IBM Tivoli Agentless Monitoring for HP-UX Operating Systems Version 6.2.1 (Revised) User's Guide SC23-9763-01 IBM Tivoli Agentless Monitoring for HP-UX Operating Systems Version 6.2.1 (Revised) User's Guide SC23-9763-01 Note Before using this information and the product it supports, read the information in “Notices” on page 115. This edition applies to version 6.2.1 of IBM Tivoli Agentless Monitoring for HP-UX Operating Systems (product number 5724-C04) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright IBM Corporation 2008, 2013. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Tables ...............v Managed Systems Navigator item ......63 SNMP HP-UX Systems subnode ......63 Chapter 1. Overview of the agent ....1 IBM Tivoli Monitoring ...........1 Chapter 6. Take Action commands Functions of the monitoring agent .......1 reference..............67 New in this release ............1 Predefined Take Action commands ......67 Components of the IBM Tivoli Monitoring environment ..............1 Chapter 7. Policies reference .....69 Agent Management Services .........2 Predefined policies ............69 User interface options ...........3 Chapter 8. Troubleshooting ......71 Chapter 2. Requirements and agent Trace logging ..............72 installation and configuration .....5 Overview of log file management ......72 Requirements for the monitoring agent .....5 Principal trace log files .........73 Agent-specific installation and configuration....6 Examples: Using trace logs ........76 Configuration values ..........6 RAS trace parameters ..........77 Remote installation and configuration .....9 Dynamic modification of trace settings ....79 Setting trace parameters for the Tivoli Enterprise Chapter 3. Workspaces reference . 11 Console server ............82 Predefined workspaces ..........12 Problems and workarounds .........82 Workspace descriptions ..........12 Installation and configuration troubleshooting . 82 Agentless HP-UX OS Navigator item .....12 Remote deployment troubleshooting .....87 Managed Systems Navigator item ......13 Agent troubleshooting ..........87 SNMP HP-UX Systems subnode ......13 Workspace troubleshooting ........90 Situation troubleshooting .........94 Chapter 4. Attributes reference ....15 Take Action commands troubleshooting ....97 Support information ...........97 Attribute groups for the monitoring agent ....15 Informational, warning, and error messages Attributes in each attribute group .......16 overview ...............98 Disk attribute group ..........16 Message format ............98 HP Performance Object Status attribute group . 20 Agent messages ............99 Managed Systems attribute group ......25 Memory attribute group .........26 Network attribute group .........33 Appendix A. Event mapping .....103 Performance Object Status attribute group . 43 Processes attribute group .........48 Appendix B. Documentation library 111 Processor attribute group .........50 Prerequisite publications..........111 System attribute group .........52 Related publications ...........112 Thread Pool Status attribute group .....55 Other sources of documentation .......112 Disk capacity planning for historical data ....58 Notices ..............115 Chapter 5. Situations reference ....61 Trademarks ..............117 Predefined situations ...........61 Situation descriptions ...........62 Index ...............119 Agentless HP-UX OS Navigator item .....63 © Copyright IBM Corp. 2008, 2013 iii iv IBM Tivoli Agentless Monitoring for HP-UX Operating Systems User's Guide Tables 1. Capacity planning for historical data logged by 6. Remote deployment problems and solutions 87 the Agentless Monitor for HP-UX .....59 7. Agent problems and solutions ......88 2. Information to gather before contacting IBM 8. Workspace problems and solutions.....91 Software Support ..........71 9. Situation problems and solutions .....94 3. Trace log files for troubleshooting agents 73 10. Take Action commands problems and 4. Problems and solutions for installation and solutions .............97 configuration ............83 5. General problems and solutions for uninstallation ............85 © Copyright IBM Corp. 2008, 2013 v vi IBM Tivoli Agentless Monitoring for HP-UX Operating Systems User's Guide Chapter 1. Overview of the agent The IBM Tivoli Agentless Monitoring for HP-UX Operating Systems provides you with the capability to monitor HP-UX Operating Systems. IBM® Tivoli® Monitoring is the base software for the Agentless Monitor for HP-UX. The Agentless Monitor for HP-UX can identify and notify you of common problems with the application that it monitors. IBM Tivoli Monitoring IBM Tivoli Monitoring provides a way to monitor the availability and performance of all the systems in your enterprise from one or several designated workstations. It also provides useful historical data that you can use to track trends and to troubleshoot system problems. You can use IBM Tivoli Monitoring to achieve the following tasks: v Monitor for alerts on the systems that you are managing by using predefined situations or custom situations. v Establish your own performance thresholds. v Trace the causes leading to an alert. v Gather comprehensive data about system conditions. v Use policies to take actions, schedule work, and automate manual tasks. The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. You can use the consolidated view of your environment as seen in the Tivoli Enterprise Portal to monitor and resolve performance issues throughout the enterprise. See the IBM Tivoli Monitoring publications listed in “Prerequisite publications” on page 111 for complete information about IBM Tivoli Monitoring and the Tivoli Enterprise Portal. Functions of the monitoring agent The Agentless Monitor for HP-UX provides the following functions: Agentless Monitoring for HP-UX Operating Systems using SNMP New in this release For this revised version 6.2.1 of the Agentless Monitor for HP-UX documentation, the following changes have been made to the documentation since the original version 6.2.1. v Support for the self-describing agent capability has been noted. For more information, see “Requirements for the monitoring agent” on page 5 Components of the IBM Tivoli Monitoring environment After you install and set up the Agentless Monitor for HP-UX, you have an environment that contains the client, server, and monitoring agent implementation for Tivoli Monitoring. This Tivoli Monitoring environment contains the following components: Tivoli Enterprise Portal client The portal has a user interface based on Java™ for viewing and monitoring your enterprise. © Copyright IBM Corp. 2008, 2013 1 Tivoli Enterprise Portal Server The portal server is placed between the client and the Tivoli Enterprise Monitoring Server and enables retrieval, manipulation, and analysis of data from the monitoring agents. The Tivoli Enterprise Portal Server is the central repository for all user data. Tivoli Enterprise Monitoring Server The monitoring server acts as a collection and control point for alerts received from the monitoring agents, and collects their performance and availability data. The Tivoli Enterprise Monitoring Server is also a repository for historical data. Tivoli Enterprise Monitoring Agent, Agentless Monitor for HP-UX This monitoring agent collects data and distributes the data to the Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, Tivoli Enterprise Portal, Tivoli Data Warehouse, and Tivoli Integrated Portal. This agent can run on a separate system from the system where the HP-UX Operating Systems is running. Multiple copies of this agent can run on the same system. IBM Tivoli Netcool/OMNIbus Tivoli Netcool/OMNIbus is an optional component and the recommended event management component. The Netcool/OMNIbus software is a service level management (SLM) system that delivers real-time, centralized monitoring of complex networks and IT domain events. Event information is tracked in a high-performance, in-memory database and presented to specific users through individually configurable filters and views. The software includes automation functions that you can use to perform intelligent processing on managed events. You can use this software to forward events for Tivoli Monitoring situations to Tivoli Netcool/OMNIbus. IBM Tivoli Enterprise Console® The Tivoli Enterprise Console is an optional component that acts as a central collection point for events from various sources, including events from other Tivoli software applications, Tivoli partner applications, custom applications, network management platforms, and relational database systems. You can view these events through the Tivoli Enterprise Portal (by using the event viewer), and you can forward events from Tivoli Monitoring situations to the Tivoli Enterprise Console component. If you do not already use Tivoli Enterprise Console and need an event management component, you can choose to use IBM Tivoli Netcool/OMNIbus. IBM Tivoli Business Service Manager The Tivoli Business Service Manager component delivers real-time information to help you respond to alerts effectively based on business requirements. Optionally, you can use this component to meet service-level agreements (SLAs). Use the Tivoli Business Service Manager tools to help build a service model that you can integrate with Tivoli Netcool/OMNIbus alerts or optionally integrate with data from