medical ReLiMed Tonic Health Platform RepuGen TotalMD Rx30 Pharmacy System TRIARQ Health ScriptSure TurboPT Senior Insight Ultra Charts SequelMed EHR UltraLinq Simple Interact UniCharts Soarian Clinicals Unified Practice SpringCharts EMR Uprise SRS Essentials and SRS EHR VEPRO Health Portal StrataPT VEPRO Information System StreamlineMD VEPRO PACS EMR Strive Labs Vericle StrongBox Medical VersaSoft CHIRO Teladoc Visual-Eyes TheraManager DocuTrac Vitera Intergy EHR TheraOffice WellCentive Therap Welligent EHR TheraPlatform WiCis CareFlows TherapyRehab Plus WritePad 14 WritePad EMR by 1st Provider’s Choice WRS Health EHR ZenCharts Zentake Zipwhip 15 METHODOLOGY BASICS he FrontRunners methodology • End-user ratings of one to five Tassesses and calculates a stars on how valuable users consider the product to be score for products on two primary relative to its price. dimensions: Usability on the x-axis and User Recommended on the • End-user ratings of one to five y-axis. stars on how likely they are to recommend the product to The Usability score is a weighted others. average of user ratings including: There are up to two FrontRunners • End-user ratings of one to five graphics for each market, one stars on the product’s ease of use. Small Vendors and one Enterprise • End-user ratings of one to Vendors graphic. The Small Vendors five stars on the product’s graphic highlights qualifiers from functionality. smaller (by employee size) vendors, while the Enterprise Vendors The User Recommended score is graphic displays qualifiers for larger an overall weighted average of (by employee size) vendors. scores including: 16 Methodology BASICS Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic. 1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic. 17 Powered by Methodology.