ANNUAL REPORT 2017 2018 ANNUAL REPORT 2017/2018 URSB CORPORATE PROFILE Uganda Registra�on Services Bureau (URSB) is a semi -autonomous body established by the URSB Act, Cap.210 to implement the relevant laws, provide registra�on services, collect and account for all the revenue provided for under the relevant laws. The Bureau is responsible for the following func�ons: Business Registra�on which includes registra�on of companies, business names, partnerships, legal documents, debentures and cha�els securi�es Intellectual Property Rights Registra�on which includes Industrial Designs, Geographical indica�ons, Patents, U�lity models, Tradi�onal knowledge and cultural expressions Trademarks and Service marks, Copyright, Neighbouring rights Civil Registra�on which includes registra�on of marriages (Civil, Church, Muslim, Hindu and Customary), Registra�on of Muslim divorces, licensing of churches to celebrate marriages and issuance of single status le�ers Handling of Insolvency ma�ers which includes corporate rescue and winding up of companies VISION MISSION Centre of Excellence for To provide accessible, reliable Reliable Registra�on and innova�ve registra�on Services services for a formalized economy Professionalism Accountablity Integrity CORE VALUES Customer centric Teamwork Excellence i URSB ANNUAL REPORT 2017 - 2018 CORPORATE GOVERNANCE STATEMENT “Corporate governance is concerned with holding the balance between economic and social goals and between individual and communal goals. The governance framework is there to encourage the efficient use of resources and equally to require accountability for the stewardship of those resources. The aim is to align as nearly as possible the interests of individuals, (organiza�on) and society.” (Sir Adrian Cadbury, UK, Commission Report: Corporate Governance 1992) Board of Directors Registrar General The Board of Directors (Board) is the principal The Registrar General is the Chief Execu�ve Officer governing body of Uganda Registra�on Services appointed by the Minister of Jus�ce and Bureau (URSB) and is appointed by the Minister of Cons�tu�onal Affairs and is a member of the Board. Jus�ce and Cons�tu�onal Affairs. He is responsible for the management of URSB in The Board comprises of nine members and is accordance with approved strategy, policies, responsible for the overall governance of URSB. The performance contract and delegated authority Board has delegated some of its powers, du�es and framework. The Registrar General is responsible for responsibili�es to its Commi�ees; Finance, Audit and ensuring that the Board is provided with the relevant Human Resource, for efficiency and effec�veness. strategic op�ons, policy and financial ma�ers on The Board receives reports from these Commi�ees which to deliberate, and with the necessary at its quarterly mee�ngs. administra�ve support to enable the Board to work The Board discusses strategy ma�ers, governance effec�vely. and management reports, at its mee�ngs and these Senior execu�ves including the Registrar General, include strategic risks, strategic projects and Deputy Registrar General Registries, Deputy Registrar evalua�on and monitoring of the opera�onaliza�on General Finance and Administra�on and the Board of the strategy. Secretary have formal job descrip�ons. The management of opera�ons, the implementa�on of strategy and policy ini�a�ves are the responsibility Board Secretary of the Registrar General and management. The All Board members have access to the Board Board may invite management to a�end Board or Secretary who is appointed by the Board. The Board commi�ee mee�ngs at its discre�on. Secretary is accountable to the Board, through the Chair, on governance ma�ers. Board Training The Board members had one retreat and undertook the following trainings in the last Financial Year: Corporate Governance Leading a successful organiza�on Team building, team work, workplace poli�cs, ethics Collabora�ve leadership vs. transforma�ve leadership in implemen�ng public service reforms and na�onal vision; Best prac�ces in public sector delivery and rebuilding ci�zen trust Cu�ng edge leadership skills Managing Innova�on and Reform at the work place The Board of Directors approved the Strategic Development Plan II and it was officially launched on 16 March 2018. Risk Management The Board approved the Risk Management Policy to guide Management in risk iden�fica�on, assessment and mi�ga�on. 2017 - 2018 URSB ANNUAL REPORT ii BOARD MEMBERS Amb.Francis K.Butagira Bemanya Twebaze Ben Anyama Board Chairman Registrar General Board Member Abdul Kasule Christine Kaahwa Fred Opolot Board Member Board Member Board Member Swizin Mugyema Emmanuel Dombo Moses Zziwa Board Member Board Member Board Member iii URSB ANNUAL REPORT 2017 - 2018 TOP MANAGEMENT Bemanya Twebaze Registrar General Alfred Mugisha Jane Okot P’ Bitek Langoya Caroline T. Egesa Deputy RG Finance & Administra�on Deputy RG Registries Board Secretary Alex Anganya Arthur Kwesiga Francis Kaggwa Fiona Bayiga Director Internal Audit Director ICT Director Finance & Administra�on Director Business Registra�on Dir Mercy K. Kainobwisho Vincent Katutsi Ntale Mustapher Paul Magera Director Intellectual Property Director Civil Registra�on Manager Liquida�on Manager Procurement Provia Nangobi Senior Public Rela�ons Officer 2017 - 2018 URSB ANNUAL REPORT iv i URSB Corporate Profile ii Corporate Governance Statement iii Board Members iv Top Management 01 Chairman’s Statement 02 Foreword 03 List Of Acronyms 04 Introductions 04 Strategic Objectives 1. Strengthen Institutional Capacity 04 of URSB to Deliver on its Mandate 04 1.1 Review Legal and Policy framework 1.2 Strengthen Financial Management 05 system 1.3 Develop Human Rights Observance 05 Policy 1.4 Develop Board and Sta Capacity 06 CONTENT Development Strategy 07 1.5 Operationalize URSB Structure 07 1.6 Strengthen the Audit Function 07 1.7 Strengthen Enforcement and Compliance 09 2. Improve Access to Registration Services 09 2.1 Automation of Registration Services 2.2 Strengthened existing and rolled out 10 new service centers 10 2.3 Strengthening existing relationships and creating new Partnerships 11 2.4 Roll out of Technology and Innovation Support Centers (TISCs) to National Agricultural Research Organization (NARO) Centers CONTENT 12 2.6 Empowerment of Women and Youth 13 2.7 Strengthen Corporate Rescue Framework 2.8 Establishment and Operationalize new 14 Registers 14 3. Enhance public and stakeholder awareness 14 3.1 Public and Media Campaigns 3.2 Developed a client-based feedback 18 mechanism 3.3 Strengthening the Corporate Social 19 Responsibility function 21 4. Strengthen research and advisory function 21 4.1 Conducting regular surveys 21 4.2 Strengthen M&E System 5. Financial Report for the FY Ended 22 June 30 2018 2017 - 2018 URSB ANNUAL REPORT Page 01 CHAIRMAN’S STATEMENT I am pleased to present to you the Annual Report for services provisioned online by 2020. Worldwide, ICT Uganda Registra�on Services Bureau (URSB) for the systems have been used to benefit from Financial Year 2017/18, where we reflect on the improvements such as reducing costs, increasing milestones and successes that the Bureau registered efficiency, improving decision-making and increasing in the repor�ng period. compe��veness. URSB will con�nue enhancing its ICT systems for improved service delivery. During the repor�ng period, the Board of Directors con�nued to play its oversight role over the Bureau’s On behalf of the Board of Directors, I wish to thank ac�vi�es as she carried out the mandate assigned to the Honorable Minister of Jus�ce and Cons�tu�onal her under the Uganda Registra�on Services Bureau Affairs for the never ending support rendered to the Act and other relevant legisla�on, with the aim of Bureau, all the Management and Staff of the Bureau ensuring that service delivery was effec�ve, efficient for their un�ring hard work and all our Stakeholders and in line with the Bureau’s Strategic Development be they clients or partners for their unrelen�ng Plan II. The total NTR collec�on for the FY 2017/18 support. was Ug. Shs. 39,269,857,690/= compared to Shs. 32,547,303,875/= for the previous FY 2016/17, represen�ng 20.65% growth. Ambassador Francis K. Butagira An evalua�on of Strategic Investment Plan I (SIP I) BOARD CHAIRMAN performance indicated considerable success that provided the pla�orm for formula�on of SDP II, that spans the period: 2017/18 - 2019/20. The SDP II sets out the path for URSB to become a significant contributor to Uganda’s compe��veness both regionally and globally, through providing registra�on services, crea�ng synergies with other Government departments and agencies, enhancing the integrity of the informa�on in the registry, improving opera�onal efficiencies and increasing Non Tax Revenue (NTR). As we move into FY 2018/19, the Bureau will be embarking on implementa�on of SDP II which will guide the planned enhanced performance it is looking forward to in the next three years. The Bureau has established ICT systems and all back- office registra�on services are automated and some services are online. The strategy is to have all 01 URSB ANNUAL REPORT 2017 - 2018 FOREWORD The Financial Year, FY 2017/2018, is “All Digital, All Online” by 2020. across various member countries so which marked the first year in the URSB is currently developing an that they are able to collect implementa�on of the Strategic on-line system for filing of annual remunera�on in all those countries in Development Plan 11 (SDP 11), ended returns and marriage returns. This the same way they do here in Uganda. successfully with a total collec�on of will further reduce the �me spent on Non Tax Revenue (NTR) of Ushs 39.2 accessing registra�on services and The ground breaking for the billion against the target from the also enable improvement in doing of construc�on of the Uganda Business Ministry of Finance, Planning & business in Uganda.