VoIP With Free Software In Enterprises A Field Report Markus Lindenberg GONICUS GmbH About Me ● Technica consu tant # GONICUS ● Consu ting, Sys"em &dministrati!n, S!'tware )evel!+men" ● ,!IP (ith &sterisk$ .reeSWITCH, Gemeinscha'" ● ,!IP In"egrati!n 0&MI1&GI12SL), )evice -r!visi!ning ● Other fields ● /eb Ser*ice Sca ing 4 )eve !+men" (Nginx, -yth!n$ )6ang!$ . ask$ -ostgreSQL, -H-, 8883 ● Linux Infrastructure )evO+, )a"a Center Operations H b m G S U C I N O G 3 1 0 2 © Markus Lindenberg 2 GONICUS* ● Independent Linu5 service +r!vider and integra"!r ● Consu ting, Im+ ementati!n, Su++or" ● .!unded 2001 ● &b!ut 30 emp oyees ● Techn! ogica and econ!mica kn!(9h!( ● : 200 years !f Linux experience ● Infrastructure, ,irtua izati!n, Moni"!ring, ,!I-$ Web1)atabase/Fi e/-rint Services, Mai , <!u"ing, ,-N$ Clustering, Systems Managemen", Security, Linux )esk"!+, H b m G S U 888 C I N O G 3 =>ing -enguin? 0la"83 &+"en!d%"es +atag!nicus 1 0 2 © Markus Lindenberg 3 © 2013 GONICUS GmbH About the Customer LVM Customer the About Markus Lindenberg Markus ● ● ● ● ● ● Mutua insurance Mutua : 2.100 agencies 2.100 : !yees emp 3.000 : cus"!mers ion 3 mil : c!n"racts ion B mil : 1ABC .!unded c!m+an% @ "he Environment$ I" at LVM ● : 10.000 users/desks ● E38D00 em+ !%ees in "he HQ and 'ield ● : D00 IT s"a'' ● In'ras"ruc"ure ● )e*e !+men" ● Ser*ice ● : 10.000 Ubun"u (!rkstati!ns ● In house ap+ ica"ion? L,M &nwendungss%stem FLAS' H ('LVM Application System') b m G S U C I N O G 3 1 0 2 © Markus Lindenberg D "he Mission ● Replace aging hard(are PGH ● Siemens Hic!m I 2OL ● &TM I M-LS1,-N ● Telephony as IT service ● .rom -GH t! infras"ructure ● Telecommuters ● Unified LAN1/AN ● .ea"ures, features$ features H b m G S U C I N O G 3 1 0 2 © Markus Lindenberg C Why Open Sour&e ● Telephony as a so'"ware ser*ice ● /el 9defined c!mp!nents ● Own ideas and features ● .r!m n!w on: 1-2 re eases/year minimum ● )evel!+ment b!"h in h!use and b% c!ntractors ● N! vendor !ck9in ● Ne( p!ssibili"ies? Integrati!n, cust!miza"ion, 888 ● -re*ious OSS experience H b m G S U ● C I N Ser*ers, (!rksta"ions, 888 O G 3 1 0 2 © Markus Lindenberg J From P'( to Infrastructure ● Media Gate(ays? Asterisk w/ Digium E1 cards ● To be rep aced (ith MGW a++ iances ● Agency PGHes? Da"us Indali Asterisk Appliance ● -r!*isi!ning and HQ PGHes: Gemeinschaf" 3K ● Cer"ified &sterisk 18A ● -hones: Siemens O+enStage ● LAN1/&N cr!ssing? Pr!+rie"ary SGC ● H Callcenter: Pr!+rietar% b m G S U C I N ● O G 3 Plumbing it all together: Kamailio 1 0 2 © Markus Lindenberg A © 2013 GONICUS GmbH Ar&hitecture -Pi*ot Ar&hitecture Markus Lindenberg Markus B © 2013 GONICUS GmbH Ar&hitecture –Toda% Ar&hitecture Markus Lindenberg Markus 10 © 2013 GONICUS GmbH Ar&hitecture – Later this year this –Later Ar&hitecture Markus Lindenberg Markus 11 © 2013 GONICUS GmbH Ar&hitecture – HQ P'( –HQ Ar&hitecture Markus Lindenberg Markus 12 Features: What peop*e expe&t Visual Realtime Callee ID Private Voicemail Status Monitors Lookup )#onebook Caller ID Call Forward 'ork roup Set Outgoin Lookup Automation Statistics Callerid Busy Lamp Call Company 'eb Voicemail )#onebook $iel( Interface Distribution CCBS/CCBR Boss/Secretary Click To On T#e Fly Pickup Setup Dial Conferences &ot ,roups Desking Parallel H b M)- 'orkloa( CRM Pri*ate Call m G S U C I Ringtones Distribution Inte ration Calls N O G 3 1 0 2 © Markus Lindenberg 13 © 2013 GONICUS GmbH ● ● ● ● Implementing P'( P'( features Implementing Testing Testing essential! is expectati!ns practices"andardsGes" / com+liancevs8 user AGI/FastAGIUse orframe(!rkshigh le*el dialplan applications&*!id in the implementing Markus Lindenberg Markus 1@ Performance &onsiderations ● -erf!rmance ● C!mp ex ca setu+ ● N!t a carrier I CPS is n!t an issue ● Hea*% use !' -resence / GLF strains chanLsip ● -resence "! Web I N!de.6s ● &*ailabilit% ● Schedu ed d!(ntimes !utside business h!urs +ossib e ● Outages unacceptab e fr!m business -!,, but n!t ife H b "hreatening m G S U C I N O G 3 1 0 2 © Markus Lindenberg 1D Inte/ration ● Click t! dial / cus"!mer & callerid l!!kup ● Conditiona ca l routing ● I' user is busy (ith !ther tasks, d!nFt r!ute cus"!mer ca s there ● T!)!? Integrate with Instant Messaging ● -r!*iding and using REST'ul / HTT- APIs is easy ● Gut can ead "! cha!s I keep track ● 25pec" e5"ernal services t! fail H b m G ● S U C I Degrade grace'ul %$ keep connecting calls N O G 3 1 0 2 © Markus Lindenberg 1C © 2013 GONICUS GmbH ● ● ● ● ● ● Conc*usion IT is now o' telephony part Continua , im+r!*ements is(am!s") them always p!ssibleIm+lementing c!ming in Ideas f!r keep enhancements m!nit!ring$andbusiness etc.3 l!gic databases integration-erfec" 0OS, in IT cust!mer's Reliabilit%is on par wi"hc!mmercial o''erings migra"ion possible ace every"hing t!re+so'"N! once$ at need Markus Lindenberg Markus 1J © 2013 GONICUS GmbH "hanks ..1 "hanks 888 f!r y!ura""enti!n888 andtime Markus Lindenberg Markus DBJDD &rnsberg DBJDD DD Möhnes"r. GONICUS GmbH lindenberg#g!nicus.de MarkusLindenberg 1A.