UK Data Archive Study Number 7087 - International Passenger Survey, 2012 International Passenger Survey Interviewer Instructions Part 1 Standard Manual Standard Manual v1 December 2011 2 Table of contents Table of contents ....................................................................................................................................... 3 Common abbreviations ............................................................................................................................. 5 Icon key ..................................................................................................................................................... 6 Overview.................................................................................................................................................... 7 Section 1 Background................................................................................................................................ 9 What is the International Passenger Survey? .............................................................................. 9 What is the coverage of the IPS? ................................................................................................. 9 How is IPS data collected?............................................................................................................ 10 What happens to the collected data?.......................................................................................... 11 Section 2 The IPS Interview and Interviewing Method ............................................................................ 13 Dress............................................................................................................................................. 13 Confidentiality .............................................................................................................................. 13 Approaching potential respondents ............................................................................................ 13 Introducing the survey ................................................................................................................. 14 Asking the questions .................................................................................................................... 15 Methods that can be used to check or probe without bias......................................................... 17 The layout of the questionnaire................................................................................................... 19 Coding........................................................................................................................................... 19 Recording time of selection.......................................................................................................... 20 Interviewing children.................................................................................................................... 20 Section 3 Recording and Coding................................................................................................................ 21 General points .............................................................................................................................. 21 During the interview..................................................................................................................... 21 After the interview ....................................................................................................................... 22 Section 4 Sampling and Eligibility.............................................................................................................. 23 Introduction to Sampling.............................................................................................................. 23 Selection of shifts at Airports, Seaports and Channel Tunnel...................................................... 23 Overview of passenger sampling ................................................................................................. 24 Counting .................................................................................................................................... 25 Sweeping..................................................................................................................... 27 Quayside sampling...................................................................................................... 28 Identification of selected passengers ......................................................................... 29 Sub sample sheets........................................................................................................................ 31 Completion of sheet ................................................................................................... 31 Completion of sheet for 'migrant' contact respondents ............................................ 33 Completion of sheet for non-respondents .........................................................................................33 Transit shifts at Heathrow ...........................................................................................................................34 Shift return sheet ......................................................................................................................... 37 Eligibility of passengers ................................................................................................................ 39 Airports ....................................................................................................................... 39 Sea routes................................................................................................................... 43 Eurostar....................................................................................................................... 44 3 Section 5 CADI Instructions ....................................................................................................................... 45 Starting off.................................................................................................................................... 45 Entering data into the CADI program........................................................................................... 47 CADI-ing the language questionnaires ......................................................................................... 53 Section 6 Improving IPS Response Rates................................................................................................... 55 What are response rates? ............................................................................................................ 55 Why are response rates important on the IPS? ........................................................................... 55 What factors are likely to influence IPS response rates?............................................................. 55 What measures can be taken by field staff to enhance response rates? .................................... 57 Section 7 Digital Pens - Team Leaders' guidance ...................................................................................... 59 What a TL needs to bring on shift ................................................................................................ 59 On arrival to site........................................................................................................................... 60 Starting the shift........................................................................................................................... 61 During the shift............................................................................................................................. 64 Closing the shift............................................................................................................................ 66 Quality control.............................................................................................................................. 67 TL duties .................................................................................................................................... 67 Handling queries........................................................................................................................... 68 About the pens............................................................................................................................. 68 About the phones......................................................................................................................... 69 TL checklist - C3 Handset.............................................................................................................. 72 Troubleshooting guide - C3 Handset + pens ................................................................................ 74 TL checklist - E55 Handset............................................................................................................ 76 Troubleshooting guide - E55 Handset + pens .............................................................................. 78 Section 8 Digital Pens - Interviewers' guidance......................................................................................... 81 How the pen process works ......................................................................................................... 81 About the pens............................................................................................................................