2020 Social Responsibility Report RETHINKING CHANGE TO DRIVE IMPACT FOR GOOD BUILT FOR A CHANGING WORLD™ 2020 Blackbaud Social Responsibility Report | 1 OUR PURPOSE TRUST AND SUSTAINABILITY COVER PAGE: Blackbaud employees ⮞ A Message from Our CEO ⮞ Business Practices volunteer at Opal J. Smith Food Pantry in ⮞ Powering an Ecosystem of Good® ⮞ Environmental Commitment Balch Springs, TX. Quick Tip CHANGE AND IMPACT TRANSPARENCY AND REPORTING This report uses video links to provide an engaging experience. ⮞ ⮞ To enjoy uninterrupted Helping Good Take Over ESG Metrics and Indicators reading, Ctrl+Click to CONTENTS During a Pandemic open the video in a new browser window. ⮞ Standing for Justice CULTURE AND PHILANTHROPY ⮞ A Culture of Giving Back 2020 Blackbaud Social Responsibility Report | 2 OUR PURPOSE We’re here to help good take over the world. Our higher purpose guides everything we do— from the way we serve our customers, to the way we create employee experiences, to the ways we give back and operate sustainably. This report will introduce you to how we brought our purpose to life in 2020. At Blackbaud, driving social impact isn’t a side project; it’s our business. Since day one, 100% of our work has been focused on building a better world. 2020 Blackbaud Social Responsibility Report | 3 OUR PURPOSE CHANGE AND IMPACT CULTURE AND PHILANTHROPY TRUST AND SUSTAINABILITY TRANSPARENCY AND REPORTING We listened to our customers, who needed new We continue to live out our commitment to diversity ways to stay effective and connected in a socially and inclusion, a thriving employee culture, philan- Watch distanced world. They needed experts and world- thropy, data security and trust, and environmental a personal introduction class tools to drive impact in a rapidly transforming sustainability—and are demonstrating our resolve to Blackbaud’s 2020 landscape. They also needed resources to deepen with a new emphasis on transparent reporting of Social Responsibility their technical expertise and ways to stay informed key ESG metrics, which you can read about here. Report from CEO A Message from Blackbaud CEO of the ideas shaping the broader social good com- Mike Gianoni. munity. Most of all, they needed a true partner who We accepted the challenges that 2020 presented would help them face the future with insight, and took the opportunity to rethink and evolve. Mike Gianoni PLAY VIDEO creativity, and confidence. I hope you enjoy reading some of the stories of CTRL+CLICK TO OPEN empathy, ingenuity, and hope that emerged in a IN NEW WINDOW We also listened to our employees. Like our custom- year unlike any other. began 2020 inspired by the promise ers, they were eager for professional development WE of not only a new year, but a new opportunities to sharpen their skills and wanted resources to stay engaged and inspired in a world decade in which to grow and innovate in pursuit that was beginning to blend their personal and of our higher purpose: to help good take over MIKE GIANONI professional lives. With that in mind, we purpose- President and CEO, Blackbaud the world. fully accelerated our focus on corporate diversity and inclusion. And following our overnight shift to a fully remote workforce, we planned for a more But before the first quarter ended, we knew flexible structure when our offices reopen. that the growth and innovation we envisioned would require swift reimagination as a devastat- 2020 presented a unique ing global pandemic transformed the way our opportunity to rethink change— customers and our team could work. for our customers, for us as individuals, and for Blackbaud So, we rethought. We adapted. We persevered. as a company. And, most importantly, we listened. I’m proud to share our 2020 Social Responsibility Report, which demonstrates how our company responded to what we heard—and how we used an environment of tremendous change to drive power- ful impact toward our higher purpose. 2020 Blackbaud Social Responsibility Report | 4 OUR PURPOSE CHANGE AND IMPACT CULTURE AND PHILANTHROPY TRUST AND SUSTAINABILITY TRANSPARENCY AND REPORTING Through our cloud software, services, data intelligence, We’re proud to empower organizations to work and expertise, we connect and equip: smarter, faster, simpler—and to connect with one 100% another—to drive the greatest outcomes. focused on building Arts and Cultural Nonprofits a better world Organizations Powering an Ecosystem Together, we can accomplish so much more than any of us Higher Education of Good that Builds a Foundations Institutions can apart. 40 Years of serving the social Better World good community This report includes stories from across the K–12 Schools Companies Ecosystem of Good. Blackbaud is honored to not only help power the people behind these stories serve millions of people in more than through cloud software, services, data intelligence, Over $100M Healthcare Individual and expertise but also to enthusiastically partici- invested in research WE 100 countries around the world in their Organizations Change Agents and development pate in this Ecosystem of Good through partnership, annually efforts to advance social good. giving, volunteering, and ensuring that the way we Faith operate every day helps good take over. We’re proud to support a community of Communities Over $100B organizations and people working to make an raised, granted, and impact—it’s an Ecosystem of Good that is invested each year by transforming lives, communities, and the globe. Blackbaud customers 2020 Blackbaud Social Responsibility Report | 5 OUR PURPOSE CHANGE AND IMPACT CULTURE AND PHILANTHROPY TRUST AND SUSTAINABILITY TRANSPARENCY AND REPORTING Empowering and Connecting a Community for Impact how two Blackbaud WATCH customers worked together to achieve remarkable results during the COVID-19 pandemic as the number of families facing sudden income loss surged. Edison International focused its philanthropic efforts on an area of great need—food distribu- tion—and the Los Angeles Regional Food Bank used that generosity to maximize its potential to nourish residents across Los Angeles County. With support from PLAY VIDEO corporate partners like CTRL+CLICK TO OPEN Edison International, IN NEW WINDOW Los Angeles Regional Food Bank increased food distribution by 70% to meet urgent demand caused by the COVID-19 crisis. 2020 Blackbaud Social Responsibility Report | 6 CHANGE AND IMPACT: HELPING GOOD TAKE OVER DURING A PANDEMIC We were proud to support our customers’ Forced to improvise extraordinary efforts, as well as take action during the COVID-19 pandemic, Blackbaud through our giving and volunteering in customer SAY: The response to COVID-19. Stuttering Association for the Young put on two live virtual benefits in 2020 and raised nearly $470,000 as it adapted programs to continue to serve young people. 2020 Blackbaud Social Responsibility Report | 7 OUR PURPOSE CHANGE AND IMPACT CULTURE AND PHILANTHROPY TRUST AND SUSTAINABILITY TRANSPARENCY AND REPORTING Individual Change Agents Healthcare Organizations The Ecosystem of Good in Action the devastating impacts of COVID-19 AS spread across the globe, we were proud to play a role in supporting our custom- Photo by Emma Sohl ers as their missions grew more urgent, their CAPTAIN TOM MOORE MONTREAL GENERAL HOSPITAL FOUNDATION challenges became more intense, and their The late Captain Sir Tom Moore set a goal of ways of working transformed overnight. And walking 100 laps of his garden to raise £1,000 for As healthcare systems around the world realized we were even more inspired by their tremen- NHS Charities Together, which supports the UK’s there would not be enough essential medical sup- National Health Service (NHS), before his 100th plies and equipment to handle COVID-19 needs, dous frontline efforts. birthday. Captain Tom ultimately raised an astound- Montreal General Hospital Foundation launched the ing £38.97 million before passing away in early 2021. Code Life Ventilator Challenge to gather the best Here are just a few examples of how this His legacy will have a lasting impact around the ideas from scientific and engineering communities Ecosystem of Good responded during the globe, as those donations fund projects including around the world to design low-cost and easy-to- vital medical research, and as others, inspired by his produce emergency ventilators. At the same time, COVID-19 pandemic—from driving ground- determination and passion, take up the mantle and the foundation motivated supporters to fund this breaking scientific advances, to meeting the continue to work for good. critical work. most basic needs of their communities, to carrying on their vital missions despite a dramatically transformed landscape. £38.97M 1000+ Teams raised, including Gift Aid, from 94 countries using JustGiving® registered for the Code Life Ventilator Challenge 2020 Blackbaud Social Responsibility Report | 8 OUR PURPOSE CHANGE AND IMPACT CULTURE AND PHILANTHROPY TRUST AND SUSTAINABILITY TRANSPARENCY AND REPORTING Healthcare Organizations Higher Education Institutions Companies GARNET HEALTH FOUNDATION UNIVERSITY OF QUEENSLAND UMPQUA BANK As its hospital system cared for hundreds of Researchers at the University of Queensland in Oregon-based Umpqua Bank not only shifted its COVID-19 patients during the pandemic in New Brisbane, Australia, knew they could accelerate own operations and services during COVID-19, but York, Garnet Health Foundation used a new peer-to- COVID-19 vaccine research with the right financial also quickly adapted its social responsibility efforts peer fundraising solution to spotlight its Emergency support. With a peer-to-peer fundraising campaign to drive the most impact. Coronavirus Fund and related efforts. in place, Team Vaccine emerged to meet that chal- lenge. A group of fifth-grade girls donated $100, Umpqua Bank expanded donation matching, Altogether, the campaigns raised $150,000 within sparking public and private giving around the world focused on charities with urgent needs, and the first 6 weeks and nearly $300,000 within 6 that totaled $23.5 million and shaved 6 months off offered ways for employees to get involved virtu- months to support healthcare heroes.