Profile Management 1912 LTSR Citrix Product Documentation | docs.citrix.com September 29, 2021 Profile Management 1912 LTSR Contents What’s new 3 Cumulative Update 3 (CU3) 3 Fixed issues in 1912 LTSR CU3 3 Cumulative Update 2 (CU2) 4 Fixed issues in 1912 LTSR CU2 4 Cumulative Update 1 (CU1) 5 Fixed issues in 1912 LTSR CU1 6 About this release 7 Fixed issues in 1912 LTSR 7 Known issues 8 System requirements 9 Quick start guide 12 How Profile Management works 15 About profiles 16 Assign profiles 18 Profile Management architecture 19 Profile Management use cases 23 Access multiple resources 26 Logon diagram 27 Logoff diagram 29 Plan your deployment 31 Decide on a configuration 31 Pilot? Production? 32 © 1999–2021 Citrix Systems, Inc. All rights reserved. 2 Profile Management 1912 LTSR Migrate profiles? New profiles? 34 Persistent? Provisioned? Dedicated? Shared? 35 Mobile? Static? 37 Which applications? 38 Review, test, and activate Profile Management 42 Plan for multiple platforms 42 Share Citrix user profiles on multiple file servers 44 Administer profiles within and across OUs 46 Domain and forest support in Profile Management 47 High availability and disaster recovery with Profile Management 47 Scenario 1 ‑ Basic setup of geographically adjacent user stores and failover clusters 48 Scenario 2 ‑ Multiple folder targets and replication 52 Scenario 3 ‑ Disaster recovery 54 Scenario 4 ‑ The traveling user 57 Scenario 5 ‑ Load‑balancing user stores 57 Plan folder redirection with Profile Management 59 Third‑party directory, authentication, and file services 60 FAQs about profiles on multiple platforms and Profile Management migration 61 Install and set up 64 Files included in the download 68 Create the user store 69 Test Profile Management with a local GPO 71 Upgrade and migrate 72 Upgrade Profile Management 75 © 1999–2021 Citrix Systems, Inc. All rights reserved. 3 Profile Management 1912 LTSR Migrate user profiles 77 Configure 79 Manage 79 Resolve conflicting profiles 79 Specify a template or mandatory profile 80 Choose a migration policy 81 Enable Profile Management 82 Configuration precedence 83 About the Profile Management .ini file 83 Include and exclude items 85 Default inclusions and exclusions 87 Include and exclude items 90 Use wildcards 93 Enable logon exclusion check 94 Define which groups’ profiles are processed 95 Specify the path to the user store 96 Migrate user store 99 Automatic migration of existing application profiles 100 Store certificates 102 Stream user profiles 103 Configure folder redirection 105 Manage cookie folders and other transactional folders 106 Configure offline profiles 109 Configure the Customer Experience Improvement Program (CEIP) 111 © 1999–2021 Citrix Systems, Inc. All rights reserved. 4 Profile Management 1912 LTSR Configure active write back 112 Configure cross‑platform settings 112 Operating systems and applications supported by cross‑platform settings 115 Create a definition file 117 Application definition file structure 120 Cross‑platform settings ‑ Case study 126 Initial configuration 127 Plan the new site 128 Execute the plan 129 Other considerations 134 Force user logoffs 135 Synchronize file security attributes 135 Enable large file handling 135 Enable application profiler 136 Enable native Outlook search experience 137 Automatic backup and restore of Outlook search index database 140 Profile container 141 Policies 143 Profile Management policies 144 Profile Management policy descriptions and defaults 151 Integrate 170 Profile Management and Citrix Virtual Apps 171 Profile Management and Citrix Virtual Desktops 172 Profile Management and VDI‑in‑a‑Box 176 © 1999–2021 Citrix Systems, Inc. All rights reserved. 5 Profile Management 1912 LTSR Profile Management and UE‑V 176 Profile Management and Citrix Content Collaboration 176 Profile Management and App‑V 177 Profile Management and Provisioning Services 178 Preconfigure Profile Management on provisioned images 180 Profile Management and Self‑service Plug‑in 181 Profile Management and VMware 182 Profile Management and Outlook 183 Using Windows profiles with Password Manager and single sign‑on 183 Firefox browser 187 Google Chrome browser 187 Secure 188 Troubleshoot 191 Enable logging for troubleshooting 192 Profile Management log files 195 Events logged by Profile Management 197 Log file checklist 214 Troubleshoot without logging 214 Advanced troubleshooting checklist 216 Troubleshoot common issues 217 Collect diagnostic information 222 Contact Citrix Technical Support 224 Profile Management best practices 224 Glossary 230 © 1999–2021 Citrix Systems, Inc. All rights reserved. 6 Profile Management 1912 LTSR What’s new May 12, 2021 Cumulative Update 3 (CU3) is the latest release of the Profile Management 1912 LTSR. CU3 adds seven fixes compared to the 1912 CU2 release of Profile Management. Cumulative Update 3 (CU3) May 12, 2021 Release date: May 12, 2021 About this release CU3 adds seven fixes compared to the 1912 CU2 release of Profile Management. Profile Management 1912 LTSR Cumulative Update 2 Profile Management 1912 LTSR Cumulative Update 1 Profile Management (initial release) Known issues in this release Deprecation and removals Citrix Product Subscription Advantage Eligibility Dates Fixed issues in 1912 LTSR CU3 May 12, 2021 Compared to: Profile Management 1912 LTSR CU2 Profile Management 1912 LTSR CU3 contains all fixes included in the 1912 LTSR initial release, CU1, CU2, plus the following, new fixes: • When you navigate to Control Panel > System and Security > System > Advanced system settings > User Profiles, the profile for the logged‑in user shows a question mark for the Size field. The other user profiles show the correct sizes. [CVADHELP‑13993] • When a folder on the Folders to Mirror list is not present in the user store during logons, the local user profile is deleted. [CVADHELP‑15248] © 1999–2021 Citrix Systems, Inc. All rights reserved. 7 Profile Management 1912 LTSR • When you enable the Automatic migration of existing application profiles policy and migrate the existing profiles, Microsoft Outlook settings might be lost. The issue occurs during the sec‑ ond and subsequent logons after the migration. [CVADHELP‑15723] • With Desktop added to the Exclusion list – directories policy, an error might occur when users attempt to save any changes in a published application or desktop. [CVADHELP‑15792] • Windows user credentials might remain after being removed from the Credential Manager. [CVADHELP‑16083] • Folders created before enabling Delete excluded files or folders through the Logon Exclusion Check policy but excluded by the Exclusion list – directories or Enable Default Exclusion list – directories policy might not be deleted. [CVADHELP‑16439] • New files created with the Large File Handling ‑ Files to be created as symbolic links policy setting, might not sync during logoff. [CVADHELP‑16526] Cumulative Update 2 (CU2) November 24, 2020 Release date: November 19, 2020 About this release CU2 adds nine fixes compared to the 1912 CU1 release of Profile Management. Profile Management 1912 LTSR Cumulative Update 1 Profile Management (initial release) Known issues in this release Deprecation and removals Citrix Product Subscription Advantage Eligibility Dates Fixed issues in 1912 LTSR CU2 November 19, 2020 Compared to: Profile Management 1912 LTSR CU1 Profile Management 1912 LTSR CU2 contains all fixes included in the 1912 LTSR initial release, CU1, plus the following, new fixes: © 1999–2021 Citrix Systems, Inc. All rights reserved. 8 Profile Management 1912 LTSR • When you add Appdata\local\temp to the Exclusion list ‑ directories, Profile Management does not create the Appdata\local\temp folder in the user profile and runtime errors occur for some applications such as Microsoft Outlook. The issue occurs during second or subsequent logons with the Delete locally cached profiles on logoff policy enabled. [CVADHELP‑14054] • When you log on to a session using a temporary profile, an empty user profile folder might be created under C:\Users. Profile Management deletes the temporary profile on logoff, leaving behind the empty user profile folder. [CVADHELP‑14297] • With the Redirect the AppData(Roaming) folder redirection policy enabled, some tiles might disappear from the Start menu. The issue occurs when you log on to a Windows Server 2016 or 2019 machine running Citrix Virtual Apps and Desktops 1912 or earlier. [CVADHELP‑14336] • With search index roaming for Outlook enabled for a VDA for multi‑session OS using Profile Management, logons might be slow and attempts to launch published applications might fail. [CVADHELP‑14610] • Profile Management does not synchronize the subkeys of a registry key present in the Registry inclusion list. For example, when you add Software\Citrix to the Registry inclusion list, only HKEY_CURRENT_USER\SOFTWARE\Citrix is saved in the user store. The subkeys are not stored. [CVADHELP‑14815] • When Citrix Virtual Apps Optimization is in use, Profile Management might fail to save registry changes. The issue occurs when the path to Citrix Virtual Apps optimization definitions is not ac‑ cessible or the path file is invalid. Registry changes are also not saved when the Enable Virtual Apps Optimization and the Active write back policies are enabled. [CVADHELP‑15087] • Attempts to mount the OutlookOST.vhdx or the OutlookSearchIndex.vhdx file might fail inter‑ mittently with a 0x80070020 error. The issue occurs when you log off from a session and launch another session immediately. [CVADHELP‑15145]