2019–2020 Consumer Information Guide February 2020 Table of Contents Consumer Information 1 About University of Phoenix 1 Accreditation, Licensures, Reviews and Approvals 1 Programmatic Accreditation 3 Additional Information 4 Academic Programs, Facilities and Instructional Personnel Information 4 Articulation Agreements 4 Credit Transfer 4 Disability Services 4 General Contact Information 5 Faculty 5 Student Borrowing 5 Loan Default Rate 5 Median Borrowing 5 Graduation Rates 6 Retention Rates 7 Student Diversity 8 Types of Education in Which Graduates Enroll 9 Alumni Attending Graduate School 9 Working Alumni 9 Alumni Occupations 10 Title II of Higher Education Act — Academic Year 2014–2015 10 Title II HEA Pass-Rate Information 10 Program Information for Academic Year 2014–2015 11 Federal Financial Aid Application Process 12 Referrals to the Office of Inspector General 12 Federal, State and Institutional Financial Aid Programs 12 Grant Programs 13 Federal Grant Programs 13 State Grant/Aid Programs 14 Scholarships 15 Institutional Scholarships 15 External Scholarships 15 Loans 16 Federal Direct Loan (DL) Program 16 Federal Direct PLUS Loan for Parent(s) 17 Federal Direct PLUS Loan for Graduate and Professional Degree Students 17 Federal Direct Subsidized and Unsubsidized Annual Loan Limits 18 Federal Education Loan Interest Rates and Origination Fees 19 Private Student Loans 19 Washington Student Loan Advocate Statement 19 CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 I Financial Aid Awarding 20 Cost of Attendance 21 Other Resources 22 Grade-Level Determination 22 Verification 23 Professional Judgment 23 Conflicting Information 23 Satisfactory Academic Progress 24 Satisfactory Academic Progress for VA Education Benefits 24 Student Financial Responsibilities Policies and Options 25 Student Financial Responsibilities 25 Financial Policies 26 Financial Options 27 Military Benefits 29 Veterans Education Benefits 29 Credit for Prior Education and Training 30 Military Tuition Assistance 30 VA Tuition Assistance Top-Up Benefit 30 Readmission of Servicemembers 31 Federal Financial Aid Counseling 32 Federal Direct Loan Entrance Counseling 32 Federal Direct Loan Exit Counseling 32 Federal Teacher Education Assistance for College and Higher Education Grant Counseling 33 Federal Loan Repayment 33 Prior Federal Student Loan Deferments (Postponing Payments) 33 Loan Payment Calculator 33 Federal Student Loan Consolidation 35 Federal Student Loan Forgiveness, Cancellation and Discharge 35 Financial Aid Disbursements 36 Federal Funds 36 Federal Financial Aid Credit Balance 36 Cancellation of Federal Financial Aid 37 State Funds 37 Determining Enrollment at the University 37 Course Attendance Policy 37 Withdrawing from the University 37 Leave of Absence 37 Return of Title IV Policy 38 Tuition Refund Policy 38 Institutional 38 Unearned Tuition Assistance 39 State 40 Online 41 CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 II Consumer Policies and Codes of Conduct 42 University of Phoenix Family Educational Rights and Privacy Act 42 Solomon Act 49 Student Loan Code of Conduct 49 Student Code of Conduct 50 Consumer Privacy Policy 50 Dispute Resolution Policy and Procedures 53 State Authorization and Contact Information for Filing Complaints 56 Copyright Infringement and Peer-to-Peer File Sharing Policy 57 Digital Millennium Copyright Act Policy 59 Register to Vote 61 Campus Safety and Security 62 Annual Security Report 62 Statement of Policy on Sex Offender Registration 64 Florida Sexual Predator and Sexual Offender Registry 64 Emergency Mass Notification Policy 64 Campus Safety Contact List 65 Alcohol and Other Drug Abuse Prevention 66 Prohibition of Illicit Drug Use, Underage Drinking, and Other Violations of Alcohol and Other Drug-Related Policies 66 Institutional Sanctions for Alcohol and Drug Violations 66 Federal Financial Aid Penalties for Drug Violations 67 Academic Year Definition Policy A-1 Overview A-1 Policy A-1 Allowable Charges Policy A-2 Overview A-2 Policy A-2 Campus-Based Programs Policy A-3 Overview A-3 Policy A-3 Cost of Attendance Policy A-6 Overview A-6 Policy A-6 Consortium Agreements Policy A-8 Overview A-8 Policy A-8 Direct Loan Policy A-8 Overview A-8 Policy A-8 Disbursements Policy A-12 Overview A-12 Policy A-12 Enrollment Reporting Policy A-16 Overview A-16 Policy A-16 CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 III Federal Financial Aid Credit Balance Policy A-17 Overview A-17 Policy A-17 Federal Pell Grant/IASG Policy A-20 Overview A-20 Policy A-20 Financial Aid Counseling Policy A-24 Overview A-24 Policy A-24 HEROES Act Policy A-26 Overview A-26 Policy A-26 Leave of Absence (LOA) Policy A-30 Overview A-30 Policy A-30 Overawards and Overpayments Policy A-31 Overview A-31 Policy A-31 Packaging Policy A-34 Overview A-34 Policy A-34 Private Loans Policy A-37 Overview A-37 Policy A-37 Professional Judgment Policy A-39 Overview A-39 Policy A-39 Program Changes Policy A-40 Overview A-40 Re-entry Policy A-44 Overview A-44 Return of Title IV Policy A-46 Overview A-46 Policy A-46 Federal Financial Aid Satisfactory Academic Progress (SAP) Policy A-54 Overview A-54 Policy A-54 Student Financial Aid Eligibility Policy A-59 Overview A-59 Policy A-59 Subsequent Institutional Student Information Records (ISIRs) Policy A-59 Overview A-59 Policy A-59 Transfer Policy A-61 Overview A-61 Policy A-61 CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 IV 2019/2020 Verification and Conflicting Information Policy A-64 Overview A-64 Policy A-64 CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 V Consumer Information All institutions participating in federal financial aid programs must provide required consumer information to enrolled and prospective students as well as current and prospective employees Where applicable, each section lists specific locations where additional information is available To request and receive this information in writing, contact the campus director or designee at a University of Phoenix location during regular business hours A list of campus locations is available at http://www phoenix edu/campus_locations html About University of Phoenix Accreditation, Licensures, Reviews and Approvals University of Phoenix is accredited, reviewed and/or approved by federal, state and international agencies, as well as private accreditation bodies Federal U.S. Department of Education, Certificate of Eligibility University of Phoenix has been approved by the Department of Education to participate in each of the following Title IV Higher Education Act (HEA) programs: • Federal Pell Grant Program • Federal Direct Student Loan Program • Federal Supplemental Educational Opportunity Grant Program • Federal Work Study Regional Accreditation University of Phoenix is accredited by the Higher Learning Commission (http://hlcommission org) Since 1978, University of Phoenix has been continually accredited by the Higher Learning Commission (HLC) and its predecessor. University of Phoenix obtained its most recent 10-year Reaffirmation of Accreditation in 2012–13. The HLC conducted an interim Comprehensive Evaluation in 2018, and the next Comprehensive Evaluation for Reaffirmation of Accreditation is scheduled for 2022–23. Higher Learning Commission 230 S. LaSalle St., Suite 7-500 Chicago, IL 60604-1413 Phone: 312 263 0456 800 7440621 Fax: 312 263 7462 http://hlcommission org For more information about University of Phoenix accreditations and licensures, please visit http://www phoenix edu/about_us/accreditation html CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 1 State and International Licensures University of Phoenix is approved to operate in the following U S states and district, either through licensure, registration, general or specific approvals, consent or exemption. Arizona State Board for Private Postsecondary Education California Bureau for Private Postsecondary Education Colorado Department of Higher Education, Commission on Higher Education Florida Commission for Independent Education Georgia Nonpublic Postsecondary Education Commission Hawaii Post-secondary Education Authorization Program Michigan Department of Licensing and Regulatory Affairs Nevada Commission on Postsecondary Education New Jersey Secretary of Higher Education New Mexico Higher Education Department Board of Governors for the University of North Carolina Pennsylvania Department of Education Tennessee Higher Education Commission & Student Assistance Corporation Texas Higher Education Coordinating Board Utah Division of Consumer Protection State Council of Higher Education for Virginia Washington Student Achievement Council For additional information on state and international licensures, visit http://www phoenix edu/about_us/accreditation html CONSUMER INFORMATION GUIDE 2019–2020 | FEBRUARY 2020 2 Programmatic Accreditation Business Accreditation The Accreditation Council for Business Schools and Programs (ACBSP) has accredited the following programs in the College of Business and Information Technology at University of Phoenix: • Associate of Arts with a concentration in Accounting Fundamentals • Associate of Arts with a concentration in Business Fundamentals • Bachelor of Science in Accounting • Bachelor of Science in Business • Master of Business Administration • Master of Management • Master of Science in Accountancy • Doctor of Business Administration • Doctor of Management For additional information, please visit http://www acbsp org Accreditation Council for Business Schools and Programs 11520 W 119th St Overland Park,