CitiDirect® Online Banking Payments Services Guide March 2004 Proprietary and Confidential These materials are proprietary and confidential to Citibank, N.A., and are intended for the exclusive use of CitiDirect ® Online Banking customers. The foregoing statement shall appear on all copies of these materials made by you in whatever form and by whatever means, electronic or mechanical, including photocopying or in any information storage system. In addition, no copy of these materials shall be disclosed to third parties without express written authorization of Citibank, N.A. Table of Contents Overview .......................................................................................................................................1 Payments Services....................................................................................................................1 Creating Service Requests From Transaction Lookup..............................................................2 Creating Service Requests From Transaction Details ..............................................................9 Modifying Service Requests....................................................................................................14 Authorizing or Deleting Service Requests...............................................................................16 Viewing Service Request Transactions...................................................................................18 Disclaimer ...................................................................................................................................20 Overview Payments Services through CitiDirect Online Banking provides customers with the ability to submit service requests for Payment transactions. The Payments Services service class is available under the Support Services category on the CitiDirect Online Banking navigation bar. You can also access Payments Services on the View tab in the Payments service class under the Transaction category. This document outlines the procedures for submitting service requests from transaction detail and transaction lookup. Procedures for modifying, authorizing, deleting, and viewing service requests are also included. For details on region-specific fields and other information, refer to CitiDirect Online Help available within the application. Notes: • You can access Online Help by clicking the icon in the lower left corner of your CitiDirect screen or by pressing the F1 key on your keyboard. • For Payments transaction procedures, please refer to the Payments guide and the WorldLink® MulticurrencyTransaction Services guide available in the Learning Center at www.citidirect.com, in the Training Guides section. • To access the Payments Services service class from the Payments service class, refer to the WorldLink® Multicurrency Transaction Services guide. Payments Services Listed below are the payment service request types for the specified regions supported in CitiDirect Online Banking. Note: Services you can perform on a payment transaction are dependent on the state of the transaction. For example, you cannot issue a stop cheque service request if the cheque has already been paid. Latin America, North America, and WorldLink • Cancel Payment. Allows you to initiate the stop issue of a payment for supported payment methods. The supported payment methods are: Funds Transfer, Book Transfer, ACH Credit/GIRO, ACH Debit, Drawdown/ChargeWire, Tax Payment, and Window Payment. Latin America, and WorldLink • Stop Cheque. Allows you to initiate a stop request for an issued Cheque or On-Site Cheque. This restricts anyone from cashing an unpaid cheque. It is possible for the Stop Cheque request to fail because the payment has already been “Paid” by a Citibank branch but the status has not yet been updated to "Paid" in CitiDirect. 1 Latin America • Reactivate Expired Cheque. Allows you to initiate the date reinstatement of a Cheque that has expired. WorldLink • Cheque Number Void. Allows you to initiate the voiding of an issued On-Site Cheque number. • Due Customer Adjustment (Auto-generated). An automatically generated customer adjustment for non-FX payments that appears on the Input/Modify tab of the Payment Services service class. • Photo Copy Request. Allows you to initiate a request for a print out of an issued Cheque or On-Site Cheque. • Status Request. Allows you to obtain the status of a Cheque. Submitting Service Requests From Transaction Lookup Follow the steps below to create service requests for payment transactions originally created within CitiDirect® Online Banking and also for Latin America, transactions that were created outside of CitiDirect. 1. On the CitiDirect Online Banking navigation bar, click Support Services, and then click Payments Services. 2 The Payments Services Summary form appears. 2. Click New, and then click New From Transaction Lookup. A Search Definition Dialog box appears. 3. Enter search criteria to find the transaction for which you want to submit a service request and click Run Search. or To enter additional search criteria, click Advanced Search. 3 A Search Definition Dialog box appears. Enter criteria, and then click Run Search. Transactions that match the search criteria appear in the Library Look Up Dialog box. 4. Select the transaction(s), and then click OK. The Service Request Detail Form containing the details of the first selected transaction appears. 4 5. In the Payment Service Request Type field, click the drop-down arrow and select a service request type. The Payment Service Request Type varies depending on the payment method chosen. Fields specific to the selected request type appear in the lower portion of the Service Request Detail Form. Note: Only one service request may be submitted for the transaction. 5 Payment Service Request Type: Cancel Payment Details Payment Service Request Type: Stop Cheque 6. For “Cancel Payment” and “Stop Cheque” service request types, enter your name and phone number in the Name and Phone Number fields. 6 Payment Service Request Type: Photo Copy Service Request Details. For a “Photo Copy Request” service request type, enter the name and address of the person who should receive the photocopy of the transaction in the Name and Address fields. Note: To view details of the payment, click Transaction Detail Link. The Payment Details dialog box containing the complete details of the transaction appears. You cannot edit information in this dialog box. After you review the details, click OK to return to the Service Request Detail Form. 7. Click Submit. 8. For each service request type, an information dialog box appears. Click OK. 7 The Service Request Detail Form appears with the Inquiry Response field updated. Payment Service Request Type: Status Request Details. Note: To return to the summary form at any time, click Return to Summary. 8 Submitting Service Requests From Transaction Details Follow the steps below to submit a service request for payment transactions created outside of CitiDirect® Online Banking. 1. On the CitiDirect Online Banking navigation bar, click Support Services, and then click Payments Services. The Payments Services Summary form appears. 2. From the Input/Modify tab click New, and then select New From Transaction Detail. 9 The Service Request Detail Form appears. 3. In the Processing Location field, click the library look up button and select “WorldLink” or “Puerto Rico Citibank," and then click OK. Note: The Branch Account Number/Currency/ Name field is disabled. 4. In the Payment Method field, click the library look up button, select the payment method, and then click OK. 5. In the Service Request Type field, click the drop-down arrow and select a service request type, which may vary based on the payment method chosen. Fields specific to the selected request type appear in the lower portion of the Service Request Detail Form. 6. Enter data in the required fields, and then click Submit. The request is submitted for validation. Please refer to the tables on the following pages for field descriptions of each specified payment method and available payment status request types. Note: To return to the summary form at any time, click Return to Summary. 10 WorldLink Cross Border Funds Transfer: Cancel Payment Request FIELD DESCRIPTION Company Name Click the library look up and select a company. Payment Transaction Reference Number Enter the reference number of the payment transaction you wish to cancel. Currency Click the library look up and select the currency of the transaction. Amount Enter the amount of the transaction. GID Enter a value. Payment Value Date Enter a date or use the calendar to select the date of the cheque. Inquiry Response Automatically populated when the transaction is submitted. Name Enter your name. Phone Number Enter your phone number. Service Transaction Reference Number Automatically populated when the transaction is submitted. WorldLink On-Site Cheque: Check Number Void Request A Check Number Void Request is used when you need to void a check serial number. If you need to void an On-Site Cheque payment that has been printed, you must use the Payments service class and click the Print Req’d tab. For more information, please refer to the WorldLink guide. FIELD DESCRIPTION Company Name Click the library look up and select a company. Check Stock Description Automatically populated based on the Company Name selection. Cheque Serial Number (From) Automatically populated to protect the current sequence of numbers. Cheque Serial Number