Current Accounts Switching to us Switching your account The Current Account Switch Service makes switching your bank account easy. The Current Account Switch Guarantee means that we will: Take care of closing your old account for you. Transfer your balance from your old to your new account. Move any payments coming in, or going out of your old account to your new one. Switch to the new account on a date of your choice. Take ownership of your switch and getting this right. If you would like to switch a joint bank account, both customers need to allow us to do this. To find out more visit bankofscotland.co.uk/switch If your old account includes an overdraft you can switch this using the Current Account Switch Service. Speak to us before starting your switch, we will be able to advise if you’re eligible for an overdraft, depending on our lending criteria and your credit status. How the switch happens The switch begins. We request payment details from Days your old bank, once received your switch can start. Until 1-2 the switch date you can still use your existing account in the normal way. We set up your new account and move the payment Days arrangements across. For example direct debits and 3-5 your salary. We contact your old bank to transfer over your balance. Day If you have a debit balance on your old account you 6 need to make sure you have sufficient funds available on your new account to pay the balance off. Day Your switch is complete. Your balance is transferred and 7 your old bank account is closed. If you’re switching to us you’ll need to: Provide details of your old bank sort code, account number and debit card (if applicable). Agree your switch date, it could be as soon as 7 working days from now or up to 30 if you’re not ready to switch just yet. Tell us your mobile phone number so we can text you updates on your switch. If you’re in the process of switching to us and want to get in touch call us on 0345 602 5293. Monday to Friday 8am–8pm and Saturday 8am–4pm. 3 The Current Account Switch Guarantee The Current Account Switch Guarantee ensures your current account will switch on a day of your choice, your payments will be automatically transferred and redirected to your new account,Post and switch in the unlikely event anything goes wrong with your switch, we will refund anyYour interest payments (paid or lost)will beand automatically charges (incurred transferred on your old and or new redirected current accounts) to your as a resultnew of thisaccount. failure as soon as it is brought to our attention. Current Account Switch Guarantee We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee. • The service is free to use and you can choose and agree your switch date with us. • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary). • If you have money in your old account, we will transfer it to your new account on your switch date. • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details. • If there are any issues in making the switch, we will contact you before your switch date. • If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure. The Current Account Switch Guarantee ensures your current account will switch on a day of your choice, and in the unlikely event anything goes wrong with your switch, we will refund7 any interest (paid or lost) and charges (incurred on your old or new current accounts) as a result of this failure as soon as it is brought to our attention. E02354462_M59574_0818.indd 7 25/07/2018 11:01 4 Current Account Closure Instruction When you agreed to switch to us, you provided • decide to close my New Account; or your consent to close your ‘Old Account’. The • change my mind about the switch. account closure instruction is detailed below. 4. By closing my Old Account I am In this Agreement: withdrawing my authority for any regular • Your “New Account” is the account held payment mandates on my Old Account with us that you are switching to. (as I am transferring this authority to my New Account). • Your “Old Account” is the account that you are switching from at your Old Bank. 5. If I make any changes to the regular payment mandates on my Old Account or • Your “Old Bank” is the bank, building society set up any new payment beneficiaries on or other payment account provider displaying my Old Account on or after the 6th working the Current Account Switch Service Trustmark day before my Switch Date I must tell my that you are switching from. New Bank, otherwise those changes or new • The “Switch Date” is the date that we regular payments will not be implemented will arrange for any credit balance to be on my New Account. transferred from your Old Account to your 6. As at my Switch Date, any benefits or New Account. We will complete the switch of services associated with, or dependent information about your payment beneficiaries upon, my Old Account (e.g. travel insurance and your regular payment mandates from or preferential rates) will terminate. your Old Bank to your New Account on the same day. The Switch Date must be a working 7. My Old Bank will retain enough funds day and not a bank holiday that is observed to cover: by either your Old Bank or us. • transactions made on my Old Account For the Current Account Switch Service a ‘Current before my Switch Date which are still Account’ means an account in pounds (GBP) held in the process of being cleared on my in the name of one or more persons and used to Switch Date, until those transactions have make or receive payments. cleared; and any debit card transactions (where applicable) that have already Please instruct my Old Bank that I wish to close been authorised but which have not yet my Old Account because I am switching my been paid out of my Old Account. current account to my New Account with you. 8. I must not write any cheques on my Old By consenting I/we (if more than one of us Account or use the debit card for my Old is required to authorise this account closure Account after my Switch Date, and I will instruction) understand as follows: promptly destroy my old cheque book(s) 1. My Switch Date is the date my switch and debit card(s) for my Old Account after completes and I will agree my Switch Date my Switch Date. with my New Bank. 9. Any cheque that I pay into my Old Account 2. I confirm that I have satisfied myself that my before my Switch Date will be cleared New Account meets my needs and delivers through my Old Account and the cheque the services I require even although the value will be transferred to my New Account protections, features and benefits may not be when it has cleared. the same as my Old Account. 10. After my Switch Date: 3. Unless I have outstanding debt on my Old • I should contact my New Bank if I want Account, closure of my Old Account will be to cancel a cheque drawn on my Old effective from my Switch Date. I understand Account; and that, whether or not I have an outstanding debt on my Old Account, my Old Account • I may not be able to remove any existing will not be available for use from my cancellation instruction on a cheque Switch Date, even if I: drawn on my Old Account. 5 11. If I have outstanding debt on my Old Account (including any fees or charges) after my Switch Date, my Old Bank will tell me. In such circumstances: • my Old Bank will block my Old Account and I will not be able to carry out any further transactions on it, with the exception of repaying the outstanding debt; and • the terms and conditions of my Old Account will continue to apply until I have repaid the outstanding debt in full, at which time my Old Account will be closed. 12. If there is an outstanding debt on my Old Account after my Switch Date, my Old Bank will be entitled to use any funds or payments it receives (including by cheque) in full, or part, settlement of the debt on my Old Account. 13. For 3 years after my Switch Date, or longer in accordance with clause 14 below, if my Old Bank receives payments or requests for payments it will redirect these to my New Bank (e.g. all incoming credits and Direct Debit requests). However, my Old Bank will still have to comply with applicable laws (for example relating to fraud, money laundering etc.), so in certain circumstances it may not be permitted to do so.