HOLY NAME MEDICAL CENTER PATIENT GUIDE WELCOME TO HOLY NAME MEDICAL CENTER Whether this is your first time at Holy Name, or you have been a patient here before, you will recognize what we have heard time and again – This place is different. From our patient-focused, culturally sensitive healing environment, to our personalized medical and supportive care, to our attention to all the details that make your experience an outstanding one, we aim to exceed your expectations. Patients turn to Holy Name for comprehensive primary care, emergency services, acute specialty medicine, advanced surgical procedures, minimally invasive interventions, health education, prevention and wellness, fitness programs, home care, and hospice services. All our resources – our prestigious medical staff; skilled Magnet-recognized nurses, allied health professionals, and other medical center employees; and state-of-the-art technology and facilities – come together to provide safe, high-quality, cost-effective care that meets our rigorous standards. Please use this patient guide to familiarize yourself with our facility, and feel free to ask us any questions or voice your concerns. Thank you for choosing Holy Name for your healthcare, and we wish you a satisfying experience. Best regards, Michael Maron, President and CEO 1 Policies and procedures have been designed to help you and your family work with our doctors, nurses and staff to get the most from your stay at the medical center. Please take a few minutes to review these guidelines with your loved ones. VISITING GUIDELINES Our visiting hours are designed to Patients (or their support person, offer flexibility for visitors, while where appropriate) have the right to ensuring patients receive their needed receive visitors that they designate, rest and the expert care necessary for including, but not limited to, a spouse, recovery. All children must be accom- a domestic or civil union partner panied by an adult to visit a patient in (including a same-sex partner), any unit. another family member, or a friend. Visitors must stop at the information Each patient has the right to withdraw desk in the main lobby to obtain a or deny such consent at any time. We pass. Two visitors are permitted at a do not restrict, limit, or otherwise deny time, except in The BirthPlace, where visitation privileges on the basis of the limit is six. Patients have the right race, color, national origin, religion, to tell us if they do not wish to have sex, gender identity, sexual orientation, visitors or others know they are here. or disability. Subject to clinically necessary restrictions or limitations Visitors requesting an exception detailed above, all visitors enjoy to any of the above policies must full and equal visitation privileges receive permission from the unit’s consistent with patient preferences. nursing staff. Patients may request an overnight guest. Each request will be considered on an individual basis. Please speak to the nurse manager on the unit. VISITING HOURS The Pavilion 12 p.m. to 8:30 p.m., unless otherwise 1 p.m. to 2 p.m.; 7 p.m. to 8 p.m. daily. indicated. See below. Medical center holidays: 12 p.m. to 8 p.m. Visitors must be age 16 and OTHER UNITS’ VISITING HOURS older. Medical/Surgical Units (Lobby North, 1 North, 1 East, Pediatrics 5 Chadwick, 3 Marian, 4 Marian, 12 p.m. to 8:30 p.m. 5 Marian, 6 Marian): Parents and grandparents: 7 a.m. 12 p.m. to 8:30 p.m. daily to 11 p.m. Only one adult may stay overnight. Siblings age 2 and older The BirthPlace may visit if accompanied by an adult. 12 p.m. to 8:30 p.m. The patient’s Strollers are not allowed in the unit. significant other and one other coach or adult are the only people allowed ADDITIONAL INFORMATION in the room during labor and delivery. Television and Telephone Other visitors are asked to wait in the We are happy to provide compli- main lobby or in the family waiting mentary TV and telephone service room. as well as free access to our patient Intensive Care Unit engagement and education tool, GetWell Network. Your nurse will Visiting hours are open 24/7. Quiet explain how to use GetWell Network hours are 7 a.m. to 8 a.m.; 11 a.m. to and the importance of completing the 12 p.m.; and 7 p.m. to 8 p.m. We ask educational videos assigned to you. that you limit your visiting during these times. If a patient is in crisis, Smoking special accommodations will be Holy Name Medical Center and its made at the discretion of the nurse surrounding grounds are smoke- manager or charge nurse. Children free areas. Smoking is prohibited on under age 16 may only visit once the campus. For smoking cessation special arrangements have been classes, please call 877-465-9626 or made and must be accompanied by 866-NJ-STOPS. an adult to visit in the intensive care unit (ICU). We strive to honor patient and family preference and will work where possible on visiting hours to meet the needs of our patients and families. 2/3 PATIENT RIGHTS As a patient at Holy Name Medical To give or withhold informed consent Center, you have the following rights when recordings, films, or other under state law and regulations and images of you will be used for The Joint Commission guidelines: purposes other than your care. MEDICAL CARE To refuse medication and treatment, To receive the care and health to the extent permitted by law, and services that the hospital is required to be informed of the medical by law to provide. consequences of refusal. To participate in the development To be included in experimental and implementation of your treatment research only if you give informed plan, discharge plan, and pain written consent. You have the right management plan. to refuse to participate. To receive an understandable To receive appropriate assessment, explanation from your physician of management, and treatment for pain your complete medical condition, and to participate in the development recommended treatment, expected and implementation of your treatment results, risks involved, and reasonable plan. medical alternatives. If your physician To formulate an advance directive and believes that some of this information have it followed by the hospital or to would be detrimental to your health be provided with a clear explanation or beyond your ability to understand, if the hospital cannot follow it on the the explanation must be given to your basis of conscience objection. next of kin or guardian. To give informed, written consent prior to the start of specified, non-emergency medical procedures or treatment, only after the physician has explained in terms you can understand, the recommended procedure or treatment, the risks involved, time required for recovery, and any reasonable medical alternatives. Treatment in Terms You Can Understand 4/5 COMMUNICATION AND service area speaks your native INFORMATION language, you can receive a copy of If you so elect, to have a family member the summary in your native language. or representative of your choice and MEDICAL RECORDS your own physician promptly notified of your admission to the hospital. To have prompt access to your medical record. If your physician feels To be informed of the names and that this access is detrimental to your functions of all healthcare professionals health, your next of kin or guardian directly caring for you. has the right to see your record. To receive, as soon as possible and To obtain a copy of your medical free of charge, the services of a record, at a reasonable fee, within translator or interpreter, if needed, to 30 days after submitting a written communicate with the hospital’s staff. request to the hospital. To be informed of the names, titles, COST OF HOSPITAL CARE and duties of other healthcare and educational institutions involved in To receive a copy of the hospital’s your treatment. You may refuse to charges, an itemized bill, if requested, allow their participation. and an explanation of charges. To receive, promptly upon request, To obtain the hospital’s assistance in the hospital’s written policies and securing any public assistance and procedures regarding life-saving private healthcare benefits to which methods and the use or withdrawal you may be entitled. of life support mechanisms. To appeal any charges and receive an To be advised in writing of the explanation of the appeal process. hospital’s rules regarding the conduct DISCHARGE PLANNING of patients and visitors, including To be informed about any need for visitation rights and the right to deny follow-up care after your discharge visitation. from the hospital and to receive To receive a summary of your patient assistance in obtaining this care. rights including the name and phone To receive sufficient time before number of the hospital staff member discharge to arrange for follow-up to whom to direct questions or care after your hospitalization. complaints about possible violations of your rights. If at least 10 percent of To be informed by the hospital about the population within the hospital’s the discharge appeal process. TRANSFERS PERSONAL NEEDS To be transferred to another facility To be treated with courtesy, consider- only for one of the following reasons: ation, and respect for your dignity and • The transferring hospital is unable individuality. to provide the type or level of To have access to storage space medical care appropriate for your in your room for private use. The needs. The hospital shall make hospital must also have a system to an immediate effort to notify your safeguard your personal property, if primary care physician and your you are unable to do so, until your next of kin, and document that next of kin or guardian can retrieve it.