Much Wenlock Cressage& Medical Practice Much Wenlock Kingsway Lodge King Street Much Wenlock TF13 6BL Tel: 01952 726011 Cressage Clifton Lodge Sheinton Road Cressage Shrewsbury SY5 6DH Tel: 01952 726011 Information For Patients www.muchwenlockandcressagemp.co.uk Email: [email protected] Practice Nurses Our nurses and health care assistants carry out a wide range of nursing services by Welcome To The Practice appointment including health checks, ear irrigation, immunisations, cervical smears, travel advice, contraception, dressings, blood tests and blood pressure checks. In addition they also run chronic disease clinics for diabetes, asthma, COPD and The General Practitioners heart disease. District Nurses Dr Jennie J Bailey (Female) (GP Partner) We are supported by a team of district nurses. They look after patients who need nursing care at home and can be contacted on 01746 711960. MB BCh (Cardiff 1988) MRCGP DFFP PG DipENT Health Visitor Our team of health visitors are experienced in child health, health promotion and Dr Fiona A Hay (Female) (GP Partner) education and can offer practical support and advice. Child health clinics operate on MA (Oxon) MB BCh (Oxford 1988) DRCOG DFFP MSc Pall Med FRCGP an appointment system and can be made for clinics at Cressage on Monday between 2.00 - 3.30pm and Much Wenlock on Tuesday between 2.00 - 3.30pm by contacting Dr James D Wentel (Male) (GP Partner) the Health Visitor Advice Line on 01746 711958. BMedSci BM BS (Nottingham 1995) DRCOG DFFP MRCGP Midwives We have a midwife antenatal clinic on Wednesday afternoons from 2.00 - 4.00pm Dr Jessica Harvey (Female) (GP Partner) alternating between Much Wenlock and Cressage. MB BCh (Wales 2007) Medical Students and Training Doctors Our practice is a training practice for medical students from Keele University who visit Dr Sian Heyes (Female) us at various stages of their medical education. There will be times when students are MB ChB (Birmingham 2008) MRCGP present in the surgery, either sitting in with a GP or seeing patients themselves. They Dr Steven Lonsdale (Male) are supervised at all times. Please extend them your courtesy and help them to learn. MB BCh (Witwatersrand 1992) If you do not wish to have a student present during your consultation please inform the reception staff prior to seeing the doctor. Dr Sally Willdig (Female) The practice also provides placements for GP Registrars (qualified doctors who wish MB ChB (Birmingham 2010) MRCGP to specialise in General Practice), prior to commencement of their career in General Practice. The practice is a member of Our Health Partnership - www.ourhealthpartnership.com Qualified nurses also are received on placement to gain experience in practice nursing prior to joining primary care. The Practice Staff Surgery Times The surgeries are open from: Practice Manager - Sarah Hope Much Wenlock 8.30am - 6.00pm Monday to Friday Our practice manager oversees the day-to-day administration and smooth running of Cressage 8.30am - 1.00pm and 2.00 - 6.00pm Monday to Thursday the practice. She will be pleased to discuss any non-medical queries with you and is 8.30am - 12.30pm Friday available to deal with any complaints should this be necessary. The Dispensary 8.30am - 12.30pm and 2.00 - 6.00pm Monday to Thursday 8.30am - 12.30pm Friday The doctors work on a rota system across both surgeries. Details of which days they Receptionists, Secretaries and Dispensing Staff are on duty are shown on the following tables (although this sometimes changes The practice employs a team of admin staff and secretaries to deal with your enquiries subject to holidays etc). and requests as efficiently as possible. We also employ a dispensary manager and Patients are able to request a preference for the practitioner they wish to see when assistant dispensers at our Cressage surgery. Our staff will respect your confidentiality making an appointment; whilst the practice will endeavour to comply with this at all times. request, it may not always be possible to accommodate the request. At such times, an explanation will be given. Visit our website - www.muchwenlockandcressagemp.co.uk Visit our website - www.muchwenlockandcressagemp.co.uk GP Availability Triage Doctor Monday Tuesday Wednesday Thursday Friday We operate a triage system in the practice, which is run by the practice nurses. If you wish to speak to a nurse about any health problems, please telephone the surgery Dr Bailey: AM & PM AM & PM AM & PM PM ONLY AM & PM between 8.30 and 10.30am Monday to Friday and ask for a call back by the triage ON ROTATION ON ROTATION nurse. The nurse can also arrange urgent appointments with a doctor, or with one Dr Hay: AM & PM AM & PM of our practice nurses, if necessary. The service is particularly useful if you just need Dr Wentel: AM & PM AM & PM AM & PM AM & PM AM & PM advice rather than having to come to the surgery. ON ROTATION ON ROTATION General Enquiries Dr Harvey AM & PM AM & PM AM & PM Please call the surgery after 10.30am with any general enquiries. Dr Heyes : AM & PM AM & PM Emergencies Dr Lonsdale AM & PM AM & PM AM & PM AM & PM Every effort will be made to see anyone who is especially unwell straight away. If you Dr Willdig PM AM & PM AM & PM AM think the problem is an emergency, please let the reception staff know. Emergency appointments are available, at the discretion of the duty doctor, at the end of each Our Appointment System afternoon surgery (for any problems that cannot wait until the next day). A doctor is Online Consultations available throughout the day and an immediate consultation can be arranged in the Online consultations can be accessed via our Practice website at any time of the day or event of an emergency. night; From the front page of the website, muchwenlockandcressagemp.co.uk, select Home Visits the E-Consult box and click on"Get Started" to start your consultation. You can use this facility to obtain self help advice, seek guidance on where to access the most appropriate Home visits are reserved for the housebound, infirm and seriously ill patients. If you advice, request administrative services from the Practice (such as extensions to sick require a home visit please telephone between 8.30 and 10.30am where possible. notes, request for medical records), update your GP on an existing condition or seek You will usually be able to speak to a doctor to discuss the urgency of your request. advice about a new condition. Your request will be viewed by the Practice and you will However, if you are suffering from chest pain, severe breathlessness, collapse or receive an acknowledgement of your request within 48 hours. symptoms of a stroke, we advise you dial 999 for an ambulance. Appointments In Practice Please remember that several patients can be seen at the surgery in the time that it Appointments are available at the practice Monday to Friday morning and afternoon takes to do a home visit. Lack of transport is not a reason for a home visit. (with the exception of Friday afternoon at Cressage when the surgery is closed). The practice offers a mix of same day appointments, which are released for booking at 8.30am Out of Hours each morning Monday to Friday and pre-bookable appointments which are available Currently out of hours cover is provided by 111 who look after our patients when the to book up to four weeks in advance. Patients age 18 or over are eligible to register for surgery is closed. online services via Patient Access or the NHS App and can book appointments with a GP online as well as request repeat prescriptions and view their summary medical records. The out of hours service covers our patient population between the hours of 6.30pm When requesting an appointment face to face or via the telephone you will be asked and 8.30am. To contact the out of hours service please either telephone the surgery by the reception team for a brief description of the reason for the appointment request for details of the contact number or contact the providers directly on 0333 222 6655. - this is to help us direct you to the most appropriate service. Patients requiring stitches or with suspected broken bones are advised to go directly Evening and weekend appointments are offered by the South East Shropshire Primary to the A & E department at Royal Shrewsbury Hospital or Princess Royal Hospital. Care Network group and are available to all our registered patients. Appointments can For immediate paramedic assistance, dial 999. be booked by contacting the practice. Telephone General Advice Telephone appointments are available each day for non urgent matters. When you ask For general health advice and information including treatment of common illnesses, for a telephone consultation you will be given an approximate time when the doctor please contact NHS 111 on 111 or via their website on www.nhs.uk. will be available to ring you back. If you wish to speak to a doctor regarding an urgent NHS walk-in centre operating in Shropshire: medical problem, you will be added to a duty doctor list for the morning or afternoon and receive a phone call back. Shropshire Walk-in Centre ..............................................................................01743 273780 Visit our website - www.muchwenlockandcressagemp.co.uk Visit our website - www.muchwenlockandcressagemp.co.uk Repeat Prescriptions Accountable GP Repeat prescriptions are issued at the doctors' discretion and are normally for patients On registering with the Practice you will be allocated a named accountable GP who on long-term treatment. Regular reviews are required for all patients on repeat is responsible for your overall care at the practice.