National Pooling and Routing Number Administrator Annual Report 2019 Table of Contents Background .......................................................................................................................... 6 Section 1- Description of the Pooling and P-ANI Administrator ........................................ 6 1.1. History ........................................................................................................................ 6 1.2 Neutrality .................................................................................................................... 7 1.3 Description of the National Pooling Administrator (PA) ........................................... 7 1.4 Description of the Routing Number Administrator (RNA) ........................................ 8 Section 2 - 2019 Pooling and P-ANI Administrator Highlights and Significant Milestones 9 2.1 Pooling Administrator Contract ............................................................................... 12 2.2 Pooling Administrator Services ................................................................................. 13 2.2.1 Pooling Administrator Productivity ......................................................................................... 14 2.2.2. Authorized Interconnected VoIP Support ....................................................................... 22 2.2.3 Reclamation .............................................................................................................................................. 23 2.2.4 Pooling Administrator Customer Support / Help Desk .......................................... 25 2.3 Pooling Administration System (PAS) ...................................................................... 25 2.3.1 PAS Performance ................................................................................................................................. 26 2.3.2 PAS Change Orders ........................................................................................................................... 26 2.3.3 PAS Training Videos ............................................................................................................................ 26 2.4 Data Quality and Pooling Implementation Management ........................................ 26 2.4.1 Rate Center Data Quality Control and Maintenance ............................................ 27 2.4.2 Rate Center Information Changes ........................................................................................ 27 2.4.3 NRUF/Semi-Annual Forecast Report .................................................................................... 28 2.5 Regulatory and Compliance ..................................................................................... 29 2.5.1 Regulatory Support ............................................................................................................................. 29 2.5.2 Debt Collection Improvement Act of 1996, FCC 04-72, MD Docket 02- 339, adopted March 25, 2004 (Red Light Rule) ....................................................................... 30 2.5.3 Reporting Compliance ..................................................................................................................... 30 2.5.3.1 Contract Data Requirements List (CDRL) – Recurring Reports ................. 30 2.5.3.2 Other TRD Required Reports ................................................................................................... 31 2.6 Special Projects ......................................................................................................... 31 2.6.1. Changes to Metropolitan Statistical Area (MSA) Rank and Name ............ 31 2.6.2 Seeking Voluntary Disconnects ................................................................................................ 33 2 2.6.3 Abandoned Codes/Blocks: ........................................................................................................... 34 2.6.4 New York Blockable Codes Project ...................................................................................... 34 2.7 Routing Number Administrator (a/k/a P-ANI) ........................................................ 34 2.7.1 P-ANI Administrator (RNA) Productivity: ........................................................................ 34 2.7.3 Other P-ANI Administrator Activities .................................................................................... 36 2.7.3.1 Annual Report ...................................................................................................................................... 36 2.7.3.2 Duplicate Assignment Issues .................................................................................................... 36 2.7.3.3 Customer Support: .......................................................................................................................... 37 2.7.3.4 P-ANI Activity and Projected Exhaust Report ........................................................... 37 2.7.4 Routing Number Administration System (RNAS) ........................................................ 38 2.7.5 Routing Number Administrator (RNA) Customer Support/Help Desk ...... 39 2.7.6 RNAS Training Videos ........................................................................................................................ 39 2.8 PA and RNA Continued Focus on Outstanding Customer Satisfaction .................. 39 Section 3 - Identification of Existing and Potential Pooling Areas .................................... 41 3.1 Identification of Existing and Potential Pooling Areas ............................................. 42 Section 4 - Aggregated Total by Pool of the Service Providers Participating In the Pooled Areas ....................................................................................................................... 45 Section 5 – Forecast Results and a Review of Forecasts versus Actual Block Assignments ......................................................................................................................... 49 Section 6 - Pooling Administration (PA) and Routing Number Administration (RNA) System Performance .......................................................................................................... 63 6.1. Pooling Administration System (PAS) Performance ............................................... 63 6.1.1 Summary of PAS Performance ................................................................................................ 63 6.1.2 PAS Performance Metrics ............................................................................................................. 65 6.1.3 PAS Maintenance and Change Orders ............................................................................. 65 6.1.3.1 PAS Maintenance ............................................................................................................................. 65 6.1.3.2 PAS Change Orders ....................................................................................................................... 66 6.1.4 PAS Trouble Tickets ............................................................................................................................ 67 6.2. Routing Number Administration System (RNAS) Performance ............................. 68 6.2.1 Summary of RNAS Performance ............................................................................................ 68 6.2.2 RNAS Performance Metrics ......................................................................................................... 69 6.2.3.1 RNAS Maintenance ......................................................................................................................... 70 6.2.3.2 RNAS Change Orders ................................................................................................................... 70 3 6.2.4 RNAS Trouble Tickets ......................................................................................................................... 70 6.3. PA and RNA Systems Disaster Recovery Testing ................................................... 71 Section 7 - Status of Required Transferable Property ...................................................... 72 Section 8- Industry Issue Identification/Feedback ............................................................ 73 8.1 North American Numbering Council (NANC) .......................................................... 73 8.2 Participation in Industry Forums ............................................................................... 73 8.3 Pooling and Routing Number Administrator Interaction with the Numbering Administration Oversight Working Group (NAOWG) Contract Oversight Committee (COSC) ............................................................................................................................ 74 8.4 Pooling and Routing Number Administrator Formal Complaints ............................ 76 8.5 Pooling and Routing Number Administrator Quarterly Tips ............................. 76 8.5.1 Pooling Tips ................................................................................................................................................ 76 8.6 Pooling and Routing Number Administrator Customer Support / Help Desk ......... 77 8.6.1 Pooling Administrator Customer Support / Help Desk Calls ............................. 78 8.6.2 Routing Number Administrator (RNA) Customer Support /Help Desk Calls .............................................................................................................................................................................