2019 Calgary Transit Service Review Stakeholder Report Back: What We Heard August 2019 2019 Calgary Transit Service Review Stakeholder Report Back: What We Heard August 2019 The Project .................................................................................................................................................... 4 Project Background ................................................................................................................................... 4 Project Overview ....................................................................................................................................... 4 Engagement Purpose ................................................................................................................................ 4 Engagement Overview .................................................................................................................................. 4 Engagement Promotion ................................................................................................................................. 5 Engagement Phase One Overview ............................................................................................................... 7 Engagement Background .......................................................................................................................... 7 Engagement Objectives ............................................................................................................................. 7 Engagement Implementation ..................................................................................................................... 8 Who We Heard From ................................................................................................................................. 8 Participation and Technique Summary ...................................................................................................... 8 Engagement Questions ........................................................................................................................... 10 Demographic Data: Who Participated ...................................................................................................... 11 Number of Respondents Per Route ......................................................................................................... 16 Which Themes Developed - Codes Emerging from Input......................................................................... 16 Evaluations .............................................................................................................................................. 17 Next steps ................................................................................................................................................... 18 Summary of Input – Phase One .................................................................................................................. 19 Route 6 ............................................................................................................................................. 20 Route 7 ............................................................................................................................................. 22 Route 9 ............................................................................................................................................. 24 Route 13 ........................................................................................................................................... 25 Route 16/84 (Including Route 16 and Route 84) ............................................................................... 27 Route 18 ........................................................................................................................................... 29 Route 20 ........................................................................................................................................... 31 Route 22 ........................................................................................................................................... 33 Route 39 ........................................................................................................................................... 35 Route 45 ........................................................................................................................................... 36 Route 47 ........................................................................................................................................... 38 1/114 2019 Calgary Transit Service Review Stakeholder Report Back: What We Heard August 2019 Route 51 ........................................................................................................................................... 39 Route 56 ........................................................................................................................................... 41 Routes 79 and 80 ............................................................................................................................. 43 Route 81 ........................................................................................................................................... 44 Route 84 ........................................................................................................................................... 45 Route 93 ........................................................................................................................................... 46 Route 94 ........................................................................................................................................... 48 Route 95 ........................................................................................................................................... 49 Route 99 ........................................................................................................................................... 51 Route 101 ......................................................................................................................................... 53 Route 106 ......................................................................................................................................... 53 Route 112 ......................................................................................................................................... 54 Route 125 ......................................................................................................................................... 57 Route 126 ......................................................................................................................................... 58 Route 132 ......................................................................................................................................... 59 Route 141 ......................................................................................................................................... 60 Route 149 ......................................................................................................................................... 61 Route 302 ......................................................................................................................................... 62 Route 411 ......................................................................................................................................... 63 Route 414 ......................................................................................................................................... 64 MAX ................................................................................................................................................. 65 Out of Scope Routes with Under 20 comments received .................................................................. 68 Targeted Session at Developmental Disabilities Resource Center of Calgary Summary ......................... 69 Targeted Feedback from Sonshine Centre Summary .............................................................................. 69 Engagement Phase Two Overview ............................................................................................................. 71 Engagement Background ........................................................................................................................ 71 Engagement Objectives ........................................................................................................................... 71 Engagement Implementation ................................................................................................................... 72 Participation Overview: Who We Heard From .......................................................................................... 72 Participation and Technique Summary .................................................................................................... 88 2/114 2019 Calgary Transit Service Review Stakeholder Report Back: What We Heard August 2019 Engagement Questions ........................................................................................................................... 90 Demographic Data: Who Participated ...................................................................................................... 92 Number of Respondents Per Route ........................................................................................................