Request for Proposal (RFP) For End to End Reconciliation solution for Card Transaction, ATMs and other transactions Head Office-2 Department of Information Technology 5th Floor, 3 & 4 DD Block, Sector -1 Salt Lake, Kolkata-700 064 RFP Ref. No: DIT/BPR&BTD/OA/848/2019-20 Date: 29/05/2019 The information provided by the bidders in response to this RFP Document will become the property of the Bank and will not be returned. The Bank reserves the right to amend, rescind or reissue this RFP Document and all amendments will be advised to the bidders and such amendments will be binding on them. The Bank also reserves its right to accept or reject any or all the responses to this RFP Document without assigning any reason whatsoever. This document is prepared by UCO Bank for its for End to End Reconciliation solution for Card Transaction, ATMs and other transactions. It should not be reused or copied or used either partially or fully in any form. RFP Ref No. DIT/BPR & BTD/OA/848/2019-20 Date: 29/05/2019 Page 1 of 120 Disclaimer While the document has been prepared in good faith, no representation or warranty, express or implied, is or will be made, and no responsibility or liability will be accepted by UCO BANK or any of its employees, in relation to the accuracy or completeness of this document and any liability thereof expressly disclaimed. The RFP is not an offer by UCO Bank, but an invitation for bidder‟s responses. No contractual obligation on behalf of UCO Bank, whatsoever, shall arise from the offer process unless and until a formal contract is signed and executed by duly authorized officials of UCO Bank and the Bidder. RFP Ref No. DIT/BPR & BTD/OA/848/2019-20 Date: 29/05/2019 Page 2 of 120 CONTENTS PART – I ...................................................................................................... 10 1. INTRODUCTION ................................................................................. 10 2. OBJECTIVE ......................................................................................... 10 3. ELIGIBILITY CRITERIA ......................................................................... 10 PART – II: INVITATION FOR BIDS AND INSTRUCTIONS TO BIDDERS .......... 13 1. INVITATION FOR BIDS ....................................................................... 13 2. DUE DILIGENCE ................................................................................. 13 3. TENDER DOCUMENT & FEE ................................................................ 13 4. EARNEST MONEY DEPOSIT ................................................................ 14 5. MSME EXEMPTION ............................................................................ 15 6. REJECTION OF THE BID...................................................................... 15 7. PRE BID MEETING .............................................................................. 15 8. MODIFICATION AND WITHDRAWAL OF BIDS ................................... 16 9. INFORMATION PROVIDED ................................................................ 16 10. FOR RESPONDENT ONLY ................................................................... 16 11. CONFIDENTIALITY AND SECRECY .................................................... 16 12. DISCLAIMER ...................................................................................... 17 13. COSTS BORNE BY RESPONDENTS ..................................................... 18 14. NO LEGAL RELATIONSHIP ................................................................. 18 RFP Ref No. DIT/BPR & BTD/OA/848/2019-20 Date: 29/05/2019 Page 3 of 120 15. ERRORS AND OMISSIONS ................................................................. 18 16. ACCEPTANCE OF TERMS .................................................................. 18 17. RFP RESPONSE ................................................................................... 18 18. RFP RESPONSE VALIDITY PERIOD ...................................................... 18 19. NOTIFICATION .................................................................................. 18 20. AUTHORIZED SIGNATORY ................................................................. 19 21. SUBMISSION OF OFFER- THREE BID SYSTEM ..................................... 19 22. DOCUMENTS CONSTITUTING THE BID ............................................... 21 PART – III: BID OPENING AND EVALUATION CRITERIA ............................. 23 PART – IV: SCOPE OF WORK ..................................................................... 27 1. SCOPE OF WORK .............................................................................. 27 2. HARDWARE, SOFTWARE AND OTHER INFRASTRUCTURE: ................. 30 3. RESOURCES FOR SUPPORT CENTERS AND MAN POWER DETAILS .... 32 PART – V ..................................................................................................... 33 1. SINGLE POINT OF CONTACT ............................................................ 33 2. SCHEDULE OF IMPLEMENTATION ...................................................... 33 3. PERFORMANCE BANK GUARANTEE ................................................. 33 4. CLARIFICATIONS ON AND AMENDMENTS TO RFP DOCUMENT ...... 33 5. ERASURES OR ALTERATIONS ............................................................. 34 6. LANGUAGE OF BID ........................................................................... 34 RFP Ref No. DIT/BPR & BTD/OA/848/2019-20 Date: 29/05/2019 Page 4 of 120 7. LATE BIDS ........................................................................................... 34 8. CLARIFICATION OF OFFER ................................................................ 34 9. PRELIMINARY SCRUTINY ................................................................... 34 10. ISSUE OF CORRIGENDUM ................................................................. 34 11. ADOPTION OF INTEGRITY PACT ....................................................... 35 12. INDEPENDENT EXTERNAL MONITORS ............................................... 35 13. AWARD OF CONTRACT .................................................................... 36 14. SELECTION PROCESS ........................................................................ 37 15. PAYMENT TERMS ............................................................................... 38 16. PAYMENT AUTHORITY ....................................................................... 38 17. CANCELLATION OF CONTRACT & REALIZATION OF COMPENSATION 38 18. NOTICES ............................................................................................ 39 19. CONTRACT PERIOD ........................................................................... 39 20. NON TRANSFERRABLE OFFER ............................................................ 39 21. ADDRESS OF COMMUNICATION ..................................................... 39 22. LIMITATION OF LIABILITY ................................................................... 39 23. PUBLICITY .......................................................................................... 39 24. FORCE MAJEURE ............................................................................... 39 25. VERIFICATION ................................................................................... 40 RFP Ref No. DIT/BPR & BTD/OA/848/2019-20 Date: 29/05/2019 Page 5 of 120 26. NO COMMITMENT TO ACCEPT LOWEST OR ANY BID ...................... 40 27. SIGNING OF CONTRACT .................................................................. 40 28. SIGNING OF THE BID ......................................................................... 41 29. PERIOD OF BID VALIDITY .................................................................. 41 30. TECHNOLOGICAL ADVANCEMENT .................................................. 41 31. DISPUTE RESOLUTION MECHANISM .................................................. 41 32. JURISDICTION.................................................................................... 42 33. COMPLIANCE WITH APPLICABLE LAWS OF INDIA ........................... 42 34. TERMINATION .................................................................................... 43 35. CONSEQUENCES OF TERMINATION ................................................. 44 36. TERMINATION FOR DEFAULT ............................................................. 45 37. TERMINATION FOR INSOLVENCY ..................................................... 45 38. TERMINATION FOR CONVENIENCE .................................................. 45 39. CANCELLATION OF TENDER PROCESS ............................................. 45 40. BIDDERS‟ REPRESENTATIVE TO BE AUTHENTICATED .......................... 46 41. CORRUPT AND FRAUDULENT PRACTICES ......................................... 46 42. TAXES ................................................................................................ 46 43. PENALTY ............................................................................................ 47 ATM GL ACCOUNTS: ................................................................................. 48 44. OTHER TERMS AND CONDITIONS OF THE RFP .................................. 49 RFP Ref No. DIT/BPR & BTD/OA/848/2019-20 Date: 29/05/2019 Page 6 of 120 45. COMPLIANCE WITH LAWS ................................................................ 50 ANNEXURE – A .......................................................................................... 51 ANNEXURE – B ........................................................................................... 53 ANNEXURE – C .........................................................................................