PENDRE SURGERY Clayton Road, Mold, Flintshire CH7 1SS Drs Cotton, Louw Poyner, Hlinomazova & Parry www.pendresurgery.co.uk INFORMATION FOR PATIENTS THE PRACTICE TEAM Welcome To Pendre Surgery THE PARTNERS THE DOCTORS PRACTISE TOGETHER AS A NON-LIMITED PARTNERSHIP. WE UNDERTAKE PRACTICE AREA TRAINING FOR UNDERGRADUATE MEDICAL STUDENTS AND WE MENTOR PHARMACISTS THE AREA SERVED BY THE PRACTICE INCLUDES MOLD, GWERNYMYNYDD, CADOLE, AND NURSE PRACTITIONERS. MAESHAFN, GWERNAFFIELD PANTYMWYN, CILCAIN, RHYDYMWYN, SYCHDYN, NERCWYS, BRYN Y BAAL, MYNYDD ISA FROM THE PREN HILL TO MOLD AND NORTHOP AS FAR AS Dr Stephen Cotton MSc MB ChB (Liverpool 1991) MRCGP DTM&H DCH DRCOG DS&RH THE A55 PENDRE SURGERY CONTACT NUMBER: (01352) 759163 Dr Gerry Louw MB ChB (University of Stellenbosch 1991) When telephoning for doctor and nurse appointments including triage and for visit requests press option 1. For general enquiries press option 2, for test results between 4.00 and 6.00pm Monday, Tuesday, Wednesday and Friday press option 3 and for private work e.g. insurance claims press Dr Emma Poyner MB ChB (Warwick 2005) MRCGP BSc (Hons) Biological Sciences option 4. Your call will be held in a queue and answered as soon as possible. Please note, requests for repeat prescriptions will not be taken over the telephone. Dr Veronika Hlinomazova MRCGP DRCOG DFSRH (Charles University, Prague 1998) NEW PATIENTS WISHING TO REGISTER WITH THE PRACTICE Please attend the reception desk with your medical card, if possible. You will require your NHS number if you have been registered previously with the NHS as well as your passport or other ID Dr Jon Parry MB BCH (Cardiff 1999) DRCOG MRCGP DMH and proof of address e.g. mortgage or rent agreement or a utility bill. Patients coming from abroad and wishing to register permanently for the first time will need to provide appropriate documentation eg work permit, passport, entry visa etc. You will be offered a new patient medical. You will be SALARIED GPS registered with the practice as a whole rather than with a specific GP but you can ask to see a specific GP and we will do our best to accommodate you although it may not always be possible. Dr Hannah Owen MB BCH MRCGP (Cardiff 2009) NON-SMOKING Dr Samantha Burton BSc MB BCh (Cardiff 2007) MRCGP WE OPERATE A NON-SMOKING POLICY ON THE PREMISES. PARKING/DISABLED ACCESS ADVANCED NURSE PRACTITIONERS THERE IS A CAR PARK IN FRONT OF THE BUILDING AND SUITABLE DISABLED ACCESS TO Paula Rawlinson RGN SCM BSc (Hons) Community Nursing Studies MSc Advanced Nurse THE FRONT OF THE BUILDING. Practitioner. Anne Morris RGN RHV BSc(Hons) community nursing studies MSc Advanced Nurse Practitioner. Joanne Whitby RGN Dip BSc (Hons) MSc Advanced Nursing Practice. SURGERY FRONT DOOR OPENING TIMES Our Advanced Nurse Practitioners can examine, diagnose and prescribe for many illnesses/ conditions that a GP would and it may often be more appropriate to see an Advanced Nurse Monday 8.30am - 6.00pm Practitioner than a GP, please ask a receptionist if unsure as she will signpost you to the correct Tuesday 8.30am - 6.00pm clinician. Wednesday 8.30am - 6.00pm PRACTICE NURSES Thursday 8.30am - 1.00pm 1.00pm - 6.00pm (limited service via side doors) Friday 8.30am - 6.00pm Sara Denman BSc (Hons) Nursing (Adult) Zoe Hughes BSc (Hons) Nursing (Adult) Mrs Jayne Bradbury Health Care Assistant APPOINTMENT TIMES Our practice nurses see patients for child immunisation, INR clinics, travel vaccination and advice, chronic disease management e.g. asthma, diabetes, diabetic foot checks, CHD and The earliest and latest appointment times vary from GP to GP, only some of the GPs start their COPD, contraception advice, coil checks, HRT, cervical smears, Zoladex/Prostap injections and surgeries before 9.00am. swabs. Our HCA sees patients for blood pressure checks, 24-hour blood pressure monitoring, Monday 8.30am - 12.45pm 3.00 - 5.40pm well woman, well man and new patient checks, spirometry, ECGs, weight management, flu and Tuesday 8.30am - 12.45pm 3.00 - 5.40pm pneumonia immunisation and B12 vaccinations. Wednesday 8.30am - 12.40pm 3.00 - 5.40pm PRACTICE STAFF Thursday 8.30am - 12.40pm 3.00 - 5.30pm Practice Manager Mrs Alison Davies Friday 8.30am - 12.45pm 3.00 - 5.40pm Assistant Practice Manager, Personnel Manager Mrs Petra Lavin The Duty Doctor’s appointments sometimes run after 6.00pm. For patients attending appointments Reception Manager Mrs Jilly Edge before 9.00am and after 6.00pm on Monday, Tuesday, Wednesday and Friday and appointments A support team of 15 including a medical secretary, contract analyst, reception supervisors and after 12 noon on a Thursday, reception is accessed via the side doors. receptionists. Click to: www.pendresurgery.co.uk for latest practice information For the latest information click to: www.pendresurgery.co.uk NHS DIRECT Patients can contact a triage nurse for advice at NHS Direct Wales on telephone number 0845 4647. This service is available 24 hours a day. Your Local www.nhsdirect.nhs.uk is the NHS Direct Wales website that provides information on health and Indepe ndent Optometrists health services across Wales and complements the NHS Direct Wales telephone service. CONSULTING YOUR DOCTOR & Contact Lens Specialists Surgeries - each GP has five pre-bookable appointments in the morning and four at the end of their evening surgery, these can be booked up to two weeks in advance; all other appointments Profes sional eye care and quality eyewear are “on the day”, either phone in as soon after 8.30am as possible or pop down to the surgery to Rayban Versace Lacoste make one of the on the day appointments. for all the family. Chloe Silhouette Bolle If you are unable to keep an appointment please inform us as soon as possible so that your appointment may be allocated to another patient. Patients who do not attend for three appointments We have a large range of designer and budget frames, Emporio Armani Ted Baker and who do not notify the practice, may be removed from the practice list. Patients can express a alo ng with a range of children’s spectacles, available preference of which doctor they wish to see. Whilst the practice will endeavour to comply it might with an NHS voucher. not always be possible and, if that is the case, an explanation will be offered. Book your appointment today, URGENT APPOINTMENTS Mol d: 01352 753560 – Earlcliffe, Earl Road The practice operates a nurse-run telephone triage service. If you have a problem that cannot Rut hin: 01824 704334 – 55 Well Street wait, then telephone the appointment receptionists. If no “on the day” appointments are left, the receptionist will take your details and ask the triage nurse to telephone you back. The nurse will discuss your problem and offer the most appropriate course of action. Please make your initial telephone call as soon as possible after 9.00am. It helps prioritising of the triage call if you can give a rough idea of the reason for your appointment. TELEPHONE ADVICE If you would like advice from the doctor or the practice nurse on a routine matter, please phone in A clear vision of quality eyecare the morning if possible and make a request to the receptionists if you wish to speak to a doctor For over 100 years our practice, which is now Smith Family Opticians, has been a or the nurse. reassuringly familiar sight in Mold, offering optometry services to generations of local COMMON AILMENTS people. For many ailments it is more appropriate to contact your local pharmacy as they now run The Smith family have owned the practice for 40 years. Optometrist Kevin and Dispensing a Common Ailment scheme whereby the pharmacist will consult you in private and can issue Optician Lorraine work in the practice, with parents John and Barbara still involved. you with a prescription which would be free. Common ailments include: acne, athlete’s foot, We are proud to be independent, taking time to get to know our patients, providing them acute backache, chicken pox under 14, cold sores, colic, conjunctivitis, constipation, dermatitis, diarrhoea, dry eyes, haemorrhoids, hayfever, headlice, indigestion and reflux, impetigo, mouth with an excellent level of service. You can expect an honest service where you can be sure ulcers, nappy rash, oral thrush, scabies, sore throat and tonsillitis, teething, threadworms, vaginal you will receive the right product for you. thrush, verruca. With longer appointment times we provide thorough eye examinations, which gives time to fully assess our patient’s eyes. HOME VISITS We are the only practice in Mold to offer 3D retinal scans, allowing us to pick up eye If you are unable to come to the surgery please phone before 10.30am. Your details will be passed to the doctors for discussion and someone will get back to you. This enables the doctors to plan conditions, such as macular degeneration and glaucoma, at an earlier stage. their visits. Home visits are for those who are housebound or are too ill to attend surgery. ADVERTISING FEATURE ADVERTISING We offer enhanced eye examinations free under the NHS. All of our experienced Optometrists are accredited, meaning we can quickly assess urgent eye problems and VISITING GUIDELINES manage the patient, easing the burden on the NHS. Patients can contact us directly or be HOME VISITS SHOULD BE RESERVED FOR THOSE WHO ARE TOO ILL TO ATTEND THE referred to us by other medical professionals. SURGERY. HOME VISITS ARE EXTREMELY TIME-CONSUMING. THE FORMER NORTH WALES We offer contact lenses to suit everyone, from disposable to complex lenses. HEALTH AUTHORITY HAS APPROVED THE FOLLOWING GUIDELINES FOR HOME VISITS AND We offer a large range of frames to suit every pocket from budget to designer and offer THE PRACTICE, BY AND LARGE, WILL FOLLOW THESE: free spectacles to children.