FROM THE EDITOR can't say exactly when I became meeting to talk ""ith customers or a big fan of CEO Lew Platt, but visitors-and ended up staying I think it was one day in Febru­ longer than either of you imagined ary 1993. he would. He cares deeply about. I had written a MEASURE article the personal tonch. about HP's order-fulfillment problems. For the past few years, Lew has A couple of senior executives felt the gotten into the habit of eating lunch (one was too honest. Lew was asked with several of us from HP Communi­ to arbitrate the dispute. In many cations. I think he enjoyed the fact companies, that would have been that we rarely talk about work. an easy decision: senior executives 1, Name a topic-sports, current events, employee publication O. fine wine, photography, literature, Lew walked over to my office and wombats-and Lew invmiably explained-almost apologetically­ knows more about it than anyone On the cover: Carly Fiorina, that the article had some problems at the table. HP's new president and and needed to be pulled from the Here's a guy who regularly coun­ CEO, sets a fast and ener· getic pace for the company magazine, which was due to go to the sels and dines with CEOs, world lead­ to follow. Retiring President printer within a few days. I countered, ers and royalty; yet, he seems equally and CEO Lew Platt is non­ "You mean there's no middle ground? happy eating chicken strips and fries executive chairman of the HP Board while overseeing There's no way to edit the story to in the company cafeteria and t.alking Agilent Technologies' spin­ make it acceptable for printing'?" with any employees. off from HP, The story Lew picked up the article, qUickly His sarcasm and quick wit can be begins on page 4. identified the controversial paragraphs, lethal. But he always appreciates a Cover photo by Steve made some thoughtful edits and then good duel-even when his opponent Castillo pronounced the story fit for print. scores a few stinging cuts. I can't He very easily could have sided imagine another CEO at a Fortune 13 with his execs and ruled the matter company-or at many top Fortune closed. Instead, Le,", looked at both 500 companies-\\'ho is as approach­ points of view, weighed the evidence able as Lew. and made a CEO-like decision (that Lew will be retiring soon, but it looks happened to agree ",ith mine). The like HP has found an able replacement vice presidents may not have been in Carly Fiorina. She's bright, warm, delighted, but MEASURE readers funny, focused and a big believer in were able to read a more honest and employee communications. credible story. Thanks, Lew, for eight years of "You and I didn't take t.hese jobs to leadership, friendship and always be popular, did we'?" I,£w has said often. thinldng of what's best for HP. We'll On the contrary, I'd bet that Lew is miss you. one of the most popular HP employ­ -Jay Coleman ees ever. He doesn't just talk about company values and the HP Way. He lives them. Anybody who has spent much time around Lew probably has a story to tell. It might be the unexpected phone call Lew made or the note he sent. It could be the time he dropped in to a 2 MEA.."ilJRE ~ II THE INSIDE STORIES .••• ... ~ Agilent Technologies " .. • •••,. It' Innovating the HP Way Page 13 DEPARTMENTS Keeping up with Carly 23 Web-wise Carly Fionna, HP's new president and Dr, Cyberspacp's electrons get CEO, sets a fast and energetic pace for the excited about new sites. company to follow. 24 People Back in the limelight Thanks to the HP Way, Julius Nearing self-imposed retirement, Dick Paras IS building a "village" Hackbom takes on new roles as board cherir of his own for Filipino- and mentor to HP's persuasive new President American youth. and CEO Carly Fiorina. 26 Letter from Lew Platt 10 India's "youngest industry" comes of age HP's retiring President and The India Software Operation, which began CEO Lew Platt reflects on his as a lO-person group a decade ago, has 33-year career. exploded into a dynamic team that's 700 strong. 28 Letter from Carly Fiorina 13 Showtime for Agilent Technologies New HP President and CEO With great fanfare, "NewCo" unveils its long- Carly Florilla foresees how a awaited and closely guarded new name. great company will become even greater. 16 Beneficial news for Agilent What kinds of benefits can Agilent employ­ 29 Your turn ees expect? Human Resources issues MEASURE readers share its first transition-related benefits package. their views on matters of importance. 18 Letter from Ned Bamholt Agilent Technologies' president and CEO talks 30 ExtraMEA8URE about the importance of employees, the need News from around the for change and Agilent's values. HP world. 20 Primed for the 21st century 32 Parting shot Business-savvy teens get ready to ace HP's Bill McCormick depicts Infomlation Age careers at a high school HP products moving at that acts more like a start-up. gondola speed. r""d"(~ Page 20 .too>/­ f~~' t' r, -­ ( te··'" MEASURE Editor: MEASURE is published in mid-January. March, May. July, September and November for employees and associates of Hewlett-Packard Jay Coleman, ABC' Company It IS produced by HP CommunicatIOns. Employee and Executive Communications sec~on, Shirley Gilbert. manager. Address Associate editors: correspondence to MEASURE. Hewlett-Packard Company. 3000 Hanover Street, 2OBR. Palo Alto, California 94304-1185, U,S A The telephone David l. Price number is (650) 857-4144; the fax number is 1650) 857-7299; and the e-mail address is jaLcoleman@hp com Joan Tharp Copyright 1999 by Hewlett-Packard Company MaLerial may be reprinted with permission Muoi Tran 'Accredited Busmess Communicator by the InternaTIonal Association of Business Communicators (IABCI Art director: Hewlett-Packard Company-a leadmg global provider of computing and imaging solutions and services for business and home-is focused Tim Mitchell on capiLalizing on the opportunities 01 the Internet and the proliferation 01 electronic services HP has 123,500 employees worldwide and Contri buti ng write ri had revenue of $471 billion in its 1998 fiscal year. Web liaison: HP plans to launch Agllent Technologies as an Independent company by mid-calendar 2000 Agilent consiSTS of HP's test and measurement, Lila Kakuk semiconductor products, chemical analysis and healthcare solutions businesses. and has leading positions in multiple market segments Intern: Selected articles from this and past editions of MEASURE are available on HP.Now at http://hpnow hp.colnl Desiree Sylvester * MEASURE magazine is printed on recycled paper with vegetable-based inks SrptemlJf'l"-Oct.ober 1999 3 Early morning...late evening­ it never seemed to matter what time of day Kate Silvery would call Carly Fiorina at home, the result was the same. "Carly's an avid runner, and she almost always would be running on her treadmill while she t.alked on the phone," says Kate, Carly's executive assis­ tant at Lucent Technologies for nearly the past four years. "She's definitely a high-energy person." Carly Fiorina, HP's new Barely two months into her president and CEO, sets a job as HP's fIfth president and CEO, Carly already has quick­ fast and energetic pace for ened the pace. The pulse rate interest. Within a few days, Carly and the company to follow. for this 60-year-old company is beat­ Lew had held conference calls with ing just a little faster since the 44­ nearly 300 [mandal analysts and By Jay Coleman year-old leader arrived. international press representatives; All of the excitement surrounding hundreds of newspapers and maga­ the search for a new CEO began on zines printed articles about the new March 2, when HP announced that it CEO; every TV network and business would split into two companies and show in the United States requested that President, CEO and Chairman of interviews; and the HP.Now intranet the Board Lew Platt would retire at site logged more than 500,000 hits in the end of the year. A four-person a 12-hour period following the board committee reviewed more than announcement. Business Week maga­ 300 candidates before selecting Carly, zine made Carly and HP its August 2 president of Lucent's $20 billion cover story. Global Service Provider Business. The demands on Carly's time The July 19 announcement of were incredible, and yet, she seemed Carly's hiring triggered a landslide of to keep a step ahead of everyone. media and employee "Carly's energy is contagious," Kate says. "Just being arotmd her, --- you feel you can do more. - Carleton S F' . - [hpJ HEWLETT" - lorma PACKARD She has a wonderful gift as PreSident and a motivator. Sometimes Chief Executive Officer you drag yourself into her office, then come out like Hewlett-Packard C 3000 ompany she's given you a shot of Hanover Street Palo Alto, ea/Hornia 94304 B12 vitamins." 65Qf857-2120 But it isn't just energy for Fax 6501852-2977 energy's sake, says Carl E-Mail [email protected] 4 MEASURE early at a glance • Full name: Cara Carleton "Carly" S. Fiorina • What's the significance of her name? Cara Carleton is afamily Conigliaro, computer industry name. early is the ninth Cara analyst for Goldman Sachs. Carleton since the U.S. Civil War. • "Carly is the most • What does the S.