
28 May - 3 June 2013 | ComputerWeekly.com HOME NEWS INDIAN IT SERVICES COMPAniES MUST EVOLVE TO PROSPER BLACKBERRY TAKES MESSAGinG CROSS-PLATFORM EURAC MIXES ERP AND BI FOR MORE AGILE REPORtinG LOTUS F1 TEAM STAYS AHEAD With DATA ANALYtiCS EDitOr’S COMMEnt MoD gets agile OPiniON HOW AGILE DEVELOPMENT IS HELPING TO DELIVER COMPLEX MILITARY SOFTWARE IN THE BATTLEFIELD BUYER’S GUIDE TO MObiLE DEVICE MANAGEMEnt IT InnOVAtiON CHALLENGES in THE FinANCIAL SECTOR MOD USES AGILE FOR LIFESAVING COMBAT IT SYSTEM DOWntiME computerweekly.com 28 May- 3 June 2013 1 THE WEEK IN IT HOME Virtualisation software Innovation, research & development Citrix adds mobile functionality to push Start-up competition launches to NEWS into smartphones and tablets attract technology firms to London Mobility has been touted as the key The Million Pound Startup competition INDIAN IT SERVICES theme at this year’s Citrix Synergy confer- – a global competition COMPAniES MUST ence, with Citrix announcing a number of to bring high-growth access the latest EVOLVE TO PROSPER it news via rss feed products and updates to push its offerings technology companies onto tablets and smartphones. “I don’t to London’s Tech City BLACKBERRY TAKES have to spend a lot of time telling you – launched last week. The winner will MESSAGinG CROSS-PLATFORM how important this topic is,” said Mark receive £1m equity investment to build its Templeton, CEO of Citrix. company in London. EURAC MIXES ERP PC hardware Outsourcing AND BI FOR MORE AGILE REPORtinG Lenovo revenues increase Atos fights off HP and Capita to 15% amid PC market crash retain NS&I IT outsourcing contract PC manufacturer Lenovo has increased Treasury-backed National Savings and LOTUS F1 TEAM STAYS AHEAD With its sales as competitors suffer in the PC Investments (NS&I) has awarded Atos a DATA ANALYtiCS market slump. It reported worldwide sales seven-year IT outsourcing contract, with of $34bn in its fiscal year ending March plans to increase digital services to cut 2013, up 15% year-on-year with a 15.5% £400m costs. The services contract was EDitOr’S COMMEnt share of the PC market. It made a pre-tax originally awarded in 1999 to Siemens income of $801m. This equated to earn- IT Solutions and Services, which Atos ings of $635m, a rise of 34%. acquired in 2010. OPiniON Mobile networking Education & training BUYER’S GUIDE O2 questions CWU redundancy claims John Lewis launches technology TO MObiLE DEVICE MANAGEMEnt as union threatens industrial action apprenticeship training programme O2 has questioned a claim made by the John Lewis is to launch a technology Communication Workers Union (CWU) apprenticeship programme. Apprentices IT InnOVAtiON that there will be 600 redundancies as on the scheme will be based in John CHALLENGES in THE FinANCIAL SECTOR a result of O2’s customer services out- Lewis’s head office and will work with sourcing deal with Capita. The CWU had the retailer’s IT teams. The training reported that up to 600 O2 staff would programme will last for 18 months and MOD USES AGILE FOR LIFESAVING be made redundant while over 3,000 will is supported by training provider QA COMBAT IT SYSTEM transfer to Capita. Apprenticeships. n DOWntiME INSURANCE FIrms’ COMPUTER SERVICES SPENDING £14,000 General insurance £12,000 All UK organisations £10,000 £8,000 £6,000 £4,000 £2,000 Services spending per employee 1-9 10-49 50-99 100-999 1000+ Number of employees Source: Kew Associates computerweekly.com 28 May- 3 June 2013 2 THE WEEK IN IT HOME Government & public sector Government & public sector Government hands Whitehall service Government spends £260m on NEWS design manual for digital services e-prescribing to improve accuracy The government has released a design The government is to spend £260m on INDIAN IT SERVICES manual for CTOs redesigning Whitehall e-prescribing, as part of its plans to make COMPAniES MUST digital services, as contracts with existing the NHS paperless. The EVOLVE TO PROSPER system integrators begin to expire from funds will be used to access the latest it news via rss feed 2014. The Government Service Design increase the use of tech- BLACKBERRY TAKES Manual has mapped Whitehall technology nology to stop drugs MESSAGinG CROSS-PLATFORM into four areas: mission IT systems, digital being prescribed incorrectly in hospitals, public services, infrastructure and after 11 people died last year as a result of back-office functions. incorrect prescriptions. EURAC MIXES ERP AND BI FOR MORE AGILE REPORtinG E-commerce technology Cloud computing services Economic future depends on e-ID, Publisher Pearson integrates Google claims Security Identity Alliance Enterprise and Office 365 LOTUS F1 TEAM STAYS AHEAD With The digital economies of Europe could Publisher Pearson, which owns the DATA ANALYtiCS comprise 28% of their countries’ GDP by Financial Times, book publisher Penguin 2020, but that depends on electronic and Pearson Education, has introduced identities, according to the Secure Identity cloud-based collaboration using Google EDitOr’S COMMEnt Alliance (SIA). “Trust has to be estab- and Microsoft products. The cloud- lished, but that relies on how electronic based IT platform uses a charge-back identities are managed,” said Frederic system to provide desktop IT software OPiniON Trojani, chairman of the SIA. for 45,000 employees. BUYER’S GUIDE Server hardware Cloud computing services TO MObiLE DEVICE MANAGEMEnt Moonshot fails to lift HP’s server UCL turns to private cloud in a bid to business as revenues slump 12% solve its research data storage woes HP’s plans to use the low-powered University College London (UCL) is build- IT InnOVAtiON Moonshot servers to rekindle its ailing ing a storage infrastructure on the cloud CHALLENGES in THE FinANCIAL SECTOR commodity server business has yet to that will scale up to 100PB to overcome deliver meaningful benefits. In the com- storage problems around research data. pany’s second quarter financial results, The growing demand from its 3,000 MOD USES AGILE FOR LIFESAVING revenue in its commodity server business researchers for more storage infrastruc- COMBAT IT SYSTEM was 12% lower than the same period last ture, combined with moves towards year, while its Itanium business-critical increased collaboration, have triggered n DOWntiME systems revenue was down 37%. the organisation’s move to the cloud. FORMULA 1 TURNS TO DATA ANALYTICS The McLaren Group has turned to high speed data analytics as it seeks a competitive edge for its F1 business. Stuart Birrell, CIO of McLaren, said the racing team’s engineers are beginning to use SAP’s in-memory database HANA. “We are still in test mode, but seeking to give the engineers access to a wide range of data that it has taken time to get to before; that is, not quickly enough.” Read our interview with Lotus F1 CIO on page 11 computerweekly.com 28 May- 3 June 2013 3 ANALYSIS HOME NEWS Indian IT services firms hinkstock /T INDIAN IT SERVICES must evolve to prosper COMPAniES MUST EVOLVE TO PROSPER istockphoto BLACKBERRY TAKES MESSAGinG CROSS-PLATFORM EURAC MIXES ERP AND BI FOR MORE AGILE REPORtinG LOTUS F1 TEAM STAYS AHEAD With DATA ANALYtiCS Indian outsourcers face the challenge of EDitOr’S reshaping their businesses for continued growth COMMEnt in a maturing market. Karl Flinders reports OPiniON ndian IT services firms need to reshape rapidly. According to ISG, between 2005 and BUYER’S GUIDE their businesses if they are to continue 2008, Western suppliers’ revenues grew at a TO MObiLE DEVICE to grow at the rates experienced over 7% combined annual growth rate, compared MANAGEMEnt I the past decade, as traditional markets and with a rate of 32% for India-heritage provid- service offerings reach maturity. ers. But since the recession began in 2008, IT InnOVAtiON Research from ISG reveals that Indian IT annual revenue growth for Western firms CHALLENGES in THE FinANCIAL SECTOR service providers have increased their global has been 0.4% and Indian firms have experi- market share by 13% over the past 10 years, enced half the growth rate, at 16%. ISG said compared with a decline of 7% for their mul- this is the result of a maturing market. MOD USES AGILE FOR LIFESAVING tinational equivalents. Pai said things are changing, however, COMBAT IT SYSTEM But growth will slow for the Indian compa- and the India-based firms are reinventing nies unless they establish services that offer themselves. ”They are trying to cut the link DOWntiME non-linear growth, spread geographically between bodies and revenues,” he said. beyond their main markets in the US and UK, “India-heritage providers have been increas- win government contracts and develop core ing their market share in an overall static software and business process outsourc- market. Their growth is now slowing, since ing (BPO) aimed at specific vertical sec- they have begun to reach high levels of mar- tors, according to Sid Pai, president at ISG ket penetration, so the onus on them is to Is the Asia-Pacific. find ways to continue progressing by expand- honeymoon ing into solutions and industry-focused over for India’s Linear growth software products.” IT services Over the past decade, Indian suppliers have companies? differentiated by offering lower costs, made Non-linear growth possible by cheaper labour in India com- Pai said Indian outsourcers need to start The end of pared with the UK and US. Businesses have developing core software for particular indus- offshore grown in a linear manner, through a time tries rather than platforms that sit in the outsourcing? CIOs quietly and materials model, with extra staff being periphery of businesses. For example, they reshoring added at a fixed rate. could build core billing platforms for telcos or IT jobs This has helped the Indian suppliers grow core banking systems for finance firms.
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