Page 1 of 2 Welcome / Bienvenido to the Web site of Arizona Attorney General Terry Goddard Keyword Search: Home Meet the AG Public Information Office Divisions Contact Us PROTECTING... CONSUMER WHAT'S NEW Consumers ID Theft Brochure Seniors (en español) Children Consumer Issues INFORMATIONAL GUIDES Civil Rights Predatory Lending Brochure Victims' Rights Consumer fraud, as defined by QUICK LINKS Arizona law, is any deception, false KEY TOPICS Employment statement, false pretense, false Arizona Cigarette Directory Opinions promise or misrepresentation made by Kids Page a seller or advertiser of merchandise. Helpful Hints/Tips Law In addition, concealment, suppression Enforcement or failure to disclose a material fact CLE Offerings may be consumer fraud if it is done Gasoline Outreach with the intent that others rely on Online Complaint Form Locations such concealment, suppression or Mail In Complaint Form nondisclosure. Merchandise may include any objects, wares, goods, Life Care Planning commodities, intangibles, real estate Prescription Drugs or services. Cybercrime The following is a brief overview of the Important Numbers Consumer Fraud Act. The Act is found Gambling and Raffle Registration Forms at A.R.S.§ 44-1521 through 44-1534. LifeSmarts The Attorney General's Office offers this information as a public service but Test Your Knowledge on Consumer Protection is prohibited by law from giving you Taxol®/Paclitaxel Consumer Settlement website legal advice. If you have questions regarding your particular case you might want to contact a private attorney. The Arizona Attorney General has the authority to bring actions alleging violations of the Consumer Fraud Act. Sometimes the enforcement authority is delegated to County Attorneys. A private citizen can also bring an action for a violation of the Consumer Fraud Act within one year from the date the claim arises. If you believe you have been the victim of consumer fraud, you should first contact the company in writing and specifically request the relief that you feel is appropriate. You may also file a complaint with the Arizona Attorney General's Office. There are a couple of different options for filing a complaint - you can: { file a complaint online Printed for Robin Silver <[email protected]> 12/14/04 Page 2 of 2 { print a complaint form from this web site, fill it out and mail it to us with photocopies of your supporting documents { contact us by phone or mail for information and/or a complaint form PHOENIX OFFICE OF THE ATTORNEY GENERAL Consumer Information and Complaints 1275 W. Washington Phoenix, Arizona 85007-2926 Telephone: (602) 542-5763 outside of the Phoenix Metro Area (800) 352-8431 or TUCSON OFFICE OF THE ATTORNEY GENERAL Consumer Information and Complaints 400 W. Congress South Building, Suite 315 Tucson, Arizona 85701-1367 Telephone: (520) 628-6504 or (800) 352-8431 Because this office receives thousands of complaints per year, not all of them can be fully investigated. However, you should receive a response to your complaint within 2-3 weeks. Many complaints result in Attorney General enforcement actions against companies or merchants. An enforcement action may sometimes result in civil penalties, attorney's fees and refunds to affected consumers. The complaint process, by law, is confidential, therefore this office cannot reveal complaints or investigations against a particular company or merchant. Disclaimer/Privacy Statement | Last Revision December 3, 2004 Our site uses Adobe Acrobat for some files. Please click the Get Acrobat Reader image if you do not have it. Printed for Robin Silver <[email protected]> 12/14/04.