Private information It is important that service user information is kept private. Sometimes staff need to speak to other people about service user TOPS concerns. Staff will tell the service user first. The Older Person’s Service Compliments and complaints Information leaflet for people with Service users are encouraged to say if they learning disabilities, their families and are happy or not happy about their care. carers. They can speak to staff. Service users can also be helped to contact: PALS (Oxleas’ complaints helpline).on oxleas.nhs.uk 0800 917 7159 (freephone number) or by email: [email protected] How to find TOPS Address: Goldie Leigh Lodge Hill Abbeywood SE2 0AY Tel: 020 8319 7109 Bus routes: Bus 99 and Bus B11 (Thamesmead to Bexleyheath) Trains: The nearest train stations are Abbey Wood or Welling. Parking: There are parking spaces near TOPS. Reviewed by the Can you understand it? team Updated July 2015 About The Older Person’s Service There is also a garden with raised (TOPS) beds which is looked after by service TOPS is a day service for elderly people users and staff. with learning disabilities who live in the borough of Greenwich. They may have It is important that each service user health needs like diabetes, mental has their own programme of activities to meet their own needs. They may health, epilepsy and dementia. also attend the memory clinic. They may also have problems moving TOPS helps its service users to parts of their body and sensory contact health and social services. problems. These are: hearing The TOPS team sight The team is made up of: smell a day service manager touch team leader taste. support workers administrator What happens at TOPS drivers. Service users have a choice of doing various activities. These include: TOPS has been designed to create a gentle massage dementia friendly centre. This includes art therapy using pictures and colours to help cookery service users find their way around crafts TOPS. The team can be contacted bingo Monday to Friday, 8.15am to 4.30pm. remembering their past..