2012 Annual Report A Different Kind of Hospice Contents Message from the Executive Director and Chair of the Board of Directors ............................................................... 3 A Different Kind of Hospice ............................................................................ 4 The Hospice Caring Mission, Vision, Values ................................................ 5 Patient and Family Caregiver Program, A Legacy of Caring ..................... 6 Adult Bereavement Program: Healing Broken Hearts ............................... 7 Children’s Bereavement Program: In the Schools, at the Cottage, and at Camp Caring ................................... 8 Administrative and Event Volunteers ............................................................ 10 Volunteer Training for Caregivers and Facilitators ..................................... 11 Thank You to Our Volunteers ......................................................................... 12 Numbers to Know ............................................................................................. 15 Financial Information ....................................................................................... 16 Indoor Mural Garden ........................................................................................ 18 Hospice Caring Events ...................................................................................... 19 Board of Directors, Staff, and Trustees .......................................................... 26 A Different Our Valued Donors ........................................................................................... 27 Kind of Hospice Grateful Acknowledgements ........................................................................... 36 518 South Frederick Avenue, Gaithersburg, MD 20877-2325 301-869-HOPE (4673) www.HospiceCaring.org • [email protected] 2 Message from the Executive Director and Chair of the Board of Directors Dear Friends, Two thousand and twelve was a phenomenal year for implementation of new goals and ongoing success for the mission of Hospice Caring. The compassionate generosity and support we continue to receive from our amazing corps of everyday angels—our volunteers—and the community we serve fuel our progress. You, our donors, are partners in our commitment to excellence and we are grateful for your shared belief in our core values. This Annual Report is a tribute to the hallmarks Tof what makes Hospice Caring A Different Kind of Hospice. We are the only non-medical, volunteer-driven hospice in Montgomery County. It is our privilege to share the journey of our patients, their families, and the adults and children we serve who are grieving the death of a loved one. Our program services continue to evolve to meet the needs of those we assist. Your 2012 funding enabled us to purchase caregiver resources as part of our Alzheimers-Dementia Initiative, provide informative seminars for our caregivers and facilitators, and try new media avenues to broaden our community outreach. The Hospice Caring Cottage is a safe haven for tears and laughter. Courage and hope fill every corner of this building as we welcome support The Hospice Caring Cottage is located in Gaithersburg, Maryland. groups and the community. Thank you for believing in the power of Hospice Caring’s mission. Jeannette Mendonca Jeanne Parker Executive Director Chair, Board of Directors GreatNonprofits rated Hospice Caring as a 2012 Top-Rated Children and Families Nonprofit. 3 A Different Kind of Hospice By Penny Gladhill, co-founder of Hospice Caring Being associated with and watching the magic happen to Hospice Caring for 23 years has shown that people, given permission to use their unique gifts, can develop an organization that goes beyond anyone’s expectations. All that was expected of us when we started was to provide trained, compassionate volunteers to share someone’s end of life journey and to provide one bereavement group. By trusting, cherishing, and believing in those volunteers we found that the ideas and resources they provided was unlimited. BWe extended our caregiving support to those whose prognosis was poor, but would never give up treatment. Young mothers and young fathers would try any protocol and also needed transportation to treatment, child care, errands, but most of all a presence that could be counted on. Our gift to the patients and their families was to really do it their way and to be their advocate no matter what. It was the volunteers who worked to bring the Good Grief Clubs into our school system. It was one volunteer whose passion was to have an overnight camp for grieving children. She spent a summer going to bereavement camps for children, came back and told us what worked and then went out and raised the money the first year. Eleven years later the enchantment of Camp Caring has never lessened. It was the volunteers who made it possible for us to provide unique adult bereavement programs: Healing Hearts for those spouses under 50 years of age, our suicide survivors group, a motherless daughter’s group, and many others. Hospice Caring believes that the real gift of a hospice within our community is that there are committed and compassionate people who know that sharing the end of life journey or sharing the bereavement of those who come to us is the gift. To watch a volunteer take their first step as a caregiver or bereavement facilitator is to watch the development of that person in ways they never could have imagined. It is their uniqueness that makes Hospice Caring the special, growing, changing, and developing organization that has sustained itself for 23 years. One of nine Washington D.C. metropolitan area nonprofits profiled, Hospice Caring was recognized as part of the Volunteer Engagement Stars Report compiled by Volunteer Frontier and The Center for NonProfit Penny Gladhill (pictured), and other Hospice Caring staff and Advancement. volunteers, participated in community events throughout 2012 that increased awareness of programs and services available to the Montgomery County community. 4 The Hospice Caring Mission, Vision, Values The Hospice Caring Mission To provide caring, compassionate, practical, and high-quality, non-medical support services, without charge, to every Montgomery County adult or child who is facing a life- threatening illness or is grieving the death of a family member or loved one. TThe Hospice Caring Vision Statement Hospice Caring community outreach is provided by a network of trained and screened volunteers and staff who respond to the needs of families facing a terminal illness or grieving the death of a family member or loved one. Hospice Caring services are provided to all patients and family members, without charge. Hospice Caring strives to develop and maintain a viable, transparent, and responsible non-profit, volunteer-driven organization funded solely by fundrasing events, donations, and grants from our caring partners. Hospice Caring’s Core Values Hope Honor Selflessness Kindness Strength Acceptance Compassion Gentleness Fortitude Respect Empathy Friendship Love Belief In Others Advocacy Hospice Caring is shaped around its core values. We carry these values throughout all of our programs and services. Bricks and pavers in honor and in memory of loved ones on the pathway leading to the gazebo in the Hospice Caring Garden. These lasting tribues raise funds to support Hospice Caring’s programs, provided without charge. Hospice Caring received a thank-you certificate in September from the United Way of the National Capital Area. It read: “In appreciation of your valued commitment and service to our community.” 5 “Being an only child with one remaining parent, I did not know where to turn when my mother was diagnosed with terminal cancer. A friend referred me to Hospice Caring.” —Patient and Family Program member Patient and Family Caregiving Program: A Legacy of Caring At Hospice Caring we celebrate life. Yes, we are a hospice organization, but hospice care is a special type of end of life care focused on living, not dying. We honor and celebrate patients in their final days, providing the best possible quality of life, allowing patients and their loved ones to live fully with compassion and dignity. Patients and families tell us, time and again, that our care restores hope in Atheir lives, enabling them to achieve their end of life goals and wishes. Hospice care is a gift you give to yourself, easing your mind, and providing support and resources that help navigate the way. With more than 23 years of experience as your local community hospice, we recognize that each patient and family is unique. Respect In 2012, Alzheimer’s-Dementia Initiative was is paramount. We listen, we work together with you to understand launched for our caregiver volunteers to provide your needs, and we become your advocate. Volunteers are available specialized resources for their use during visits with to listen, provide insight and guidance; discuss end of life goals, lend Hospice Caring patients and families. a hand with day-to-day tasks such as shopping, babysitting, and carpooling, engage in special interests and hobbies, provide emotional and social support, and help family members manage the practical details and challenges of caring for a dying loved one. Whatever is needed, we are committed to providing the highest quality care, expressly tailored to meet the individual needs of each patient and family member. • Maria drives Rose to treatment, but she also takes Rose to