Providing Educational Feedback Higher Education Services WHITE PAPER What is feedback? Feedback in educational contexts is information provided to a learner to reduce the gap between current performance and a desired goal (Sadler, 1989). The primary purpose of feedback is to help Why is feedback important in learners adjust their thinking and behaviors to online instruction? produce improved learning outcomes (Shute, Feedback is widely touted as one of the most 2008). This definition of feedback differentiates important elements for promoting successful it from other types of information that might student learning (Bransford, Brown, & Cocking, be provided to learners such as a summative 2000; Chickering & Gamson, 1987). Decades evaluations or praise. of research on the topic of feedback have Feedback is a critical component of an ideal supported this view and have found it to be one instructional cycle. Feedback is a consequence of the most effective methods for improving of teaching and a response to learner student achievement. In an extensive meta- performance. Typically feedback is provided by analysis of more than 100 factors influencing an external agent (e.g., teacher or peer) but can educational achievement, Hattie (2009) found also be self-generated in response to learner the effect of feedback great enough to place it in self-monitoring. Although feedback is generally the top 5 of all in-school influences studied. perceived as information provided to learners in order to improve their performance, an equally powerful function of feedback is to cue the Feedback is widely regarded by attention of instructors to errors or weaknesses researchers as crucial for improving in their teaching methods that might be not only knowledge acquisition but improved (Hattie, 2011). learner motivation and satisfaction. Instruction Feedback is widely regarded by researchers as crucial for improving not only knowledge acquisition but learner motivation and satisfaction (Espasa & Meneses, 2009; Narciss Instructional Learner Adaptation Performance & Huth, 2004). In addition, the development of self-regulatory learning skills depends on receiving adequate feedback during the learning process (D. L. Butler & Winne, 1995; Nicol & Macfarlane-Dick, 2006). In particular, feedback can be a major influence regarding students’ Learner Application Feedback goal orientations—a factor found to significantly influence student success and effort in school (Dweck & Leggett, 1988; Hoska, 1993). 2 | Providing Educational Feedback White Paper However, despite its overall positive effects, feedback while more skilled learners, often tackling feedback is characterized as a doubled-edged higher cognitive-level questions, can profit from sword and has been found to have negative effects delayed feedback that allows greater time for on learning outcomes in roughly a third of all processing (Clariana, Wagner, & Roher Murphy, research studies (Bangert-Drowns & Kulik, 1991; 2000; Shute, 2008). Low-achieving learners find Kluger & DeNisi, 1998). This variability in feedback greatest gains from directive feedback that is effects precludes any simple recommendation to scaffolded (i.e., given only enough information increase feedback as a way to improve learning. A to progress), while research has found that high- major focus of contemporary feedback research achieving learners are often best supported is investigating the factors that influence and by simple response verification and facilitative moderate the effectiveness of instructional information such as hints and cues (Shute, 2008; feedback. Wiliam, 2005). Learner beliefs about the learning process and What makes feedback effective? goal orientations have also been found to strongly Feedback effectiveness has been found to be influence learner receptiveness and perceptions mediated by a multitude of factors. Successful of received feedback (D. L. Butler & Winne, 1995). feedback interventions must take into Ideally feedback should encourage mindfulness consideration learner, instructional, and structural about learning through self-referencing of learner characteristics to avoid ineffective or even performance, an emphasis on the incremental detrimental effects to learner outcomes (Narciss nature of the learning process, and by stressing & Huth, 2004). Listed below are four factors that the positive relationship between effort and have been found to robustly influence feedback achievement (Hoska, 1993; Mory, 2004). Conversely, effectiveness as well as a brief discussion of some feedback emphasizing normative or comparative major findings related to each. measurement (e.g., grades or rankings) encourages an ego-involving focus and results in Learner characteristics reduced learner effort, self-efficacy, and overall The skill and prior knowledge of learners has been achievement—an effect that persists even when found to powerfully influence the effectiveness of provided in conjunction with more elaborative feedback interventions. Novice learners working feedback (R. Butler, 1987; Chan & Lam, 2008; on simple tasks benefit strongly from immediate Narciss & Huth, 2004). Learner Characteristics Instructional Context Effective Feedback Feedback Structure Feedback Level 3 | Providing Educational Feedback White Paper Feedback should provide forward-looking suggestions for improvement and be used to inform revised goal targets that are at, or just beyond, learners’ current abilities. Instructional context however, is likely to be confusing, misunderstood, Effective feedback must include next steps or simply ignored by learners (Hattie, 2011). for learners, indicating a clear path forward, Furthermore, positive learner response to rather than simply addressing past errors critical feedback, in the form of increased effort and performance (Nicol & Macfarlane-Dick, and persistence, has been found to depend on 2006; Wiliam, 2005). Feedback should provide learner commitment to academic goals, largely forward-looking suggestions for improvement determined by their perceived meaningfulness, and and be used to inform revised goal targets that an instructional climate that embraces failure and are at, or just beyond, learners’ current abilities error (Hattie & Yates, 2014; Kluger & DeNisi, 1996). (Hattie & Gan, 2011; Locke & Latham, 1990). Feedback structure Additionally, benefiting from feedback requires instructional opportunities for applying received Feedback should be designed to avoid cognitive feedback through practice efforts or the design overload and be as minimally complex as of assignments that build toward comprehensive necessary to convey needed corrective or course projects (Ambrose, Bridges, & DiPietro, elaboration information (Kulhavy, White, & Topp, 2010; Narciss & Huth, 2004). Too often feedback 1985; Sweller, Merrienboer, & Paas, 1998). The is provided only in conjunction with terminal amount of feedback information a learner receives summative assessments which deny learners the should be limited and focus on a few critical areas opportunity to improve their performance. of improvement while avoiding more tangential or trivial corrections that might divert learner Good feedback reduces learner uncertainty attention (Ambrose et al., 2010; Narciss & Huth, regarding current performance level and a desired 2004). In addition, feedback should be clear and goal (Bangert-Drowns & Kulik, 1991). Clear and specific in communicating the criteria by which a challenging academic goals, in conjunction with learner’s performance has succeeded or failed in frequent feedback, are crucial factors in sustaining order to avoid frustrating or confusing learners the levels of learner engagement and interest (Moreno, 2004). Evaluative information without required for high achievement (Black & Wiliam, clear links to relevant success criteria are likely 1998; Kluger & DeNisi, 1996; Locke & Latham, to lead to poor learner performance and self- 2002). Feedback provided in an instructional handicapping (Lipnevich & Smith, 2009; Thompson context characterized by unclear or trivial goals, & Richardson, 2001). 4 | Providing Educational Feedback White Paper Elaborative feedback, which provides how, when, specific tasks being taught. Process and regulative and why information in response to leaner feedback, however, is extremely valuable to performance, is generally superior to corrective more skilled learners working to develop deeper or answer-until-correct feedback (Bangert- understanding and broader meta-cognitive skills Drowns & Kulik, 1991; Shute, 2008). Verifying the that can apply across a field of study (Hattie & correctness of an answer or giving students the Yates, 2014). opportunity to select answers until identifying However, feedback directed at the self level, which the correct solution does not provide enough involves no substantial task-related information, information to address misunderstandings should be avoided. Providing learners praise or and can interfere with successful encoding of more tangible rewards has consistently been found knowledge (Mason & Bruning, 2001). It is also the to hinder achievement, intrinsic motivation, and case that positive feedback effects are mitigated learning outcomes (E. Deci, Koestner, & Ryan, 2001; if students are given the option to view answers Kessels, U., Warner, L.M., Holle, J., & Hannover, B., prior to submitting a response, for instance by 2008). Even including praise alongside substantive “peeking ahead” (Bangert-Drowns & Kulik, 1991). feedback, often as a way to mitigate