INTERNATIONAL REVIEW Special Issue No.3 Part II. IMPORTANCE OF THE ORGANIZATION’S MANAGEMENT DEVELOPMENT FOR ITS CONTINUOUS GROWTH Round Table, 15. July 2017, Tehran Guest Editor: Zorana Nikitovic, Faculty of Business Economics and Entrepreneurship,Belgrade, Serbia INTERNATIONAL REVIEW Special Issue No.3, Part II IMPORTANCE OF THE ORGANIZATION’S MANAGEMENT DEVELOPMENT FOR ITS CONTINUOUS GROWTH ROUND TABLE July, 2017, Tehran, Iran Guest editor: Prof.Dr Zorana Nikitovic Faculty of Business Economics and Entrepreneurship,Belgrade, Serbia ISSN 2217-9739 Faculty of Business Economics and Entrepreneurship Special Issues (2017 No. 3, Part II) International Review 5 FOREWORD Special edition of the International Review Journal is made with the aim of pointing to the significance of continuous improvement of organizational management for the sake of its constant growth and progress in modern business conditions. The emphasis in the first part is on employment and education in modern business. Second part refers to different angles of handling organizational management in Iran, while the third part deals with the promotion of modern organizations’ management through case study analyses. In today’s conditions organizations are dealing with different challenges such as global competition, intense turbulence, high level of uncertainty and risk in business, quick technological improvement and high quality in meeting the customers’ needs. For these and many other reasons organizations are, in their businesses, constantly adjusting to new market conditions and directing their business operations and resources towards the enablement of a long-term survival on the market and the achievement of competitive advantage. We are hoping that papers within this special edition are going to encourage others to think about this topic and we would like to invite other authors to speak their minds about these and other challenges in modern business. Dr Zorana Nikitovic Belgrade, july, 2017. Faculty of Business Economics and Entrepreneurship Special Issues (2017 No. 3, Part II) International Review 7 CONTENTS I Employment and education in modern business ................................................................ 9 An Investigation into the Role of Change Management in the Process of Educational Supervision and Guidance ................................................................................................................... 11 Hoda Sadat Mohseni Maria Ghorbanian The Relationship between Personality-Job Fit and Organizational Commitment among Female Secondary Schools’ Principals in Tehran ........................................................................................... 19 Mansoureh Abdolmohammadi The relationship between self-esteem of employees with organizational development, Administration office of the Imam Khomeini Relief Committee (RA), Mazandaran Province ........ 32 Fatemeh Ahmadzadeh Vasati Kalaie Somayeh Ahmadzadeh Vasati Kalaie Investigating the Effect of Intellectual Capital on Sustainable Development of Sports Ecotourism ............................................................................................................................................ 44 Hakimeh Jafari Kheirabadi Mostafa Tayyebi Sani Characteristics of 21st Century Teachers ............................................................................................. 52 Mansoureh Abdolmohammadi The Study of Teachers' Needs Fulfillment Based on Maslow's Hierarchy of Needs and Its Relationship with Human Resource Productivity in Mahabad Department of Education ............... 59 Asrin Kheirkhah Farhad Nejad-Irani Studying the Impact of Social Capital on Organizational Commitment ............................................ 71 Ebrahim Rahimi Hojjat Ayasoufy Najibeh Abbasi Rostami Faranak Safari Shad II Different angles of handling management and organisational behavior in Iran ......... 79 Exploring the relationship between avoidant, compromise, accommodative, and competitive management styles and emploee morale in Fars Regional Water Organization using analytical hierarchy process (AHP) ...................................................................................................................... 81 Maryam Amiri Vahideh Rezaie The effect of operational audit on improvement of decision-making by directors in the listed enterprises in Tehran Security and Exchange Organization TSEO .................................................. 86 Ali Mozayan Sanaz Hadji Ahmad Reza Kasraei Mehrzad Minoei 8 Faculty of Business Economics and Entrepreneurship Special Issues (2017 No. 3, Part II) International Review (2017 No.3-4) Analysis the Priorities of Urban Management in the Mashhad Metropolis, Iran ........................... 100 Mohammad Eskandari Sani Mohammad Zare Investigating the Effects of Strategic Intelligence on Competency Management at the Organizational Level in Some Governmental Institutions in Tehran .............................................. 109 Shahrzad Kaveh The Assessment of the Organizational Behavior of Refah Bank Personnel in Terms of Customer Satisfaction ......................................................................................................................................... 129 Maliheh Ashrafi Zahra Ashrafi Sakineh Ashrafi Mehdi Sanei Examining New Product Development Strategies: A System Dynamics Approach ........................ 144 Hashem Moazzez Sogand Yekenejadian III Improving management of modern organizations – case study analyses ................. 157 Analysis of Relationship between Knowledge Management (KM) and Customer Relationship Management (CRM) (Case Study: Sepah Bank of Lorestan Province, Iran) .................................. 159 Maryam Kalhori Investigating the Relationship between Intellectual Capital and Organizational Learning with Job Creation of Employees (Case study: Municipalities of Sirjan) .................................................. 165 Asadollah Alirezaei Omid Mohammadnejad Amin Sedaghat Abbas Atapour The study of the effect of relationship-oriented leadership in achieving organizational evolution (Case Study: Branches of Melli Bank of Guilan) ............................................................................. 173 Seyyed Mohammad No’e Pasand Asil Hojat Nejati Rashtabadi A study of relationship between subsystems of human resources management and corporate entrepreneurship (Case study: Imam Khomeini Relief Committee, North Khorasan) .................... 178 Fatemeh Javan Eghbal Ehsan Sadeh Abass Ahrabi Asili Manijeh Barzegaran Mohammad Nasimi Mahdi Ghorban An Investigation of the Effect of Managerial Competencies on Organizational Efficiency (Case Study: East Azerbaijan Housing Bank) ............................................................................................. 183 Farshid Alimohammadi Investigating the Impact of Implementing Suggestion Systems on Promoting Employees’ Satisfaction in National Iranian Gas Company (Case Study: Gas Company of Yazd Province) .... 194 Abuzar Hakimpour Shahla Sohrabi Faculty of Business Economics and Entrepreneurship Special Issues (2017 No. 3, Part II) International Review 9 I Employment and education in modern business Faculty of Business Economics and Entrepreneurship Special Issues (2017 No. 3, Part II) International Review 11 AN INVESTIGATION INTO THE ROLE OF CHANGE MANAGEMENT IN THE PROCESS OF EDUCATIONAL SUPERVISION AND GUIDANCE Hoda Sadat Mohseni1 Maria Ghorbanian2 Abstract The purpose of the present study is to examine the role of change management in the process of educational supervision and guidance. As we know, the most important goal of educational guidance and supervision is to improve the educational situation. Therefore, change management plays a crucial role in achieving this goal. Change is one of the fundamental elements of change management, and its design, implementation and evaluation can be systematically achievable. The supervision and guidance in the educational system require a type of management style that can pursue the goal of improving the educational situation beyond the bureaucratic management in order to achieve a desirable situation in the teaching-learning process; accordingly, it seems that a kind of change in the managerial model of educational organizations can be the primary solution of some of the structural obstacles in achieving the goals of educational supervision and guidance. In this regard, the present study intends to determine the position of change management in its process by carefully examining the objectives of the educational supervision and guidance. In the effective change management model, the center of the intersection of the three elements of organization, process, and technology is where change management lies. Thus, based on this model, it can be said that change management in educational organizations is positioned at the point the three components of the process of educational supervision and guidance, educational technology and educational organization overlap. Key words: Educational supervision and guidance, Change management, Organizational change, Technology JEL: M00 1 Alzahra University, Faculty of Educational Sciences, Assistant Professor and Faculty member, Department of Educational Sciences 2 Alzahra University, Faculty of Educational Sciences, MA Student of Educational Management 12 Faculty of Business Economics and Entrepreneurship Special Issues (2017 No. 3, Part II) International Review (2017 No.3-4) Introduction During the different periods of