, Free your IT-Business in Africa! Advanced Training Material on African Free and Open Source Software (FOSS) Business Models for IT-SMEs Map:Including downloads of the OpenCase Source Studies Browser Firefox. of More information: see back side. successful African IT Businesses around FOSS http://www.ict-innovation.fossfa.net Version 1.3, published on December 19th 2012 On behalf of Implemented by [ict@innovation: Free your IT-Business in Africa! Advanced Training Material on African Free and Open Source Software (FOSS) Business Models for IT-SMEs] Created during the programme "ict@innovation - Creating Business and Learning Opportunities with Free and Open Source Software in Africa" implemented by FOSSFA and GIZ. Provided under a Creative Commons Attribution-Share Alike 3.0 Germany License. Copyright: FOSSFA & GIZ. For more information, see www.ict-innovation.fossfa.net 1 Imprint Published by GIZ – Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH Friedrich-Ebert-Allee 40 53113 Bonn Germany Phone +49 228 4460-0 www.giz.de FOSSFA – Free Software and Open Source Foundation for Africa Secretariat hosted at Advanced Information Technology Institute (AITI) of the The Ghana-India Kofi Annan Centre of Excellence in ICT PMB, State House, Accra Ghana Phone +233 (244) 954 413 www.fossfa.net For more information, please contact: [email protected] FOSSFA Secretariat [email protected] FOSSFA Community Empowerment Manager (CEM) [email protected] GIZ Division Economic Development & Employment, ICT Advisor, Sector Project ICT4D Funding This Training Guide was produced with the financial assistance of the German Federal Ministry for Economic Cooperation and Development (BMZ). The content of this document are the sole responsibility of the authors and can under no circumstances be regarded as reflecting the position of the BMZ, GIZ, or FOSSFA. License This Training Guide is provided under a Creative Commons Attribution-Share Alike 3.0 Germany License. Copyright: FOSSFA & GIZ. [ict@innovation: Free your IT-Business in Africa! Advanced Training Material on African Free and Open Source Software (FOSS) Business Models for IT-SMEs] Created during the programme "ict@innovation - Creating Business and Learning Opportunities with Free and Open Source Software in Africa" implemented by FOSSFA and GIZ. Provided under a Creative Commons Attribution-Share Alike 3.0 Germany License. Copyright: FOSSFA & GIZ. For more information, see www.ict-innovation.fossfa.net 2 Preface "How can I build a sustainable business around Free and Open Source Software in Africa?" In order to answer this frequently asked question by young African IT-business people, GIZ and FOSSFA are pleased to present "ict@innovation: Free your IT-Business in Africa! Advanced Training Material on African Business Models with Free and Open Source Software (FOSS) for IT- SMEs". This open Training Material is part of the programme “ict@innovation - Creating Business and Learning Opportunities with Free and Open Source Software (FOSS) in Africa” which is implemented by FOSSFA (Free Software and Open Source Foundation for Africa) and GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit) and funded by the German Federal Ministry for Economic Cooperation and Development (BMZ). The ict@innovation programme builds capacities in African Small and Medium Enterprises (SMEs) in the field of Information and Communication Technologies (ICT) to make a business with FOSS. With the objective to encourage the growth of African ICT-industries, ict@innovation promotes • FOSS Business • FOSS Certification • FOSS Coding This Training Material on African FOSS Business Models for IT-SMEs is a milestone in the endeavor to harness the potential of FOSS to drive innovation, add local value and create sustainable and affordable ICT-solutions in Africa. It has been collaboratively developed by FOSS experts from Africa and Europe for use (1) for the ict@innovation train-the-trainer programme implemented in Southern, East and West Africa from 2008 to 2012, and by (2) ICT-businesses in Africa, ICT-associations, their member organizations, ICT-training institutions and universities. Thirteen in-depth case studies of African IT-businesses and organizations whose business is centered around FOSS form the core of the Training Material and provide numerous business models suited to the African context – such as Software Selection, Software Installation, FOSS Training, Maintenance and Support, Software/Systems Migration, Consultancy, Software Localization and Internalization, FOSS Customization as well as Technical/Legal Certification. We would like to thank everyone who has been active in shaping and updating the modules of this Training Material. [ict@innovation: Free your IT-Business in Africa! Advanced Training Material on African Free and Open Source Software (FOSS) Business Models for IT-SMEs] Created during the programme "ict@innovation - Creating Business and Learning Opportunities with Free and Open Source Software in Africa" implemented by FOSSFA and GIZ. Provided under a Creative Commons Attribution-Share Alike 3.0 Germany License. Copyright: FOSSFA & GIZ. For more information, see www.ict-innovation.fossfa.net 3 We particularly thank • our training partner, the United Nations University, Maastricht Economic and social Research and Training centre on Innovation and Technology (UNU-Merit) with Dr Sulayman K. Sowe as the main facilitator and overall editor of the training material, • the Advanced Information Technology Institute (AITI) of the Ghana-India Kofi Annan Centre of Excellence in ICT (AITI-KACE) with the lead trainers Kofi Kwarko, Frederick Yeboah and Shirley Akasreku, • the Content Creation Community consisting of over 15 African FOSS experts • Mr George Nyambuya, the Africa manager of ict@innovation. We also express our gratitude to: Overall editors, curriculum developers, public relations: Dr Sulayman K. Sowe, Karsten Gerloff (The Netherlands), Petra Hagemann, Jin Soo Kim, Balthas Seibold, Geraldine de Bastion, Andrea Götzke (Germany), George Nyambuya (South Africa) Content contributors, authors and co-editors (contracted): Yese Bwalya (Zambia), Clara Alice Chirwa (Malawi), Alex Gakuru (Kenya), Derek Lakudzala (Malawi), James Wire Lunghabo (Uganda), Nhlanhla Mabaso, Arnold Pietersen (South Africa), Joseph Sevilla (Kenya), Celso Timana (Mozambique) and John Matogo (Kenya) Content contributors and co-editors (volunteers): Samer Azmy (Egypt), Nico Elema (South Africa), Thomas Jonas, Foibe Kalipi (Namibia), Timothy Kasolo (Zambia), Faye Macheke (South Africa), Glenn McKnight (Canada), Irene Fernandez Monsalve (Spain), Paschalia Ndungwa Ouma (Uganda), Frank Tilugulilwa (Tanzania) Lead trainers for the ict@innovation Training-of-Trainers on FOSS Business Models: Shirley Akasreku, Kofi Kwarko, Frederick Yeboah (Ghana) Resource persons: John 'Maddog' Hall (USA), Arjan de Jager, Rishab A. Ghosh (The Netherlands), Francois Letellier (France), Nnenna Nwakanma (Cote d'Ivoire), Kim Tucker (Switzerland), Victor van Reijswoud (Papua New Guinea), Philipp Schmidt, Thilo Thormeyer (South Africa) Managers of the FOSS business models component of ict@innovation, training partners and training material facilitators: Karsten Gerloff (Germany), Andreas Meiszner (Portugal), Dr Sulayman K Sowe (The Netherlands), Gregor Bierhals (The Netherlands) Contributors to the case studies in Module 2: Dorcas Muthoni, Managing Director of OpenWorld Ltd (Kenya); Nico Elema, Managing Director of GIS Global Image (PTY) Ltd (South [ict@innovation: Free your IT-Business in Africa! Advanced Training Material on African Free and Open Source Software (FOSS) Business Models for IT-SMEs] Created during the programme "ict@innovation - Creating Business and Learning Opportunities with Free and Open Source Software in Africa" implemented by FOSSFA and GIZ. Provided under a Creative Commons Attribution-Share Alike 3.0 Germany License. Copyright: FOSSFA & GIZ. For more information, see www.ict-innovation.fossfa.net 4 Africa); Nkem Uwaje.Managing, Managing Director of Future Software Resources Ltd (Nigeria); Kin Le Roux, Managing Director of Linux Holdings (South Africa); Wire James Lunghabo, Managing Director of Linux Solutions (Uganda); Nahom Tamerat, Managing Director of Amest Santim Systems plc (Ethiopia); Celso D. Timana, Managing Director of CENFOSS (Mozambique), Dr. Juma Lungo of Zalongwa Technologies Limited (Tanzania) and Karim Sy of Maarch SA (Senegal), Wilner Junior Boussougou of EC2LT (Senegal), Kossi Ange Douti of Dakilinux (Togo), and many others. The case studies were designed, conducted, and compiled by Dr Sulayman K. Sowe (UNU-MERIT, Netherlands) together with other volunteers. We do hope that these examples of successful African businesses will serve as inspiration and motivation for a new wave of ICT-driven innovations made in Africa and contribute to the growth of African ICT-industries through spreading FOSS business models for enterprises in Africa. Over and beyond this publication, GIZ and FOSSFA, with the financial support from BMZ, are working towards, and looking forward to, more deployment of ICT-businesses in Africa. Nnenna Nwakanma FOSSFA Council Chair and CEO, NNENNA.ORG Balthas Seibold, Petra Hagemann, Steffi Meyer GIZ Project Management Team [ict@innovation: Free your IT-Business in Africa! Advanced Training Material on African Free and Open Source Software (FOSS) Business Models for IT-SMEs] Created during the programme "ict@innovation - Creating Business and Learning Opportunities with Free and