USA 2020 OWNER’S HANDBOOK & WARRANTY INFORMATION IMPORTANT: FOR YOUR CONVENIENCE: Retain this Owner’s Handbook in your glovebox for reference relative to Consumer and Warranty Information. Tel. Your Salesperson is: Tel. Your Service Manager is: Tel. Your Parts Manager is: OWNER INFORMATION CHANGES: * If you change your address or if you are the second or subsequent owner of your GENESIS, please complete the Owner Information Change Card in the front of this handbook. SPEEDOMETER REPLACEMENT: Speedometer replaced on with miles on the odometer. (Date) Dealer Code: Name: Warranty Start Date: Retailer of Genesis Branded Products Signature: OWNER INFORMATION CHANGE CARD Check one: If you have changed your address or if you are the second or subsequent owner of your T Change of Ownership Genesis, please notify us immediately by completing and mailing this owner information T Change of Address change card to: I no longer own this automobile as of __/__/____ Genesis Customer Care It was: PO Box 20850 T Exported T Sold Fountain Valley, CA 92728 T Destroyed T Stolen NEW OWNER INFORMATION Miss Ms. Mrs. Mr. CIRCLE LAST NAME FIRST M.I. APT. MAIL ADDRESS: NUMBER STREET ZIP CODE CITY/TOWN STATE -- Home Work Cell TELEPHONE NUMBER CIRCLE VEHICLE IDENTIFICATION: The VIN is located on the driver’s side of the dash. VEHICLE IDENTIFICATION NUMBER ODOMETER READING SIGNATURE 1 TABLE OF CONTENTS OWNER INFORMATION CHANGE CARD ................................................................................................................................1 SECTION 1 OWNER INFORMATION ............................................................................................................................... 4 SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM ........................................................................................... 5 SECTION 3 CONSUMER INFORMATION ........................................................................................................................ 8 GENESIS CONSUMER ASSISTANCE PROCESS ..............................................................................................8 ALTERNATIVE DISPUTE RESOLUTION (BBB AUTO LINE) .............................................................................9 SECTION 4 GENESIS WARRANTY INFORMATION ....................................................................................................... 11 ALTERNATIVE DISPUTE RESOLUTION ...................................................................................................................................... 12 BINDING ARBITRATION FOR CALIFORNIA VEHICLES ONLY ................................................................................................. 12 GENESIS SUMMARY OF WARRANTY COVERAGE ................................................................................................................... 14 * SECTION 5 GENESIS NEW VEHICLE LIMITED WARRANTY ........................................................................................... 15 * SECTION 6 GENESIS POWERTRAIN LIMITED WARRANTY (ORIGINAL OWNER)........................................................ 20 * SECTION 7 GENESIS ANTI-PERFORATION LIMITED WARRANTY .................................................................................22 * SECTION 8 EMISSION DEFECT WARRANTY - FEDERAL VEHICLE ................................................................................24 * SECTION 9 EMISSION PERFORMANCE WARRANTY - FEDERAL VEHICLE ..................................................................25 5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS - FEDERAL VEHICLE ............................................27 * SECTION 10 EMISSION CONTROL SYSTEMS WARRANTY - CALIFORNIA VEHICLE .....................................................32 5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS - CALIFORNIA VEHICLE ......................................35 * SECTION 11 REPLACEMENT PARTS AND ACCESSORIES LIMITED WARRANTY .......................................................... 40 MAINTENANCE RECORD ...................................................................................................................................................... 43 * FOR ROADSIDE ASSISTANCE CALL 844-340-9742 (See page 5 for details) 3 SECTION 1 OWNER INFORMATION GENESIS BRANDED VEHICLE OWNER PRIVACY POLICY GENERAL INFORMATION Your Genesis branded vehicle may be equipped with technologies and This handbook describes the consumer information and warranties services that use information collected, generated, recorded or stored relating to your new Genesis branded vehicle. by the vehicle. We have created a Vehicle Owner Privacy Policy to explain how these technologies and services collect, use, and share this Please read this handbook carefully to familiarize yourself with the type of SECTION 1 information. service which you are entitled to under each of the warranties applicable to your new Genesis branded vehicle. You may read our Vehicle Owner Privacy Policy on the Genesis.com website at: https://www.genesis.com/us/en/owners- To familiarize yourself with your new Genesis branded vehicle, we privacy-policy.html. If you would like to receive a hard copy of our Vehicle suggest you also review the maintenance requirements and operational Owner Privacy Policy, please contact Customer Care at: features described in your Owner’s Manual. Genesis Customer Care PRE-DELIVERY INSPECTION PO Box 20850 To ensure your satisfaction and long term enjoyment of your new Genesis Fountain Valley, CA 92728 branded vehicle, your selling dealer has inspected and conditioned your 844-340-9741 vehicle to Genesis recommended inspection and pre-delivery procedure [email protected] standards. Genesis Customer Care representatives are available Monday through PERIODIC INSPECTION AND MAINTENANCE Friday, between the hours of 5:00 AM and 7:00 PM PST and Saturday and Sunday between 6:30 AM and 3:00 PM PST (English). For Customer Care Regular inspection and maintenance by skilled Genesis technicians assistance in Spanish or Korean, representatives are available Monday are the key to more efficient operation of the vehicle. This inspection through Friday between 6:30 AM and 3:00 PM PST. and maintenance must be carried out in accordance with the recommendations given in your Genesis Owner’s Manual. 4 SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM GENESIS ROADSIDE ASSISTANCE PROGRAM TO RECEIVE ASSISTANCE CALL 844-340-9742 SECTION 2 The Genesis Roadside Assistance Program reflects our commitment to A toll-free call to the Genesis Roadside Assistance line will provide you your complete satisfaction with the Genesis ownership experience. It is with assistance for various Roadside Events. See “Coverage” section for available to you in all 50 states and Canada, 24 hours a day, 365 days a details on program coverage. To receive Roadside Assistance, call the year. Genesis Roadside Assistance Program phone number, and provide a representative with the following: 60 MONTHS/UNLIMITED MILES COVERAGE o Your Name Roadside Assistance is provided on all new 2020 model Genesis branded o Vehicle Identification Number (VIN) located on the driver’s side vehicles from the date the vehicle is delivered to the first retail buyer or dashboard otherwise put into use (in-service date), whichever is earlier, for a period o Vehicle Mileage of 60 months/unlimited miles. o Vehicle Location o Description of your vehicle’s problem 5 SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM COVERAGE o If your vehicle has been diagnosed by an authorized Retailer of Genesis Branded Products and if the reason for the disablement is a The Genesis Roadside Assistance Program provides you with the warrantable issue, please contact Genesis Customer Care's toll-free following services: number at 844-340-9741 to request reimbursement. o Examples of non-warranty-related tows would include accidents or o National Retailer of Genesis Branded Products Locator Service any other tow incident that is not the result of a defect in materials or SECTION 2 provides you with the location or phone number of Authorized workmanship. Retailers of Genesis Branded Products or Authorized Service Facilities o Trip Interruption Benefit: In the event a warrantable mechanical in the United States. disablement occurs more than 150 miles away from home, and your o Roadside Events are defined as either: vehicle is disabled overnight due to a repair in process, Genesis 1. Towing: Transport for your vehicle to the nearest Authorized Roadside Assistance will reimburse you for reasonable expenses for Retailer of Genesis Branded Products or Authorized Service Facility, meals, lodging, or alternate transportation. Trip Interruption Benefit in the unlikely event your vehicle is inoperable, or is limited to $200 per day, subject to a five day maximum limit per 2. Roadside Services: incident. - Dead Battery/Jump Start o Incidental or Consequential Damages, including without limitation, - Flat Tire Change Loss of Time, Inconvenience, Loss of Use of the vehicle, or (except vehicles that have been supplied with the Tire Mobility Commercial Loss are not covered under this Program. Kit instead of a spare tire) - Lock out service (keys locked in car) - Gas delivery (up to three gallons, where permissible, at no charge when you run out) 6 SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM EXCLUSIONS Genesis Motor America (GMA) reserves the right to limit services or SECTION 2 reimbursement to any owner or driver when, in our judgment, the Roadside Assistance is not available for off-road