PARTNER GUIDE Distribution and Services Global Outlook 2013-2016 Technology Regional roadmap perspectives Viewpoints Case studies Partner Solutions directory EDITOR SEAN DUDLEY Welcome Welcome to Distribution and Services Global Outlook 2013-2016. This definitive guide to Microsoft technologies in the retail, consumer services and hospitality industries is brought to you by the same team that publishes the quarterly Speak magazine. Within the following pages you’ll find a wealth of information to help you make good technology decisions for your enterprise business. Our opening sections explore the latest developments in Microsoft technology and key trends in different regions of the world. We then hear the views of Microsoft partners and highlight some of the latest solutions for retail, consumer services and hospitality businesses. And our case study section profiles technology implementations at a number of forward-thinking firms, including Shell, Sony and Pizza Hut. Finally, our directory section provides business information for many of the most innovative technology suppliers in these industries, all of which use Microsoft technology in their services and solutions to help their business customer succeed. Please also visit our website – www.onwindows.com – for a host of additional information on enterpise technology on the Microsoft Windows platform. There’s regular news, in-depth features, a directory of partners and more information about our Global Outlook series and suite of business technology magazines, including Speak. I hope you find Distribution and Services Global Outlook 2013-2016 an informative and useful resource. And please feel free to get in touch – I welcome your feedback and suggestions for future editions. Sean Dudley, Editor [email protected] Download the OnWindows app to your Windows 8 or Windows Phone device to access digital editions of each issue of Speak and all other industry publications in the OnWindows suite. Just search for ‘OnWindows’ in the Windows Store. 1 Speak magazine PARTNER GUIDE Distribution and Services Global Outlook 2013-2016 is published by Tudor Rose. To enquire about Speak is Microsoft’s customer participating in future editions, email [email protected] or call +44 116 222 9900. publication for the retail, consumer goods and services industries. Sean Nicklin Head of Partner Management Complete with news and views from Microsoft, its partners James Barnard Partner Manager and end users, Speak offers an Oliver Breed insightful approach to tackling Partner Manager the key challenges businesses Katie Cank face today using the latest in Partner Manager technological innovation. Jay Gessey Partner Manager Charlie Keys Partner Manager Jacob Marshall Partner Manager Joel Warby Partner Manager Claire Brown Publication Manager, Speak Editor Editorial team Sean Dudley Rebecca Gibson [email protected] Lindsay James Karen McCandless Head of Editorial Cherie Rowlands Rebecca Lambert Amber Stokes [email protected] Design Marketing Paul Robinson Leigh Trowbridge Bruce Graham Libby Sidebotham Website development Chris Jackson Publisher Reprints Toby Ingleton Stuart Fairbrother [email protected] Subscriptions Michael Geraghty Circulation [email protected] Ritwik Bhattacharjee Published by Tudor Rose © 2013 Tudor Rose Holdings Ltd. All rights Tudor House reserved. No part of this publication may be 6 Friar Lane, Leicester stored or transmitted or reproduced in any LE1 5RA, England form or by any means, including whether by Tel: +44 116 222 9900 photocopying, scanning, downloading onto Fax: +44 116 222 9901 computer or otherwise without the prior written [email protected] permission from Tudor Rose Holdings Ltd. www.tudor-rose.co.uk Managing Director: Jon Ingleton Active Directory, BizTalk, Microsoft, Outlook, SharePoint, Visual Studio and Windows are either Follow us: twitter.com/onwindows registered trademarks or trademarks of Microsoft in Become a fan on Facebook the US and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Views expressed in this magazine are not Connect on LinkedIn necessarily those of Microsoft or the publishers. Acceptance of advertisements does not imply Order your copy To purchase additional copies of the Distribution official endorsement of the products or services & Services 2013-16, please contact Tudor Rose on concerned. While every care has been taken to +44 (0)116 2229900 or Michael Geraghty by e-mail ensure accuracy of content, no responsibility can [email protected]. be taken for any errors and/or omissions. Readers now online at should take appropriate professional advice Printed in Great Britain by Zenith Media before acting on any issue raised herein. www.onwindows.com/subscribe The publisher reserves the right to accept or reject advertising material and editorial contributions. The publisher assumes no liability for the return or safety of unsolicited art, photography or manuscripts. Partners Customers worldwide search Pinpoint and Microsoft product-specific marketplaces for Microsoft partners and their applications and professional services. At the same time, Pinpoint works with business and product groups across Microsoft to effectively integrate Pinpoint throughout their marketing campaigns and websites, driving customer traffic to partners like you. Publishing partners Sponsors ALFALAK 3 SharePoint Workow and Signature Approval Trust is created using digital signatures to provide authenti- cation and data integrity. Ascertia has years of experience delivering standards compliant and interoperable products to Government, Defence, Financial and others to provide high trust identity and data security solutions. ADSS Connector for SharePoint - adding digital signatures to documents Easy integration with SharePoint Display a document and digitally sign it C Individual signatures using local or server M keys/certi­cates Y Supports long-term ETSI digital signatures CM Adds status attributes to SharePoint to enable MY workows CY CMY K Ascertia Docs - Internal/External Workow & Digital Signature Approval SharePoint integration (read from/ write back to) Digital signatures provide: Traceability Data Integrity Long-term authenticity non-repudiation Legal weight For more information search for Ascertia + Docs + SharePoint Or send an email to [email protected] Or review these Ascertia websites: www.Ascertia.com www.SigningHub.com Contents Technology roadmap 10 Devices and services driving change 10 Microsoft is constantly developing products to drive change in the retail, consumer services and hospitality industries Operating systems 12 Microsoft’s flagship operating system is providing new mobility and productivity scenarios for business users Devices and studios 14 With the use of new devices proliferating, customers are posing new challenges to retailers and brands 12 Applications and services 15 Microsoft is focused on delivering scenarios that enable users to pursue activities they value most Cloud and enterprise 16 Companies globally are using the cloud as a strategic asset to react more quickly to market shifts and deliver new products Dynamics 17 Developing an omni-channel platform to connect traditional and online stores has never been more important Regional perspectives Mobilised consumer: global trends 18 As consumers’ use of mobile technology continues its 22 upward trajectory globally, we look at its importance across the retail and hospitality sectors North America 20 Europe, Middle East, Africa 22 Asia 24 Latin America 26 26 5 Contents 33 37 29 Viewpoints Case studies Buying is out, using is in 29 JJ Food Service 45 Paul Boekweg, CEO of Davanti Warehousing, discusses Distribution company revolutionises its customer the success two warehouse management systems are services and logistics operations bringing to businesses Dansk Niels Bo 47 What to do when your honey turns blue? 33 NAVertical partners with Admiral to deliver CO2 Simon Thompson, director of Commercial Industry at neutral Microsoft solutions Esri, believes the key to a successful supply chain is to connect the dots, one intelligent map point at a time Blue Mountain Resort 49 Cenium implements integrated IT system at B2b e-commerce, instead of B2B 37 Canadian ski resort Mario Fernandez, CEO of Signature South Consulting, discusses how electronic invoicing improvements will The Round Table on Responsible Soy 51 benefit business-to-business e-commerce Chainfood implements platform for managing traceability in soy business BI is revolutionising business 41 Morten Middelfart, CTO at TARGIT, says business Komatsu 53 intelligence is the difference between having data and Komatsu improves its operational efficiency with knowing what to do with it BizTalk Server www.onwindows.com/partners 59 53 57 Case studies Defence Support Group 55 Abus 65 Demand Solutions helps improve distribution Safety concepts and products company implements channels of spares and items supplier Microsoft Dynamics NAV Taxameter Centrale 57 Deloitte (Mauritius) 67 Dutch company improves productivity and Harel Mallac Technologies deploys turnkey efficiency with Dynamics Software Microsoft private cloud infrastructure for Deloitte EDP Renewables 59 ATU 69 Renewable energy company implements echiron’s HSO implements Microsoft Dynamics AX at car Windows Azure Infrastructure-as-a-Service solution parts retailer, helping improve processes and reduce costs