STORIES FROM THE WORLD OF THE VOLVO GROUP 5.2017 LIFE ON BOARD DURING THE VOLVO OCEAN RACE RENAULT TRUCKS FINDS NEW WAYS FOR USED VEHICLES HOW DRIVER INPUT MADE MACK ANTHEM AT THE STEERING WHEEL A CLOSER LOOK INTO LEADERSHIP WITHIN THE VOLVO GROUP EDITORIAL Dream big and have fun! Y FAVOURITE STORY about We all need the courage to take risks, dare to leadership is the one about the fail and learn from our mistakes so that we are hen that laid a golden egg every more successful next time. This means that day. When the farmer found we need to move towards more value-based the golden eggs, he became leadership as opposed to the kind of leadership Mso greedy that he simply counted the eggs and that is governed excessively by rules, processes forgot to look after his precious hen. and guidelines. It goes without saying that we You can either count the eggs or you can take need rules ensuring that we behave ethically and care of the hen and make sure that she continues correctly as a global enterprise. In this context to produce golden eggs. I am a great believer in our code of conduct is the compass that will help the second of these. Translated into our context, us move in the right direction. You can read this metaphor means that everything starts more about the important Code of Conduct in with care of our people. As I see it, leadership this issue of Volvo Group Magazine. comes from within and is a question of engaging, When I am out and about meeting customers challenging and encouraging the people around in different parts of the world, they sometimes you to let them improve their performance still comment on our corporate culture and the fact further. I often use the expression “Dream big that, as a Group, we are friendly and have fun”. This is a really good motto that and personal in the way we encourages me never to be afraid of change but act. This makes me both to see it as an opportunity instead. proud and happy. Long-term The transport industry is developing at a rapid relationships are based on trust tempo and we are setting our sights on a leading and an open, honest dialogue. position. This is why I think it is so important for the Volvo Group to discuss leadership. Both the Executive Board and I have the task of making it easy for our managers to be leaders so that they can then inspire and engage their teams and employees. This is how we build our culture and make sure that we lead our industry. To help us achieve this, we have our common values, starting with customer success. AS A MANAGER or employee in the Volvo Group, you are encouraged to take the initiative and MARTIN LUNDSTEDT PRESIDENT AND CEO, make decisions that drive business forward. VOLVO GROUP VOLVO GROUP MAGAZINE is aimed at all the co-workers within the Volvo Group. It is published five times a year in Swedish, English, German, French, Portuguese for Brazil, Polish, Russian, Japanese, Dutch, Korean, Thai, Chinese and Spanish. PRINT RUN approx. 75,000 copies ADDRESS Volvo Group Magazine, Volvo Group Headquarters, Dept AA13400, VLH6, SE-405 08, Göteborg, Sweden PHONE +46 (0)31 66 00 00 E-MAIL [email protected] EDITOR RESPONSIBLE UNDER SWEDISH PRESS LAW Markus Lindberg EDITOR-IN-CHIEF Ann-Mari Robinson EDITORS Lotta Bävman, Carita Vikstedt, Tobias Wilhelm and Åsa Alström. A Group-wide Editorial Network also contributes content. MARKET LANGUAGE REVIEW Ann-Mari Robinson EDITORIAL PRODUCTION Spoon (project team: Maria Sköld, Linda Swanberg, Nic Townsend, Pernilla Stenborg, Ken Niss, Sofia Hammarin) PRINTED BY LSC Communications CHANGE OF ADDRESS Contact your local HR TRANSLATED BY Jeanette Kliger 2 VOLVO GROUP MAGAZINE 5 . 2017 5.2017 8 Leading by example In this special issue of Volvo Group Magazine, we explore what leadership means for employees, from HQ to the plant floor. Through choppy 8 42 waters Dee Caffari shares her experiences of what it is like to captain a team in the Volvo Ocean Race. Expanding to 48 new horizons With the newly-launched Anthem, Mack Trucks moves into the long-haul and regional transport segments. Rethinking 56 used trucks 42 48 To increase the resale value of its vehicles, Renault Trucks is successfully converting old models for new markets. What the future holds 64 for Volvo Penta Volvo Penta has successfully forged itself as a leader in innovation in its industries – now the challenge is to stay there. ALWAYS INSIDE 4 START 68 INSIGHTS 56 64 72 QUIZ VOLVO GROUP MAGAZINE 5 . 2017 3 start AROUND THE WORLD WITH THE VOLVO GROUP New Code of Conduct Code of Conduct Volvo Group supports safe and sound business A NEW CODE OF CONDUCT has commercial success. By following been launched for the entire Volvo the Code of Conduct we make Group, which sets the expectations sure that we do business the right for how the Volvo Group does way, no matter where we operate,” business – both ethically and in says Sofia Frändberg, Executive compliance with the law. It is hoped Vice President Group Legal & that it will help build trust, support Compliance. performance and drive customer The Code of Conduct covers A success. five key areas which are explained This magazine includes a short version “Building trust with customers, in in depth, including respecting one of the Code of Conduct as a supplement. society, and with its employees is another, earning business fairly and The full text, as well as other training one of the Volvo Group’s most vital lawfully, separating personal interests material, is available on Violin. cornerstones in our joint strive for from business activities, safeguarding company information and assets, and communicating transparently and responsibly. It addresses what the Volvo Group stands for. It also covers what is expected from everyone as Key areas a member of the Volvo Group family We respect one another as well as information on how to proceed if you need help or have a We earn business fairly concern. and lawfully PHOTO: PONTUS JOHANSSON PHOTO: THE CODE OF CONDUCT was We separate personal produced by a multi-functional and interests from business multinational team led by Corporate activities Compliance, and the final result is a document that applies to the entire We safeguard company Volvo Group. The way of working information and assets ensures that the Code of Conduct reflects the Group’s global business We communicate Sofia Frändberg, EVP Group Legal & and the requirements that all transparently and Compliance, was one of the members of the multi-functional team that developed employees face in a global context. responsibly the new Code of Conduct. ÅSE HALLENCREUTZ 4 VOLVO GROUP MAGAZINE 5 . 2017 The VGAS results continue to improve IN THIS YEAR’S Attitude Survey (VGAS), the Employee Engagement Index, the Performance Excellence Index and the Leadership Effectiveness Index all increased compared to the year before. The Values Indices also increased compared to 2016. PHOTO: VOLVO GROUP NORTH AMERICA NORTH GROUP VOLVO PHOTO: “Group management is really happy to see that the positive turn of the Employee Engagement Index last year continues also this year, and made a significant leap upwards. This, to me is a strong signal that we are on the right track,” says Kerstin Renard, EVP Anthony Falcon, Senior EMS Coordinator, was accompanied by Fredrik Högberg, SVP Retail Group Human Resources. Development. Many employees took the opportunity to learn more about customer needs. Employee engagement Experiencing the front line index (EEI) of customer service RECENTLY, the Uptime Center in Mack OneCall, is very much on the front 75% +3% above 2016, Greensboro, USA, invited all employees line of customer service and integral to -7% below high from across the Greenboro site to spend keeping the Volvo Group’s commitment performing norm* an hour with an agent as they dealt with to uptime. customer calls first hand. “We in the back office rarely have “It’s easier to show you what we do contacts with customers, so I think this Performance excellence than to explain what we do,” says Tyletha is a great exercise to remind us at the index (PEI) Hubbard, Quality and Training Manager. end of the day why we are here,” says The Uptime Center, which fields Andrea Tetto, Vice President of Market calls for both Volvo Action Service and Intelligence and Planning. 74% +2% above 2016, -10% below high Volvo Environment Prize performing norm* to ocean researcher PROFESSOR RASHID SUMAILA, one of the world’s Leadership effectiveness most innovative researchers on the future of the index (LEI) oceans, is the Volvo Environment Prize laureate for 2017. Rashid Sumaila integrates the social and economic dimensions with ecology, law, fisheries science and traditional knowledge to build novel pathways towards sustainable fisheries. 73% +2% above 2016, His work has challenged today’s approaches to -8% below high marine governance and generated exciting new performing norm* Rashid Sumaila, Professor ways of thinking about our relationship to the marine at The University of British *Represents the performance of the top 25% of Columbia in Canada biosphere. companies in IBM Kenexa's global database. VOLVO GROUP MAGAZINE 5 . 2017 5 start AROUND THE WORLD WITH THE VOLVO GROUP PHOTO: VOLVO FINANCIAL SERVICES FINANCIAL VOLVO PHOTO: HELLO ... ... Eva Bennis, Director Sustainability, Group Trucks Stop Look Wave icons have been added to intersections at Safety Town, a miniature city in Purchasing (GTP) Greensboro, USA, which has been educating children in traffic safety for nearly 40 years. You and a colleague from Group Trucks Purchasing recently visited suppliers in South Africa.