FUTURE READY SOCIALSERVICES NATIONAL COUNCIL OF SOCIAL SERVICE | ANNUAL REPORT FY2012 Productivity People Partnership Passion Purpose Mission To ensure that every person has the opportunity To provide leadership and direction in social to live a life of dignity to his or her fullest services, enhance the capabilities of social potential within society service organisations, and promote strategic partnerships for social services Core Values PASSION We are driven to help make a difference in the lives of the people we serve. PEOPLE We enable the people we serve, our volunteers and staff to realise their fullest potential. PRODUCTIVITY We pursue excellence through continuous learning and improvement. PARTNERSHIP We engage in ‘win-win’ partnerships always for the benefit of the people we serve. Contents 02 NCSS ANNUAL REPORT FY2012 President’s Message The past year has been one of reflection As a bridge between the Government • We will step up our corporate and insight for me on the vision, and the community, NCSS aims to engagement efforts to develop new leadership and direction for NCSS to provide more thought leadership and partnerships and promote corporate make a deeper impact to the lives of the engage the strengths and energy of our involvement beyond giving. disadvantaged in our community. We member organisations. Moving ahead, recently completed a strategic review we will pursue five strategic thrusts: NCSS is on the cusp of a new phase of our priorities and strategies, with • NCSS will advocate ground-up views which requires tenacity, discipline and the assistance of McKinsey & Company, on emerging and underserved social focus. It is our hope that NCSS will be following the realignment of functions service needs; as Mr S R Nathan puts it, a “brother’s between the National Council of Social • As a membership body, NCSS will keeper”, who works hand in hand Service (NCSS) and the Ministry of Social raise the organisational capabilities and with the Government and member and Family Development (MSF). standing of VWOs and other providers of organisations to fulfil our mission to social service such as social enterprises; those in need. The process involved harnessing the • Capability and capacity building will views of pioneers in social service like be scaled up to meet the need for more On that note, I am grateful that Madam Mr S R Nathan; former NCSS President, professionals and volunteers in the Halimah Yacob, Speaker of Parliament, Mr Gerard Ee; our Board; management; sector; accepted our invitation to be NCSS’s MSF and member organisations over six • NCSS will expand Community Chest’s Adviser. Her extensive experience in the months. A study trip to Hong Kong was fund-raising capabilities by engaging Government and social services and her also conducted to learn how a vibrant in innovative approaches to attract and close interaction with the community social service eco-system thrives in their allocate new sources of social service will be invaluable to the Council as we country. financing; and continue to engage key stakeholders closely. We look forward to building a vibrant social service sector that meets needs and changes lives. L to R: Mr Hsieh Fu Hua, Ms Ang Bee Lian and Madam Halimah Yacob FUTURE READY SOCIAL SERVICES 03 CEO’s Message The past year has been an exciting one for a record amount of $72.3 million in to employers, our communities and the NCSS. As a sector on a growth trajectory, FY2012, benefiting more than 300,000 public. we have put in place new service beneficiaries. Tote Board also committed models, increased funding support, and $301.9 million from FY2013 to FY2015 for Unleashing Learning Potential strengthened sector capabilities. We have VWO programmes supported by the Tote Productivity and professional growth are also attained several milestones, including Board Social Service Fund. The increased central in developing the capability of the taking steps to make our community a funding enables NCSS and VWOs to workforce to deliver quality. From its new more inclusive one. Taking on shared deepen and widen the reach of critical central location at TripleOne Somerset, responsibilities and having common social services. the Social Service Institute with its fresh values, NCSS, together with our member vision to become a Continuing Education voluntary welfare organisations (VWOs) Building Capabilities and Inclusive and Training Centre will be the focal point and donors, has scaled up programmes Communities for the next lap in unleashing learning and services. This year, we initiated the Master Social potential. Building on the 10 years of Worker Scheme to harness the expertise experience of the former training institute, New Service Models, Increased of highly experienced social workers. it will become an integrated social service Funding Support In addition to advancing social work learning hub with competency-based Five Senior Activity Centres (Cluster practice and providing mentorship for training, resource and practice to imbue Support) were introduced in Financial social workers, the scheme fosters a practice into learning. The Institute will Year (FY) 2012 and given additional culture of resource sharing. Seven Master grow in depth and breadth, building funding and social work capabilities Social Workers have been appointed to capabilities in organisations. to provide more holistic support to work with eight FSCs. vulnerable elderly. Branch Family Service There will also be more job opportunities Centres (FSCs) have also started to bring In November, Singapore signed the in the sector and the new career centre social services closer to the community. United Nations Convention on the Rights at the Institute will provide integrated These efforts provide a systematic of Persons with Disabilities to affirm that career services to job seekers and serve approach of locating programmes where persons with disabilities will participate the recruitment needs of VWOs. The they can be highly accessible to clients as active members of society. As a centre will facilitate recruitment, run and allow the sharing of premises. country, we will work devotedly towards train-and-place programmes to equip opening up opportunities for persons new entrants and mid-career switchers We were fortunate to have received with disabilities and reaching out to more to access jobs and raise awareness of strong support from corporate donors, partners to enrich the lives of others. the manpower needs of the sector. The individuals and government bodies to NCSS launched a publicity campaign Institute and career centre are important, meet critical needs. We disbursed a total in March this year to raise awareness strategic pillars that will ensure a regular of $291 million to support 601 social of the purpose of the Convention and flow of skilled manpower. This will address service programmes. Various funding encourage the public to take steps to the growing needs and provide greater sources included donations raised by include persons with disabilities. We are support for the sector’s next stage of Community Chest, from Tote Board, delighted that 25 champions have joined development. MSF and the Ministry of Education us as change catalysts. This is a strong (MOE). Community Chest mobilised start and we will do more to reach out Joint Acknowledgements The social service sector now plays a bigger role. Competition for resources will intensify. To help us, we are grateful for a generous and responsive community that readily opens its heart whenever it is presented with critical social needs served by trustworthy agencies. With the support of corporate partners, foundations and individuals, Community Chest has fulfilled its commitment. The sector is thankful to the unstinting Community Chest Committee for their sterling support. Led for the past 12 years by a distinctive Chairman, Ms Jennie Chua, Community Chest has left an indelible mark in fostering a vibrant spirit of giving in Singapore. We would like to express our appreciation to the Vice Presidents of the NCSS Board, Mr Phillip Tan and Mr Cyril Chua, Board and Committee members for their commitment towards the social service sector. We are also grateful for the support from professionals and volunteers from member VWOs, and to our staff for their efforts and dedication. With the passion in the sector, the social service family will press on to shape a brighter future for the disadvantaged in the community. Hsieh Fu Hua Ang Bee Lian President Chief Executive Officer 04 NCSS ANNUAL REPORT FY2012 NCSS Board of Council Patron-In-Chief His Excellency Dr Tony Tan Keng Yam President of the Republic of Singapore Patron Mr Chan Chun Sing Acting Minister for Social and Family Development Adviser Madam Halimah Yacob Speaker of Parliament Hsieh Fu Hua PBM Phillip Tan JP, BBM(L), BBM, PBM President Vice President Jennie Chua JP, BBM, PPA(P), PBM Cyril Chua PBM Richard Sim Hwee Cher Chairman, Community Chest Vice President Honorary General Secretary Frances Cheang JP, BBM, PBM Professor Tsui Kai Chong Dr Ang Seng Bin Honorary Treasurer Board Member Board Member Dr Mary Ann Tsao BBM, PBM Board Member FUTURE READY SOCIAL SERVICES 05 Girija Pande Robert Chew Board Member Board Member Chan Chia Lin Alex Lee JP Lee Kim Siang BBM(L), BBM, PBM Board Member Board Member Board Member Chew Kwee San Sandra Berrick David Alexander Ong JP, PBM Board Member Board Member Board Member Dr Jason Cheah Ong Toon Hui PPA(P) Ministry of Health Representative Ministry of Social and Family Development Representative 06 NCSS ANNUAL REPORT FY2012 Hsieh Fu Hua Jennie Chua Richard Sim Hwee Cher Mr Hsieh was appointed President of the Ms Chua has been serving as Chairman Mr Sim joined the NCSS Board as the NCSS Board from August 2012. Mr Hsieh of Community Chest since 2000. She is Honorary Treasurer in 2008 and has is co-founder and currently an adviser the chairman of several organisations been the Honorary General Secretary to PrimePartners Group.