Saudi Journal of Economics and Finance Abbreviated Key Title: Saudi J Econ Fin ISSN 2523-9414 (Print) |ISSN 2523-6563 (Online) Scholars Middle East Publishers, Dubai, United Arab Emirates Journal homepage: http://saudijournals.com/sjef/ Original Research Article The Behavior of Government Bureaucracy in Public Services in Parigi Moutong Regency, Central Sulawesi Province, Indonesia Suasa*, Syamsul Bachri, Mustainah, Natsir Mangngasing Department of Public Administration, Faculty of Social and Political Sciences. Tadulako University, City of Palu, Indonesia DOI: 10.36348/sjef.2020.v04i06.016 | Received: 17.06.2020 | Accepted: 24.06.2020 | Published: 26.06.2020 *Corresponding author: Suasa Abstract This study aims to determine the behavior of government bureaucracy in public services. The study was conducted in Parigi Moutong District, with seven informants selected purposively also used a qualitative-descriptive research method. Data collection was carried out by interviews, observation, and literature review. Data analysis used seven bureaucratic behaviors with some aspects, namely caring, superior, transformative, professional, integrity, a vision of novelty, and agent of democratic governance. The results showed that the figure of the bureaucratic apparatus had not been realized if it was associated with public services. It is occurred due to the existence of the effect by the system of Nepotism and political intervention with several research findings. For example, a bureaucratic care attitude towards public services by paying attention to the level of education and competence, excellence, professionalism, integrity, and the vision of a person's novelty can not be used as the most important criteria. The important thing is that the person concerned has an emotional connection, i.e., as family or team successful at the time of the regional head election process. In addition, it also cannot be used as an agent of democratic governance because it places a person in a non-transparent way, there are still political interventions that lead to negative perceptions that the behavior of the bureaucratic apparatus does not adhere to moral-ethical values, such as, upholding the mandate, distancing themselves from conflicts of interest. Keywords: Apparatus behavior, caring, superior, transformative, professional, integrity, public service. Copyright @ 2020: This is an open-access article distributed under the terms of the Creative Commons Attribution license which permits unrestricted use, distribution, and reproduction in any medium for non-commercial use (NonCommercial, or CC-BY-NC) provided the original author and source are credited. NTRODUCTION become one of the dominant institutions [2]. In fact, I bureaucracy is one of the institutions that symbolizes Bureaucratic behavior is often seen in the birth of the modern era, which needs to be government agencies, which are also known as understood and is always in contact with public government bureaucracies. The term bureaucracy is services. given to government agencies because, at first, the ideal type of organization called bureaucracy is a form that Various kinds of problems faced by the accepted and applied by government agencies. The bureaucratic apparatus, as an effort to correct various main task of the Government essentially provides weaknesses and anticipate environmental changes, then services to the community in order to welfare a new thought is needed to build a bureaucratic improvement. Bureaucracy is a systematic, integrated, apparatus that is reliable, professional, and upholds the and comprehensive process or effort aimed at realizing values of honesty and professional ethics in carrying out good governance and bureaucracy is an instrument for their duties and functions as organizers of development the operation of an administration, where bureaucracy activities and organizers of public services. works based on the division of labor, a hierarchy of authority, an impersonality of relations, regulation of The public administration perspective is behavior, and technical ability in carrying out tasks and known for a variety of pathologies that make its function as the administration of Government [1]. bureaucratic behavior or officers unprofessional in carrying out their duties and functions so that the entire Bureaucratic behavior is a form of concern that bureaucracy of the State government is able to face is expected by all parties, comprehensively that various challenges that may arise, whether political, bureaucratic behavior is not a new phenomenon and its economic, socio-cultural, and technological, various form is simple, but the tendency towards bureaucracy "diseases" that may have suffered or threatened to has undergone fundamental and significant changes has © 2020 |Published by Scholars Middle East Publishers, Dubai, United Arab Emirates 293 Suasa et al., Saudi J Econ Fin, June., 2020; 4(6): 293-298 attack them need to be identified to then look for the echelon II and echelon III (called as Camat, in most effective treatment therapies. Various bureaucratic Indonesian). pathologies are categorized into five groups, viz. [3]: (1) Pathology arising from the perceptions and In reality and rationality, official structural managerial style of officials in the bureaucratic service in the local government bureaucracy is not yet environment, (2) Pathology caused by lack knowledge fully implement civil servants - Law No. 5, 2014 and and skills of the officers implementing various Government Regulation No. 11, 2017. This is due to the operational activities, (3) Pathology arising from the interference of political interests and public officials actions of members of the bureaucracy in violation of have an emotional relationship that is family and the legal norms and applicable laws and regulations, (4) team succeeded during the process of local elections Pathology manifested in the behavior of bureaucrats which influenced the composition of positions in the that are dysfunctional or negative, (5) Pathology which bureaucratic structural alignment. This study focuses on is a result of the internal situation in various agencies discussing the behavior of government bureaucracy in within the government environment. public services in the Parigi Moutong Regency in the period 2013 – 2018. People's understanding of bureaucracy is very diverse, in simple terms, these opinions can be placed at METHOD two different poles. On the one hand, bureaucracy is This research was conducted using a seen as a form of organization that is effective, descriptive qualitative approach and carried out in predictable, and able to provide services in a non- Parigi Moutong Regency, Central Sulawesi Province. partisan [4]. Bureaucratic behavior has a space between The focus of the observation was on the characteristics sofis behavior, which is a form of interaction between of government bureaucratic behavior in public services, individuals and bureaucracy, in contact with the taking informants from Echelon II and Echelon III implementation of public service functions [5]. (Camat). The data collection techniques used were Behavioral aspects in organizations greatly determine interviews, observation, and literature review. Analysis the success of the bureaucracy in providing services by of the data in this study, viz. [7]: (1) Data reduction, manifesting quality public services. This is if it is selecting and sorting data from interviews and supported by the behavior of the bureaucracy as a observations as needed for the sake of the completion of public servant and the State is tasked with carrying out the study, after the cut; (2) Data presentation arranged the function of the government bureaucracy as a civil systematically based on the type and pattern of the data; servant. Subsequently intended to meet the needs of (3) drawing conclusions and verification more in-depth public services by community expectations. to conclude and verify the results of research. The problem currently faced by the RESULTS AND DISCUSSION government bureaucracy is (1) a large government The behavior of Bureaucratic Apparatus Seen from bureaucratic institution unfortunately supported by less the Care Aspect professional apparatus resources; (2) The centralized The behavior of the bureaucratic apparatus in work mechanism is still implemented in the terms of caring is also done by increasing the sensitivity performance of government bureaucracy; (3) Control of serving in accordance with changes in the work over government bureaucracy is always carried out by environment. The apparatus in placing a person in a the Government, for the Government, and from the structural position or first-class high official leader, and Government; (4) Patron client in the government the position of the administrator must be sensitive to the bureaucracy is an obstacle against the attempt to realize rules that have been determined, such as, paying the red tape in the bureaucracy; (5) It is unclear and attention to one's education level and years of service even tends to be no "sense of accountability" both [8]. The Government cannot run effectively due to the institutionally and individually; (6) It is ambiguous and unprofessional conduct of regional employees in also tends to be no "sense of accountability" both carrying out their primary duties and functions, which institutionally and individually; (7) Understanding of constitutes scientific potential and expertise that is one apparatus resources is not adjusted to the needs and of the