ADMINISTRATOR GUIDE 1.0 | December 2019 | 3725-49792-001 Poly CCX Business Media Phones with Microsoft Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support. Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Contents Before You Begin................................................................................................7 Audience, Purpose, and Required Skills.............................................................................7 Related Poly and Partner Resources..................................................................................7 Phone Profiles.....................................................................................................................7 Getting Started................................................................................................... 8 Poly CCX Phones Overview............................................................................................... 8 CCX Phone Hardware Overview.........................................................................................8 LED Indicators on CCX Series Phones....................................................................8 Poly CCX Phones Base Profiles......................................................................................... 9 Switching the Base Profiles ................................................................................................9 Set Skype for Business as Base Profile from Microsoft Teams..............................10 Set Microsoft Teams as Base Profile from Skype for Business..............................10 Network Configuration.....................................................................................11 Configuring Bluetooth........................................................................................................11 Bluetooth Parameters.............................................................................................11 Supported Bluetooth Profiles..................................................................................12 Extended Link Layer Discovery Protocol (LLDP).............................................................. 12 Configuring LLDP Fast Start Count........................................................................13 Web Proxy Auto Discovery (WPAD)..................................................................................13 View WPAD Diagnostic Information....................................................................... 14 WPAD Configuration Parameters...........................................................................14 Data Center Resiliency..................................................................................................... 15 TURN / ICE Parameters....................................................................................................16 Deploying CCX Phones with Microsoft Teams..............................................19 Microsoft Teams Device Settings ......................................................... 20 Network Configuration Options.............................................................................. 20 Manually Set DHCP Settings.......................................................................20 Configure VLAN from the Phone................................................................. 20 Set 802.1x Authentication for the Phone..................................................... 21 Set the PC Port for the Phone..................................................................... 21 Set LAN Port Settings..................................................................................22 Change the Default Administrator Password......................................................... 22 1 Contents Microsoft Teams Device and Software Support................................... 23 Enable or Disable the System Web Interface.........................................................23 Reset Custom Configurations................................................................................ 23 Reset the Device to Factory Defaults in Microsoft Teams......................................24 Updating Microsoft Teams......................................................................................24 Deploying CCX Phones with Skype for Business.........................................25 Deploying Poly Phones with Skype for Business................................26 Configure the Network............................................................................................26 Supported DHCP Sub-Options....................................................................27 Set Up Poly UC Software....................................................................................... 28 Provisioning Skype for Business Phones...............................................................28 Centralized Provisioning..............................................................................29 Manual Provisioning Methods..................................................................... 31 Configuring In-Band Provisioning Settings.............................................................32 Sign In Methods.......................................................................................33 Configuring a Skype for Business Sign In Method and Credentials.......................33 Example Sign In Configurations.................................................................. 34 PIN Authentication..................................................................................................35 PIN Authentication Parameters................................................................... 35 Web Sign In for Skype for Business.......................................................................36 Web Sign In for Skype for Business Parameters.........................................36 Sign In Remotely using Web Sign-In for Skype for Business......................37 Modern Authentication Supported Topologies........................................................37 Sign In with Better Together over Ethernet (BToE).................................................37 Web Sign In for CAP with Skype for Business Online............................................38 Disabling the Sign-In and Sign-Out Soft Keys........................................................38 Microsoft Exchange Integration.............................................................39 Skype for Business.................................................................................................39 Integrating with Microsoft Exchange...................................................................... 39 Provision the Microsoft Exchange Calendar................................................40 Enable Microsoft Exchange Calendar Using the Web Configuration Utility.......................................................................................................40 Verify the Microsoft Exchange Integration................................................... 40 Configuring the Microsoft Exchange Server...........................................................41 Visual Voicemail...........................................................................................41 2 Contents Calendar Month View.................................................................................. 41 Synchronizing Call Logs.............................................................................. 41 Address Book Service (ABS) Adaptive Search........................................... 42 Microsoft Exchange Parameters................................................................. 42 Audio Features........................................................................................ 47 Poly NoiseBlock..................................................................................................... 47 Poly NoiseBlock Parameters....................................................................... 47 Supported Audio Codecs....................................................................................... 47 Supported Audio Codec Specifications....................................................... 48 Audio Codec Parameters............................................................................ 49 SILK Audio Codec Parameters....................................................................52 Music on Hold.........................................................................................................54 Upload a Music File..................................................................................... 55 Configuring Music on Hold.......................................................................... 55 Music on Hold Error Messages................................................................... 56 Phone Display Features..........................................................................57 Skype for Business User Interface on Poly Phones...............................................57 Reverse Name Lookup...........................................................................................57 Reverse Name Lookup Parameter.............................................................. 58 Time Zone Location