23rd Annual Claims Management & Leadership Conference GOING THE DISTANCE.... MAKING THE DIFFERENCE Program Brochure & Conference Agenda Hyatt Regency Coconut Point Enjoy the resort’s signature pools, lazy river, pool-side dining, or take a short boat ride to the Hyatt’s private island to enjoy a day at the beach. Greetings: On behalf of the Association of Workers' Compensation Claims Professionals (WCCP) we welcome you to the 23nd Annual Claims Management & Leadership Conference. "Going the Distance, Making the Difference" with three days of interactive Leadership and Technical workshops from the Industries' top executives, medical and legal professionals. WCCP Board of Directors After enjoying a night of catching up with friends and colleagues at our Sunday Evening Chairman’s Reception, Jackie Hilston/Chairperson join us on Monday morning as we announce the recipient of our 2nd Annual WCCP “Rising Star” Award. This The Zenith Insurance Company award recognizes a senior level adjuster or newly appointed supervisor who exemplifies the professionalism to reach that next level in their career to become “Tomorrow’s Leader”. Please also join us on Monday morning as Melanie Stanisic/President we congratulate Christine Pu and Benjamin Wolfe, this year’s Fran Brown Scholarship recipients. Darden After a full day of education, join us on the Cypress Courtyard for a “friendly” game of volleyball at the WCCP’s Bob O’Halloran/Vice President sponsored tournament. Or, join me poolside to cheer for your favorite team while sipping on a frozen concoction Summit Consulting, LLC and listening to our favorite “industry friends” jill’s cashbox. Lorie Dove/Secretary Each year as we begin our planning for next years conference, we are reminded that only through the generous Commercial Risk Management, Inc. support of our sponsors, the time and talents of our speakers, and the WCCP Board of Director’s that this program is made possible. We also recognize in today’s business climate, the decision that our attendees make to Victor Marrero/Director invest in their own leadership development is not a small sacrifice and for that we appreciate your commitment. Seminole Tribe As you attend the events and workshops this year, we hope you’ll consider the value this conference has for other Tom Chasser/Director managing claims and medical professionals within your organization and with whom you have relationships. Word Travelers Insurance Company of mouth is the strongest advertisement we can hope for, and the successes that we have achieved over the years are due in large measure to the recommendations of our attendees. We hope to continue the kind of programming Denice Ferencak/Director that gains your respect and brings you and your associates back again next year. Walt Disney World Resort Sincerely, Jackie Stacy Jackie Hilston Stacy Hosman Regional Vice President Executive Director Zenith Insurance Company WCCP Association Chairperson of the Board WCCP Association See our exciting Speaker line-up from Keynote to interactive break-out workshops! Mark McEwen Journalist and popular television news personality, Mark McEwen, served for many years in a variety of high-profile positions, including anchoring "CBS This Morning" and as the weather and entertainment reporter for Sponsored by: "The Early Show." Mark McEwen was at the top of his game, enjoying a fulfilling family life and career when tragedy struck. Now, in a candid and moving memoir, “Change in the Weather: After the Stroke” America’s beloved morning-show weatherman recalls his harrowing journey of rehabilitation from a massive stroke. During this year’s Opening Keynote Session, Mark will inspire each of us on how we can use our own personal adversities to create positive change in our own lives. Thank you to One Call Transportation & Language for providing roundtrip transportation for Mr. McEwen. Ed Tate Ed Tate is a successful trainer, author, international Sponsored by: keynote speaker and executive known worldwide as “The Speaker Who Energizes, Educates and Entertains.” In one client’s testimony, Ed’s presentation was described as “The measure of a speech is in its ability to change behavior. Ed’s presentation challenged me to re-think some of my own responses, and made me want to change the way I do things.” Join us as Ed jumpstarts our Tuesday schedule with a lot of laughter in this interactive presentation as he shares memorable stories of “leadership lessons learned the hard way.” Keynote & General Session Presentations MONDAY, JUNE 9th Opening Keynote: Change in the Weather” 9:00 a.m.—10:00 a.m. Mark McEwen, Inspirational Keynote Speaker 10:30 a.m. - 11:30 a.m. “Servant Leadership: Empowering Those Around You” Michael Laperche, Risk Manager, City of Tampa TUESDAY, JUNE 10th 8:45 a.m. - 10:30 a.m. “Leadership Lessons Learned the Hard Way!” Ed Tate, Trainer and Author 11:00 a.m. - 12:00 p.m. “Accidents Waiting to Happen” Rick Dalrymple, Senior Vice President of IOA Risk Services Susan Constantine WEDNESDAY, JUNE 11th Body Language Expert Closing Keynote: 8:30 a.m. - 10:15 a.m. “Lie to Me” Body Language Expert, Susan Constantine AGENDA AT A GLANCE Sunday, June 8th, 2014 8:00 a.m. - 2:00 p.m. Golf Tournament Raptor Bay Golf Club—Hyatt Regency 2:00 p.m. - 4:00 p.m. Conference Registration And... 6:30 p.m. - 9:30 p.m. Chairman’s Welcome Reception Enjoy a relaxing evening of great food, drink and music as you Sponsored by: reconnect with old friends and make new ones. Monday, June 9th, 2014 7:00 a.m. - 8:30 a.m. Sponsored Breakfast & Conference Registration 8:30 a.m. - 9:00 a.m. Welcome & Opening Remarks/Fran Brown Scholarship Award & “Rising Star” Recognition Award Jackie Hilston, Chairperson, WCCP Stacy Hosman, Executive Director, WCCP 9:00 a.m. - 10:00 a.m. (General Session) Keynote: “Change in the Weather” Mark McEwen, Inspirational Keynote Speaker As one of Mark’s friends, comedian Bill Cosby, wrote “Stroke can knock you down, but can’t change who you are”. Mark is a true testament to this and during this inspirational session, will share with us how he used his own personal challenge to make a difference in not only his own life, but in others. 10:00 a.m. - 10:30 a.m. Sponsored Break 10:30 a.m. - 11:30 a.m. (General Session) “Servant Leadership”: Empowering Those Around You Michael Laperche, Risk Manager, City of Tampa Servant leadership is both a leadership philosophy and set of leadership practices. Traditional leadership generally involves the accumulation and exercise of power by one at the “top of the pyramid.” By comparison, the servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible. In this empowering session, learn how you can put these principles into action. 11:30 a.m. - 12:30 p.m. Sponsored Lunch 12:30 p.m. - 2:30 p.m. Afternoon Workshops/Breakout Sessions (See workshop agenda next page) 3:30 p.m. - 4:30 p.m. Pick up your “official” WCCP Scavenger Private Cocktail Reception for Sponsors/Exhibitors Piece at the Private Sponsor Reception Banyan Courtyard for a chance to win a 50” LED (Come dressed casual to “get your game on” poolside at the sponsored 1080p, 240hz Smart TV volleyball tournament and Concert, immediately following the Reception) 4:30 p.m. - 7:30 p.m. Volleyball Tournament & Outdoor Concert...featuring “jill’s cashbox” Enter the drawing to win a Hero3 GoPro that will be given away at Enjoy some R&R poolside as you cheer on your favorite team, rock out to the the end of the evening. “industries” most beloved band and consume a refreshing Island Cocktail. Throw in a few chicken wings and munchies and we have a party! Sponsored by: And… AGENDA AT A GLANCE Tuesday, June 10th, 2014 7:30 a.m. - 8:45 a.m. Sponsored Breakfast 8:45 a.m. - 10:30 a.m. (General Session) “Manage Things, Lead People: “Leadership Lessons Learned the Hard Way!” Ed Tate, Trainer and Author Join us in this morning’s session as Ed mixes a lot of humor, and truth, as he shares his own experiences of “hard-knocks”. Ed will share valuable lessons learned about leadership during turbulent times, the actions which leaders must take when implementing or responding to change, and show you how to cope with the everyday turbulence in your own lives. 10:30 a.m. - 11:00 a.m. Sponsored Break 11:00 a.m. - 12:00 p.m. (General Session) “Accidents Waiting to Happen” Rick Dalrymple, Senior Vice President and Owner of IOA Risk Services In this information packed seminar, participants will learn about business risks, cost containment strategies and tools used by companies to become more profitable in this new economy. Breakout your notebooks as Rick outlines proven strategies from training and education, to Claims Management Procedures and Best Practices. 12:00 p.m. - 1:00 p.m. Scavenger Hunt Bingo Sponsored Lunch . 1:00 p.m. - 3:00 p.m. Don’t Miss Your Opportunity to Afternoon Workshops/Breakout Sessions Win... (See workshop agenda next page) 50” LED 1080p 240Hz Enjoy the Resort and an evening on your own to network Smart TV with clients’ and catch up with industry friends! Wednesday, June 11th, 2014 7:30 a.m. - 8:30 a.m. Sponsored Breakfast 8:30 a.m. - 10:15 a.m. (General Session) “Lie to Me” Body Language Expert, Susan Constantine Who remembers the show Lie to Me starring Tim Roth as Dr. Cal Lightman? I know I was personally intrigued at how he could solve countless investigations by reading a raised eyebrow or bit lower lip.