The theory of the he image of a burning platform sound amplification products (PSAPs) rite of passage is a popular business term are re-defining what a hearing loss T for crises that force change. means. Clients are becoming consum- may offer hearing Wisdom suggests the better strategy ers. If professionals spend less time care managers may be earlier identification of the focusing on technology, they may be need for transformation and “step- able to focus more on counseling ser- inspiration for ping boldly into the future.” Such is vices and on better understanding the an alternative the opportunity that faces modern client’s hearing loss. And this might hearing care. turn out to be good news for both approach to Future technological break- clients and clinicians. conceptualizing the throughs may change the fitting Of course, understanding the patient journey. process as we know it. Already, new client’s needs, supportive counsel- self-adjusting technology and personal ing, caring guidance, and trust have 30 AUDIOLOGY TODAY Mar/Apr 2015 Vol 27 No 2 RITE of PASSAGEAn Alternative Approach to Rehabilitation BY HANS HENRIK PHILIPSEN always been part of the hearing-care reasons for why we do what we do. Rite of Passage equation. But the importance and The sciences of anthropology and The notion of the rite of passage added value of being able to assist ethnography offer insightful perspec- originally described by ethnography the client all the way on the journey tives on understanding our roles as has lately been reintroduced as a very through the rough patches of living both individuals and as professionals. useful concept to empower people by with hearing loss has not always The theory of the rite of passage may counseling them successfully through received the attention it should. Do offer inspiration that enables hear- difficult stages of life, such as soldiers’ recent advances in hearing tech- ing-care managers to conceptualize redeployment to combat, treatment nology create new opportunities for an alternate approach to their role in of cancer patients, social rehabilita- hearing-care professionals to take on the patient journey of hearing loss, tion of disabled people, and insight a more proactive role? especially as it relates to the rehabili- into consumer behavior (Willett and At times like these, it makes good tation process back into “normal” life. Deegan, 2001; Irwin, 2008; Waller sense to look at our practice and our and Sibbett, 2008; Sieck, 2013). The Vol 27 No 2 Mar/Apr 2015 AUDIOLOGY TODAY 31 Rite of Passage: An Alternative Approach to Rehabilitation number one insight to take away from the research and We do not, however, travel this journey alone. We are innovative methods mentioned above is that a successful advised by “the knowledgeable elders.” These indispens- journey owes its accomplishment to qualified, trust- able mentors, senseis, Obi-Wan Kenobis, or Gandalfs have worthy, and wise guidance. A successfully performed always helped us along, coached us during the detach- rite of passage brings order to the chaotic and confusing ment, the liminal (transitional) phase, and back to into phases in life, for those involved and also for the sur- “normal” society again. rounding society. It helps us understand, accept, and adapt to the necessary transition that we all are faced with in The Phases different phases of our lives. It has long been established that people with hearing The rite of passage is one of the oldest and most funda- loss go through different phases or stages of change. This mental cultural and social practices we still are engaged journey includes elements of awareness, preparation, help in; we have just forgotten it. Sometimes we forget why seeking, decision taking, and rehabilitation (McKellin, 1995). we do what we do. The meaning of practices might also The common characteristic of rites of passage is their change over time. I believe the time is right for hear- tripartite structure. First, there is the separation or detach- ing-care managers to be inspired by the rite of passage. ment, then a liminal phase, and finally a reintegration. We have at all times used rituals to guide us through The anthropological literature is rich with accounts the most significant changes in our lives. Classic exam- of rites of separation. Some anthropologists describe the ples would be transitions from childhood to adulthood, process as a separation from former status and identity, marriage, death, and the journey from apprentice to mas- leaving family and friends behind (Turner, 1967). In Papua, ter, all of which are filled with rituals. New Guinea, this is a period where the teenagers leave Rites of passage are one way as individuals and as a their homes to enter the taboo restricted huts to share society, to cope with the events in our lives that irrevo- the storytelling and secret rituals that will prepare them cably change us. These milestones on our journeys are for adulthood (Brumbaugh, 1980). The liminal phase often known to us because they are shared and, at the same becomes a period where time and space is disrupted. On time, unknown to us since the experiences are individual. the other hand, it is also a time where deep learning can We are not sure what will happen to us in the process, occur and in which shared experience contributes to the and it might even be frightening. creation of a new social identity. The rites of passage give us an opportunity to acquire For people experiencing hearing loss, the first phase and share the experiences of going through the same is a feeling of detachment from participating in “normal” passages in life as others do. When we “return” to our social interaction with family members, at work, or per- “everyday lives” again, we do so with a new knowledge that haps with health professionals. People with hearing loss changes both the way others look at us and how we look at find their status questioned by others. They are no longer ourselves. We have become different people. Nobody can as “they used to be.” Their role as an equal conversation make the journey or passage without some form of guid- partner is compromised. One is not capable of prompt ance, and the guidance in itself is an essential part of the responses in smooth conversational exchanges. An “glue” that makes a society meaningful to its members. increasing detachment from “normal” social activity (how it was before) is a very common form of client feedback. A sense of belonging to “another world” is well documented. A successful When the hearing loss gets worse, the second phase, journey known as “the liminal phase,” begins. In ethnographic literature, and in cancer and disability studies, this owes its phase refers to a limited period when people are between accomplishment statuses and ambiguous with respect to their social to qualified, identity. Admitted to a hospital, you are no longer Mr. Smith the carpenter, or Ms. Bernstein the professor. You t r u s t w or t h y, are “a patient” undergoing a treatment. The normal social and wise structure is in abeyance and hierarchical relationships are flattened and sometimes reversed. guidance. For people with hearing loss, the liminal phase is often painful. In interviews with people with hearing loss, I have been told that, “you still feel that you are yourself, 32 AUDIOLOGY TODAY Mar/Apr 2015 Vol 27 No 2 resound.com AUDIOLOGY CONNECTIVITY DESIGN APPS The world’s frst full family of smart hearing aids Give your patients the opportunity to experience A vivid sense of where sounds are coming from the new benchmark in smart hearing. with new Spatial Sense™, effortless speech understanding with new Binaural Directionality™ Featuring top-rated sound quality, a full line-up II, and the ability to stream sounds directly from of new RIE, BTE and custom designs, wireless iPhone, iPad, or iPod touch are just the beginning. connectivity, and innovative apps, ReSound LiNX2 brings your patients a personalized hearing Experience ReSound LiNX2 today at experience like never before. resound.com/linx2 NEW FULL FAMILY OF HEARING AID DESIGNS (SHOWN IN ACTUAL SIZE) Rite of Passage: An Alternative Approach to Rehabilitation but you cannot be yourself, because people see you as that determined social behavior where unwritten rules leave other person with a hearing loss” (Ida Institute, 2010). only a narrow margin. To get through these obstacles, we Some degree of depression often occurs in this stage. need guidance from the knowledgeable, wise Gandalfs, There is a sense of withdrawal from society without Dumbledores, and dedicated hearing-care managers. knowing if it is the hearing loss or perhaps dementia. To get through the reintegration process, one cannot Interactions with other people often become less frequent, just read about the process in a book or on an appealing as one avoids unnecessary social contact. The lack of Web site. One will always need contact with another person hearing makes the person with hearing loss cross cultur- for the process to work and give meaning. This happens ally defined norms of good behavior, such as interrupting through dialogue and negotiation. We might be experts in conversations, avoiding small talk, looking unengaged our own lives, but we seldom live those lives in isolation. and uninterested, and looking “stupid or slow.” This can create “social pain” and isolates the person with hearing Inspiration for the Future Hearing- loss even more (MacDonald and Jensen-Cambell, 2011). Care Manager The third phase of the rite of passage is the “rite of As a hearing-care manager, you belong to the “elders reintegration” or “rite of rehabilitation,” during which in the village,” the experienced mentors that guide and the individual returns to society with a new status.