Idea Store Strategy 2009 1 2 TABLE OF CONTENTS TABLE OF CONTENTS........................................................................................................... 3 SECTION 1: INTRODUCTION............................................................................................. 6 SECTION 1: INTRODUCTION............................................................................................. 6 1.1 Purpose and methodology....................................................................................................................... 9 1.2 Scope ....................................................................................................................................................... 10 SECTION 2: CONTRIBUTION OF IDEA STORES AND LIBRARIES TO SHARED OUTCOMES .......................................................................................................................... 11 2.1 Libraries and learning ............................................................................................................................ 11 2.2 Libraries and health................................................................................................................................ 12 2.3 Libraries and economic outcomes for individuals and businesses.................................................. 13 2.4 Libraries and community cohesion ...................................................................................................... 14 2.5 Summary.................................................................................................................................................. 14 SECTION 3: POLICY AND STRATEGIC CONTEXT ............................................................ 16 3.1 Policies relating to the delivery of library and information services................................................. 16 3.1.1 Overarching Government and Council policies .................................................................................. 16 3.1.2 National library policies ......................................................................................................................... 20 3.1.3 Regional policies and guidelines .......................................................................................................... 22 3.2 Policies relating to spatial planning ..................................................................................................... 22 3.2.1 National and regional planning policies and guidelines .................................................................... 22 3.2.2 Regional infrastructure development ................................................................................................... 22 3.2.3 Local infrastructure planning, delivery and funding........................................................................... 23 3.2.4 Climate change and energy efficiency ................................................................................................. 24 3.2.5 Economic efficiency ............................................................................................................................... 25 3 3.2.6 Tower Hamlets corporate asset management ..................................................................................... 25 3.3 Policies relating to the wider economic, social and cultural agenda................................................ 25 3.3.1 Lifelong learning ..................................................................................................................................... 25 3.3.2 Health ....................................................................................................................................................... 27 3.3.3 Strong, sustainable and cohesive communities ................................................................................. 27 3.3.4 East and South East London City Strategy Pathfinder....................................................................... 28 3.3.5 Digital Inclusion Strategy....................................................................................................................... 28 3.4 Summary.................................................................................................................................................. 29 SECTION 4: TOWER HAMLETS BOROUGH PROFILE .................................................. 30 4.1 Population and age structure ................................................................................................................ 30 4.2 Ethnicity................................................................................................................................................... 30 4.3 Religion .................................................................................................................................................... 30 4.4 Indices of deprivation............................................................................................................................. 30 4.5 Health ....................................................................................................................................................... 31 4.6 Educational attainment and skills......................................................................................................... 32 4.7 Employment............................................................................................................................................. 33 4.8 Projected changes in population 2008 to 2018....................................................................................34 SECTION 5: CURRENT SERVICE AND IDEA STORE NETWORK PERFORMANCE ........ 35 5.1 Visits and engagement........................................................................................................................... 35 5.2 Overall satisfaction with Idea Stores and libraries.............................................................................. 37 5.3 Engagement and satisfaction – core library and information services ............................................ 38 5.4 Existing Network and Catchment Areas............................................................................................... 39 5.4.1 Identifying Catchment Areas ................................................................................................................. 39 5.4.2 Clusters of High and Low Usage........................................................................................................... 40 5.4.3 Possible future sites............................................................................................................................... 46 5.5 Efficiency ................................................................................................................................................. 50 5.5.1 Service Efficiency ................................................................................................................................... 50 4 5.5.2 Idea Store Local ...................................................................................................................................... 51 5.5.3 Co-location with other services............................................................................................................. 51 5.5.4 Information and Communication Technology ..................................................................................... 52 5.6 Summary.................................................................................................................................................. 53 SECTION 6: COMMUNITY CONSULTATION................................................................... 56 6.1 Resident Consultation............................................................................................................................ 56 6.1.1 Adult Survey Methodology .................................................................................................................... 56 6.1.2 Young People Engagement Methodology............................................................................................ 56 6.1.4 Visiting Idea Stores................................................................................................................................. 57 6.1.5 Future Service Provision........................................................................................................................ 58 6.2 Internal and External Stakeholder Engagement Exercise .................................................................. 58 6.2.1 Key strengths and opportunities........................................................................................................... 59 6.2.2 Key areas for improvement.................................................................................................................... 59 6.3 Summary.................................................................................................................................................. 60 SECTION 7: STRATEGIC OBJECTIVES AND YEAR 1 – 2 ACTION PLAN.................... 61 APPENDIX 1: DETAILED CONSULTATION RESULTS....................................................... 74 5 SECTION 1: INTRODUCTION Approved in 1999, the original Idea Store Strategy has radically transformed the performance of library and information services in the London Borough of Tower Hamlets, moving them from being among the worst in London to among the top