PATIENT SAFETY AND INFORMATION GUIDE BAPTIST HOSPITAL Should you need anything during your stay, call Ext. 7888. Don’t forget to ask . Questions often arise between visits by your doctors and nurses. Use this document to jot down those questions. Talk with your health care providers to remain informed about your condition and treatment. Ask them to explain anything you don’t fully understand. You are an important member of your health care team. about what is wrong with me (my diagnosis) or changes in my condition. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ about my treatment and care. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ about medical tests or results. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ about my medications. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ about what I need to do. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ about my discharge date and instructions. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ other questions for my care team. Questions Answers _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ TABLE OF CONTENTS Letter from the Senior Vice President .............................................4 Anticoagulation Drug Information ................................................. 17 Electrical ................................................................................................ 21 WELCOME TO BAPTIST HOSPITAL Preventing Falls ................................................................................... 21 Admitting ................................................................................................6 Infection Prevention ........................................................................... 21 Insurance and Photo Identification ..................................................6 Skin Care and Pressure Injuries ...................................................... 22 Physician Orders ...................................................................................6 Hospitalists .............................................................................................6 FOR YOUR VISITORS Pre-Surgical Center ..............................................................................6 Important Message for Visitors ...................................................... 24 Tips For Surgery/Preventing Adverse Events ...............................6 Intensive Care Visiting Hours .......................................................... 24 Rapid Response Team For Patients And Family Members ........7 Labor and Delivery Visiting Hours................................................. 24 Patient Bill of Rights .............................................................................8 Mother Baby Care Center Visiting Hours..................................... 24 Regulatory Agencies ............................................................................9 Overnight Guests ............................................................................... 24 Non Discrimination Notice .................................................................9 Guest Trays .......................................................................................... 25 Language And Interpreter Services ...............................................10 Baptist Bistro ...................................................................................... 25 Vending Machines .............................................................................. 25 ABOUT YOUR STAY Baptist Medical Towers Dining ....................................................... 25 Your Room ............................................................................................. 11 Hotels and Motels .............................................................................. 25 Personal Items ...................................................................................... 11 Automatic Teller Machine ................................................................ 25 Valuables ................................................................................................ 11 Gift Shop ............................................................................................... 25 Patient Meals ......................................................................................... 11 Patient and Guest Parking ............................................................... 25 Concierge Services ............................................................................. 12 Valet Parking ....................................................................................... 25 Telephone Service ............................................................................... 12 Security Escort .................................................................................... 26 Telephone Directory ........................................................................... 12 Taxi Service .......................................................................................... 26 Wifi .......................................................................................................... 12 Finding Your Way at Baptist Hospital .......................................... 26 Television Service ................................................................................ 12 Television Channel Listing ................................................................ 13 GOING HOME Nurse Bedside Shift Report ..............................................................14 Discharge Information ...................................................................... 26 For Your Comfort ................................................................................ 15 Billing ......................................................................................................27 Pastoral Services ................................................................................. 15 Towers Pharmacy ................................................................................27 Houses of Worship.............................................................................. 15 Bedside Pharmacy Delivery .............................................................27 Volunteers ............................................................................................. 15 Patient Experience............................................................................. 28 Environmental Services ..................................................................... 15 Need a Physician? .............................................................................. 28 Pain Management ............................................................................... 15 Membership Programs ..................................................................... 28 Safety and Security ............................................................................ 16 Patient Portal – Follow My Health ................................................. 28 Informed Consent ............................................................................... 16 Baptist Health Care Foundation Smoking Policy .................................................................................... 16 Thanking Caregivers and Friends ................................................... 31 Identification ........................................................................................ 16 Want to Say Thank You to your Nurse ......................................... 33 SPEAK UP – Share Your Concern.................................................... 17 Medications .......................................................................................... 17 19-0021/1219 Scott Raynes THANK YOU FOR CHOOSING Executive Vice President Baptist Health Care BAPTIST HOSPITAL Patients are at the center of everything we do. We want you to experience a comfortable