P HAP IER TOGETHER ANNUAL REPORT FY 2020 A Message From Our Leadership WORKING Dear Friend, Our past fiscal year was one of new homes by the end of the first week of frontiers and new heights. shutting down our operations. IER P P WITH OUR A R We kicked off the year with the opening of a As we pivoted to meet the changing needs H E H kitten nursery at our Redwood City shelter, of our community, we stayed connected T E and immediately began saving record with our supporters virtually, by sharing G O numbers of neo-natal kittens. #ShelteredAtHome stories and training tips T COMMUNITY from our animal behaviorists. We continued our expansion into Palo Alto by offering new services for residents of Palo Especially important, by the middle of Alto, Los Altos and Los Altos Hills, including March, we launched the Emergency camps for kids, visits to senior homes and Assistance Program for pet owners hurt expanded volunteer opportunities. financially by the pandemic. We are doing everything we can to ensure that treasured We conducted a record-breaking number of pets are able to remain with their owners spay and neuter surgeries, served hundreds through these very trying times. of children through our innovative and popular humane education programs and It is sometimes said that trying times reveal welcomed new volunteers into our corps. character, and that was certainly the case among our dedicated staff and wonderful We developed new partnerships, strengthened volunteers. They worked tirelessly to care old friendships and came to rely, even more, for and rescue at-risk animals even as their on our fosters, volunteers, staff and people own lives and livelihoods were affected. like you. We are grateful to each of them, and to you We saved more than 2,000 pets including for your steadfast support. birds, hamsters, rabbits, turtles and chinchillas. Thank you. Then, in March, the coronavirus pandemic struck root in our community and we were ordered to shelter-in-place. Rob Kalman We closed our shelters to the public on Board President, Pets In Need March 11 and immediately moved animals into foster care. In fact, a process we thought would take weeks was completed Top: Rob Kalman, board president, with his own PIN within 48 hours of the Governor’s call to alumnae, Annie. shelter-in-place. Approximately 150 cats Bottom: Al Mollica, executive and dogs that were residing in our shelters Al Mollica director, gets to know an were successfully placed in temporary Executive Director, Pets In Need adoptable kitten. FY 2020 ANNUAL REPORT 2 3 FY 2020 AT A GLANCE MAY JAN JUN JUL AUG SEP OCT NOV DEC FEB MAR APR 2019 2020 We officially launch We participate in On August 17, We hold our Caspian, who our new Cause for Palo Alto’s May 36 animals get inaugural Party Like received care Big Paws program Fete and Los Altos’ adopted across An Animal event on through the Second in March. Long-time resident Pet Parade in May. our two locations September 7. Chance Fund, finds p. 12 Ambrosia finds her during NBC’s Clear his forever family Baby, whose p. 14 forever home on p. 15 the Shelters event. on December 7. story captured June 22. p. 16 the attention p. 16 of local media, gets adopted on February 14. p. 13 In March, we Grumpy Cat 2.0 Our 1,000th respond to the gets adopted on adoption of COVID-19 crisis by May 29. the fiscal year In December, our moving our animals On July 20, we host is finalized on staff celebrates into foster and p. 16 a kitten shower and September 22. our wonderful shifting to virtual nursery preview at volunteers with adoptions. our Redwood City p. 6 sweets, gifts, and We celebrate p. 10 facility. fun converation. our first year of p. 14 operating the Palo Alto Shelter on February 21. p. 15 On February 22, the 2,000th adoption of FY 2020 is finalized. p. 6 FY 2020 ANNUAL REPORT 4 5 THE YEAR IN NUMBERS 2,172 11,534 137 adoptions were finalized in FY 2020. hours were clocked in animals with special Rick, who was adopted by our volunteers. medical conditions received on September 21, treatment through the 2019, was our 1,000th Second Chance Fund. adoption in FY 2020. Scarlet was our 2,000th adoption. 1,128 dogs & 969 cats & 75 small mammals She was adopted on 317 100+ puppies kittens & birds February 22, 2020. large-breed dogs low-income pet owners received care and received financial assistance found new homes through Crockett Memorial through our Cause for Fund and COVID-19 Big Paws program. Emergency Assistance Program. ADOPTION TOTALS THROUGH THE YEARS FY 2020 2,172 FY 2019 1,237 36 125 30 FY 2018 821 school visits were made by our 9-12 year-olds were Yappy Hours were held humane education team. enrolled in our with local companies. summer and winter Abbott Middle School, San Mateo Chan Zuckerberg Initiative FY 2017 788 sessions of Camp Bowditch Middle School, Foster City PIN Pals. Facebook Castilleja School, Palo Alto Google FY 2016 685 East Palo Alto Academy, East Palo Alto Instagram Fairmeadow Elementary School, Palo Alto 31 Lending Tree 0 500 1000 1500 2000 2500 Futures Academy, San Mateo Lucile Packard Foundation Gardner Bullis Elementary School, Los Altos low-income youth Microsoft Greene Middle School, Palo Alto received financial Myriad Women’s Health JLS Middle School, Palo Alto assistance to Nauto Menlo-Atherton High School, Menlo Park participate in our Sidley Austin North School, Hillsborough camp and teen SurveyMonkey 1,834 1,173 North Star Academy, Redwood City shadow programs. VMware Phillips Brooks School, Menlo Park Wag! spay/neuter surgeries were foster placements were Ralston Middle School, Belmont Webster House performed by our medical completed, increasing our Redwood High School, Redwood City Wilson Sonsini Goodrich & Rosati team (compared to 1,715 in capacity and allowing us Sequoia High School, Redwood City FY 2019). to provide care to animals South Hillsborough Elementary School, Hillsborough with unique medical needs. St. Charles School, San Carlos Tierra Linda Middle School, San Carlos FY 2020 ANNUAL REPORT 6 7 FY 2020 ANNUAL REPORT 8 THE YEAR’S PPI HA ER BIGGEST STORIES R TOGETHE 9 THE YEAR’S BIGGEST STORIES PETS IN NEED COMMUNITY RESPONDS TO CALL DURING COVID-19 CRISIS Foster families have always been critical to our ability to save as many animals as we possibly can, but they went above and beyond in answering the call when the coronavirus struck. A COMMUNITY OF CARE Within 48 hours of having to temporarily close our shelters in Redwood City and Palo Alto, we placed more Carly Hills’s cat September Rain began experiencing “September’s health is so much better,” Hills said. than 150 cats and dogs with foster families throughout strange symptoms shortly after Hills lost her “I am so grateful to Pets In Need for supporting me the region so they would not have to remain at the job due to the COVID-19 pandemic. September and other pet owners during this difficult time. It’s shelter and could live in loving homes during the crisis. Rain developed an itch all over her body and an comforting to know that there is a community of uncomfortable sore that caused her to drool. people who care about us and want to make sure our In addition, we quickly established a temporary pets are safe and healthy. emergency assistance program for local pet owners With support from Pets In Need, Hills was able to get financially hurt by the pandemic. September to the vet for a check-up and medication to treat her symptoms. The goal of the program is to keep animals in homes and help offset the costs of pet ownership at a time when many people are losing their jobs or not being paid. “The last thing we want is for someone to have to worry about whether they can afford to take care of their pets,” PIN Executive Director Al Mollica said in announcing the program. Under the program, pet owners in the Bay Area who demonstrate financial need are eligible to receive up to $1,000 for veterinary care as well as funding for basic supplies, such as pet food and cat litter. With an initial allocation of dollars from general VIRTUAL ADOPTIONS AND #SHELTEREDATHOME operating funds, and then thanks to generous donors, we provided nearly $60,000 in financial aid for people and In an effort to adhere to California’s shelter-in- campaign on its Facebook, Instagram and Twitter their pets in crisis in just two short months. The program place order while still moving pets into wonderful, platforms @petsinneed1965. is continuing into fiscal year 2021. permanent homes, Pets In Need launched a virtual adoption process. In response to the campaign, more than 90 people The program has received generous support from the submitted stories, photos and videos of how they Friends of the Palo Alto Animal Shelter, the Giant Steps Potential adopters were able to communicate were sheltering in place. Participants were entered Foundation, Acton Family Giving, Burton and Maud with staff through email, phone calls, and video into a random drawing for several $25 gift cards to Pet Goldfield and many other individual donors. conferencing so they could learn about each pet’s Food Express. personality and behavior and medical information and Pets In Need has also partnered with the Ecumenical find the best match for their family. PIN behavioral specialists went virtual too, sharing Hunger Program in East Palo Alto to distribute pet food enrichment and training videos for our four-legged and supplies to EHP clients with pets at home, and To help the Pets In Need community stay connected friends and their humans.