EPIC4SJH Personal Computer/Laptop Technical Recommendations and Access Requirements This document reviews the minimum technical recommendations and access requirements for using personal computers/laptops to support the best virtual and independent Epic training and practice experience. You are asked to review these before beginning your training. Have question? Call the ServiceDesk: 844-922-7548. Technical Recommendations Epic training and practice should be completed on a computer or laptop. You should NOT use an iPad, iPhone or Chrome Book for training, or you will have challenges viewing Epic screens and online training. For best learning experience, please note the following minimum system recommendations for personal computers and laptops. Personal Web Brower Operating system Internet Other Equipment Computer or Connection Laptop Minimum screen Latest version of At least Windows 10 High speed For virtual training, a display size of 15” Chrome (preferred) (Window 7 may work, internet private phone is but some issues may DSL/Cable recommended over Audio capability Latest version of be encountered) (not dialup) computer Internet Explorer 11, microphone for best Microsoft Chromium MAC computer - Reliable sound quality Edge Catalina OS connection Comfortable headphones/ earbuds Access Requirements To complete training and practice in the Epic system remotely, you must have Multifactor Authentication (MFA) set up and Citrix Workspace must be installed on your personal computer. Please follow these steps in advance of training. Installing Citrix Setting up MFA • Installing Citrix on a Windows Computer/Laptop • Video: Setting up MFA vis Microsoft (Link also located on the EPIC4SJH SharePoint ad Provider Authenticator Phone App training sites) • Video: Setting up MFA via text message • • Installing Citrix on a MAC Computer/Laptop Video: Set up MFA via phone call (Link also located on the EPIC4SJH SharePoint ad Provider • Site: MFA set up site training sites) SJH is not responsible for changes to other applications/files on a personal computer that may occur with an upgrade. 1/23/21; Privette/Post/Eckard/Houser .