COMMUNITY TRANSPORT Individual Members Needs Survey Report Community Transport Services Needs Survey Report on Individual Members Survey Consultation, Research and Intelligence Team May 2012 Page 1 of 21 | 1 | Contents Response Rates (including by postcode) 3 - 4 Services used (shown by Provider) 5 – 10 Frequency of use in last year 10 - 11 Quality of service provided 11 Reasons for use 12 Meeting travel needs 13 Importance of aspects of service provided 14 Reasons for not using 15 - 16 Other community transport used 17 Booking (including comment received) 17 - 18 Complaints and Improvements 18 – 19 Interest in Future participation 20 Equality analysis 21 Appendices A What other local travel needs do you have B Unable to use the service because of my impairment' ~ details C Reasons if ‘Difficult’ or ‘Very Difficult’ to book a journey D Specific locations that respondents most frequently use CT to travel to E Specific location in neighbouring authorities that respondents would regularly like to use CT to travel to F Other improvements respondents would like to see G Postcode Analysis of Community Transport Service Provider Membership at May 2012 Page 2 of 21 | 2 | Community Transport Individual Members Survey Note: Missing values are excluded from all tables Response Rate Questionnaire issued to the membership of the organisations listed below (Total=14,200). 2,322 questionnaires were returned giving response rate of 16.4%. Table 1. Response by Organisation Organisation Membership Number Response Returned Bristol Community Transport 274 266 97.1 (BCT) Bristol Dial a Ride (BDAR) 12542 1368 10.9 Mede Sprint 447 214 47.9 Catt Bus (HWCP) 478 345 72.2 Lawrence Weston Community 156 91 58.3 Transport (LWCT) St Philips Taxi Sharing 303 62 20.5 Scheme • Very high response for BCT • High response for HWCP • Approx 1in 2 response for Mede and LWCT • Low response for St Philips Taxi sharing scheme • Very low response for BDAR Issue of questionnaires coincided with a full review of Bristol Dial A ride Membership. The first for over 5 years. This review is still ongoing and therefore the total number of BDAR members may decrease significantly as the membership total is confirmed over the next few months. Page 3 of 21 | 3 | Response by Ward Community Individuals Members Survey ory 13 to 42 43 to 71 72 to 101 102 to 130 131 to 161 Number of records in each ward Filw ood Hartclif f e Bishopsw orth Frome Vale Whitchurch Park Westbury-on- Kingsw eston Know le Stockw ood Avonmouth Bedminster Hengrove Brislington West Hillfields Horf ield Henleaze Brislington East Law rence Hill Southmead Lockleaze St George West Southville Henbury Eastville Easton Bishopston St George East Redland Stoke Bishop Windmill Hill Clifton Ashley Cabot Cotham Clifton East 0 50 100 150 200 Page 4 of 21 | 4 | Services Used Table 2. Type of community transport services used CT Service Used Percentage of number total BCT 266 11.5 BDAR 1368 58.9 Mede Sprint 214 9.2 CATT 345 14.9 LWCT 91 3.9 St Philips Taxi 62 2.7 Sharing Use other CT 71 3.1 services • Highest use for BDAR • Relatively low use for other services Table 2a. Responses to use ‘Other Community Transport Services Note: This list excludes all references to other non 'community transport' alternatives (eg Taxis, family and friends, commercial bus services etc) 7. Mini coach to Lockleaze Day 1. Occasionally a volunteer driver Centre for hospital appts. Volunteer 8. Arranged by Dr's surgery service GP surgery Falleden 9. Ambulance service. Way. 10. Ambulance service. 2. Barton Hill Settlement shopping 11. Fallodan Doctors Surgery, W-o- bus. T - volunteer service. 3. Hospital transport 12. Transport to BAWA Pensioners 4. Hospital. Bus shuttle Club fortnightly. Every other 5. Stockwood volunteers service Tuesday from Brentry to 6. Hospital transport, or Southmead Road. Stockwood Volunteer Transport. 13. Kingswood Community Transport Further services used by respondents who omitted to tick the 'use other CT services on the questionnaire: 6. I live in a very shelter housing 1. Abbeyfield own bus association they have a small 2. Crossroads care mini coach sharing between 3 3. Disabled transport service other homes so if your lucky I based in Fishponds sometimes use it. 4. Disabled Travel service 7. Keynsham Dial-a-Ride 5. DTS 8. Salvation Army transport Page 5 of 21 | 5 | Service Used by Postcode of Respondent Number of records in each ward Hartcliffe Use Bristol Communit Transport Whitchurch Park Filw ood Bishopsw orth Westbury-on-Trym Stockw ood Know le Frome Vale Southmead Avonmouth St George West Southville Kingsw eston Hengrove Eastville Bedminster Hillfields Henbury Easton Brislington West Bishopston ory St George East Lockleaze 1 to 3 Law rence Hill 4 to 7 Redland 8 to 10 Henleaze 11 to 14 Brislington East 15 to 19 Windmill Hill Cotham Clifton Stoke Bishop Horfield Clifton East Cabot Ashley 0 5 10 15 20 Number of records in each ward Use Bristol Dial A Ride Frome Vale Horf ield Westbury-on-Trym Hillfields Lockleaze Henleaze Brislington East Avonmouth Hengrove Southville Know le Eastville Southmead Bedminster Brislington West Stockw ood Henbury Kingsw eston ory Bishopsw orth Hartclif f e 5 to 13 St George West 14 to 23 Law rence Hill 24 to 32 Eas ton 33 to 41 Bishopston 42 to 51 Redland 52 to 61 Whitchurch Park Filw ood Stoke Bishop St George East Windmill Hill Cabot Clifton East Clif ton Ashley Cotham 0 20 40 60 80 Page 6 of 21 | 6 | Number of records in each ward Use the Mede Filw ood Know le Hengrove Bedminster Windmill Hill Southville Henbury Brislington West Brislington East Bishopsw orth Whitchurch Park Westbury-on- Stoke Bishop Stockw ood St George West St George East Southmead Redland Lockleaze Law rence Hill Kingsw eston ory Horfield 1 to 11 Hillfields Henleaze 12 to 23 Hartcliffe 24 to 35 Frome Vale 36 to 46 Eastville 47 to 58 Easton Cotham 59 to 71 Clifton East Clifton Cabot Bishopston Avonmouth Ashley 0 20 40 60 80 Number of records in each ward Hartclif f e Whitchurch Park Use the CATT Bishopsw orth Stockw ood Hengrove Bedminster Filw ood Southville Southmead Know le Henbury Brislington West Brislington East Windmill Hill Westbury-on-Trym Stoke Bishop St George West St George East Redland Lockleaze Law rence Hill ory Kingsw eston 1 to 6 Horfield Hillf ields 7 to 14 Henleaze 15 to 21 Frome Vale 22 to 28 Eastville 29 to 36 Eas ton 37 to 44 Cotham Clifton East Clif ton Cabot Bishopston Avonmouth Ashley 0 10 20 30 40 50 Page 7 of 21 | 7 | Number of records in each ward Kingsw eston Avonmouth Use LWCT Henbury Westbury-on- Filw ood Clif ton Bedminster Windmill Hill Whitchurch Park Stoke Bishop Stockw ood St George West St George East Southville Southmead Redland Lockleaze Law rence Hill Know le ory Horfield 1 to 4 Hillf ields 5 to 8 Henleaze 9 to 13 Hengrove 14 to 17 Hartcliffe 18 to 22 Frome Vale 23 to 27 Eastville Eas ton Cotham Clifton East Cabot Brislington West Brislington East Bishopsw orth Bishopston Ashley 0 5 10 15 20 25 30 Number of records in each ward Brislington West Use St Philips Taxi Sharing Scheme Law rence Hill (V Ca rs) Brislington East Easton Henbury Hartcliffe Ashley Windmill Hill Whitchurch Park Westbury-on- Stoke Bishop Stockw ood St George West St George East Southville Southmead Redland Lockleaze ory Know le 1 to 2 Kingsw eston 3 to 4 Horf ield 5 to 7 Hillf ields 8 to 9 Henleaze 10 to 12 Hengrove 13 to 15 Frome Vale Filw ood Eastville Cotham Clifton East Clif ton Cabot Bishopsw orth Bishopston Bedminster Avonmouth 0 5 10 15 20 Page 8 of 21 | 8 | Number of records in each ward Westbury-on-Trym Know le Eas ton Southville Use Other Community Transport Brislington West Stockw ood Southmead Horf ield Hartclif f e Eastville St George West Lockleaze Kingsw eston Hillfields Frome Vale Filw ood Brislington East Avonmouth Windmill Hill St George East Law rence Hill Hengrove ory Henbury Bishopsw orth 1 to 0 Bedminster 1 to 1 Ashley 2 to 2 Whitchurch Park 3 to 3 Stoke Bishop 4 to 4 Redland 5 to 6 Henleaze Cotham Clifton East Clif ton Cabot Bishopston 02468 Table 3. Community transport services used in the last year Used CT services in last year Number percent Yes 1600 71.6 No 632 28.4 Total 2232 100.0 • Approximately 3 in 4 members used services in the last year Page 9 of 21 | 9 | Frequency of use in the last year Table 4. Use of Community Transport Services in the last year by Community Transport Provider Organisation Number who Number % using in use the using in last last year organisation year Bristol Community Transport 266 224 84.2 (BCT) Bristol Dial a Ride (BDAR) 1368 978 71.5 Mede Sprint 214 188 87.8 CATT Bus (HWCP) 345 308 89.3 Lawrence Weston Community 91 82 90.1 Transport (LWCT) St Philips Taxi Sharing Scheme 62 55 88.7 Other 71 38 53.5 • Comparable use across providers but slightly less for BDAR Table 5. How often used the services Frequency of use All responses number percent Every day 23 1.5 2-3 days per week 321 21.1 Once a week 615 40.5 Once a fortnight 128 8.4 Once a month 165 10.9 Once every 3 months 177 11.6 Once a year 73 4.8 Less than once a year 18 1.2 Total 1520 100.0 • 4 in 10 of those who used the services in the last year used once a week • 1 in 5 use services 2 to 3 days a week • 1 in 8 used services every three months • 1 in 10 used services once a month Page 10 of 21 | 10 | Table 6.