2016 Essex and Southend-on-Sea Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care in association with www.carechoices.co.uk Gifford House care home Caring for our elderly London Road, Bowers Gifford, Basildon, Essex SS13 2EY Gifford House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life. We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during difficult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Gifford House is a home for sixty one older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Susan Hutchison, the Home Director, on 01268 554330 or our head office on020 8861 6000 or by email at: [email protected] or [email protected] Website: www.ams-care.co.uk Contents Welcome 4 Paying for residential care 58 How to use this Directory Understanding the system Essex Independent Care Association 7 Important information 60 Represents social care providers in Essex, Further help and information Southend-on-Sea and Thurrock Residential care providers 64 South Essex Care and Health A comprehensive list of local residential care and Association 8 nursing homes Represents care home and domiciliary care Useful local contacts 102 providers in Essex, Southend-on-Sea and Thurrock Useful national contacts 105 Where do I start? 9 Index 106 First steps and assessments Helping you to stay independent 11 Local services, information and support Services for carers 20 Assessment, benefits and guidance Care in your own home 23 How it can help Living with dementia at home 25 Family support, respite and services Paying for care in your own home 28 Understanding your options Essential checklists Home care providers 31 Home care 27 A comprehensive list of local agencies Care homes 53 Housing with care 48 Residential dementia care 57 The different models available For further copies of this Directory, please Specialist services 49 call Care Choices on 01223 207770. Disability care, end of life care and advocacy The distribution of this publication by Essex County Council, Southend-on-Sea Borough Council and Thurrock Councils does Care homes 52 not constitute their support or recommendation of any of the Types of homes and activities explained products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and Essex County Council, Southend-on-Sea Borough Dementia in care homes 55 Council, Thurrock Council and Care Choices cannot be held Best practice care and support responsible for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Welcome to this edition of the independent Nightingale House Essex and Southend-on-Sea Care Services RESIDENTIAL CAR E HOME Directory, which contains information for adults (FOR THE ELDER LY AND ELDER LY WITH DEMENTIA) looking for care or support within the areas, CAR E AT ITS BEST whether they are paying for it themselves or receiving support from the council. Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing. Your first step to accessing services is to arrange an assessment with Essex County Council or There is also important information about care the Department for People in Southend-on- decisions, making a comment or complaint Designed with the care and comfort of the elderly in mind, Nightingale House offers residents the best Sea Borough Council to establish your specific about a service and how solicitors can help you facilities and a standard of luxury normally expected from a high class hotel. Our establishment is a registered, needs. This is free, irrespective of your income starting on page 60. 30 bed, residential care home for the elderly and elderly residents with dementia. The Home has the 24 and available to all. More details are provided on hour services of fully qualified staff whose friendly yet professional, skilled yet understanding, and above page 9. The assessment will determine whether ESSEX COUNTY COUNCIL all empathetic, caring and gentle manner is reflected in the quality of care, which is of the highest possible you are eligible for financial support via a standard. All staff have a common goal in maintaining and improving the self respect, health, independence Adult Social Care Department Personal Budget, which allows you to buy in your and motivation of residents. Tel: 0845 603 7630 own support and take control of your situation. Email: [email protected] Often called ‘personalisation’, this model of • Situated a very short distance from the seafront and local amenities. Web: www.essex.gov.uk social care puts you at the centre of the process. • Luxurious single and shared rooms, all with ensuites and TV/video entertainment facilities. Alternatively, your circumstances may mean you SOUTHEND-ON-SEA BOROUGH COUNCIL • Attractive day rooms, beautiful balconies and an elegant Victorian style conservatory are classed as a ‘self-funder’, with the means Department for People overlooking a serene landscaped garden. to pay for your care. This is discussed on page Tel: 01702 215008 • Long or short stay, and residents requiring full state support are all welcome. 28 for those paying for care at home and 58 for Email: [email protected] • All residents are constantly encouraged to keep their individuality, always those paying for residential care. You will find Web: www.southend.gov.uk maintaining close contacts with family and friends. information on any benefits available to you on • Various activities and excursions arranged to keep residents occupied and page 28. For ease of use, throughout this Directory, Essex stimulated. and Southend-on-Sea’s respective services are With the responsibility of caring for your loved ones falling to us, family Support or care to remain living in your own described as coming from ‘Adult Services’. home may be the option that best suits your and friends can concentrate on their affairs and can rest, confidently circumstances. Things you can do to make life knowing that the interests of their loved one has taken priority with the easier at home, what is available and how you can ADVISERS AND CONTRIBUTORS highly dedicated team of staff and management of the home. access it are explained on pages 14 to 17. A list of local home care providers begins on page 31. Age UK Essex No amount of words can give a full picture of Nightingale House and – Michelle Martin there is no substitute for a visit. So why not give us a call!! Useful checklists featuring questions to ask Alzheimer’s Society Essex providers are also included in this edition. The – Tina Kiernan home care checklist is on page 27, another Nightingale House addressing care homes is on page 53, while one Essex Independent Care Association covering residential dementia care is on page 57. – Julie Ripper Residential Care Home 69/71 CROWSTONE ROAD, WESTCLIFF ON SEA, ESSEX SS0 8BG Comprehensive lists of care homes and South Essex Care and Health Association TEL: 01702 338 552 OR 01702 330 133 care homes with nursing in Essex and – Phil Roseman “…for the sake of caring” FAX: 01702 331 788 MOB: 07956 345 745 “…for the sake of caring” Southend-on-Sea start on page 65. EMAIL: [email protected] 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Nightingale House RESIDENTIAL CAR E HOME (FOR THE ELDER LY AND ELDER LY WITH DEMENTIA) CAR E AT ITS BEST Designed with the care and comfort of the elderly in mind, Nightingale House offers residents the best facilities and a standard of luxury normally expected from a high class hotel. Our establishment is a registered, 30 bed, residential care home for the elderly and elderly residents with dementia. The Home has the 24 hour services of fully qualified staff whose friendly yet professional, skilled yet understanding, and above all empathetic, caring and gentle manner is reflected in the quality of care, which is of the highest possible standard. All staff have a common goal in maintaining and improving the self respect, health, independence and motivation of residents. • Situated a very short distance from the seafront and local amenities. • Luxurious single and shared rooms, all with ensuites and TV/video entertainment facilities. • Attractive day rooms, beautiful balconies and an elegant Victorian style conservatory overlooking a serene landscaped garden. • Long or short stay, and residents requiring full state support are all welcome. • All residents are constantly encouraged to keep their individuality, always maintaining close contacts with family and friends.