Contents Ⅰ . Product Overview Ⅱ . Device Eligibility & Verification Ⅲ . Support and Maintenance Ⅳ . Appendix Product Overview Ⅰ. Product Overview What is Knox Guard? Knox Guard is a cloud-based service that allows service providers(telcos, insurance, microfinance, etc.) to remotely control and lock Samsung devices to reduce fraud or theft risks Device Financing and Device Insurance Device Logistics Subsidy Payment default Not lost, but sold Device robbery Aggressive promotions are Some people may abuse the High-volume theft can occur during needed to attract more insurance coverage and sell their transport and warehousing of devices, subscribers, but they can pose phones on the grey market or at the retail outlets financial risks Send payment reminders Lock devices that are reported lost Protect devices as soon as or stolen manufactured Lock devices or block other SIM This ensures that the devices will not From factory to warehouse to store cards with granular restrictions function and become unusable by anyone Release devices from KG once Silently install your payment app safely arrived at your store Protected by H/W based Knox security 4 Ⅰ. Product Overview Samsung Knox Guard Device Financing and Subsidy 1 Deterrence of overdue payment Device Insurance 2 Deterrence of fraudulent theft & loss claims Device Logistics 3 Deterrence of device robbery in transit 5 Ⅰ. Product Overview Aggressive promotions are needed to attract more subscribers, but they can pose financial risks Knox Guard can help reduce the risk by lowering the device fraud rate 6 Ⅰ. Product Overview Installment plans involve cost due to overdue payment A high fraud rate generates upfront fees to balance cost and profit Device seller’s profit loss To offset the loss due to overdue payment, $ device sellers have adopted a large upfront fee → A barrier for consumers when choosing a device Subscriber’s overdue payment Reducing payment defaults can allow to convert the saved cost into a promotional budget 7 Ⅰ. Product Overview lower overdue payment risk and upfront fee • Send notifications or remind delinquent customers of their overdue subscription status • Restrict device usage or remotely lock devices • Install your payment app to all subscriber devices so that it becomes handy to make payment Send Remind Lock notification periodically device By severity App Payment Dismissible Non-dismissible * The payment app gets installed from the initial setup. 8 Ⅰ. Product Overview Prevent drop-off subsidy products during the contract • Apply SIM-card based restrictions when unauthorized SIM card is inserted into the device, or authorized SIM card is removed from the device. Carrier A Carrier B NO SIM SIM SIM Available restrictions: • Lock device • Restrict incoming/outgoing calls • Restrict SMS/MMS/RCS • Restrict SIM data usage • Available to control based on MCC/MNC/IMSI number • Further SIM card validation by verifying network registration No Usage Usage Restriction Restricted Restricted e.g.) A device subsidized from Carrier A 9 Ⅰ. Product Overview Expand to Low-Cost markets and make users continue to use their devices. • Unlock whenever user does pay with PAYG Lock POST PAID Lock if they DON’T pay 1 Month 2 Months 3 Months 4 Months 5 Months Sign up for subscription PAID UNPAID UNPAID UNPAID PAID PRE PAID Unlock if they DO pay Offline lock timer is set for the period of payment credits and running regardless of online or offline. 10 Ⅰ. Product Overview Samsung Knox Guard Device Financing and Subsidy 1 Deterrence of overdue payment Device Insurance 2 Deterrence of fraudulent theft & loss claims Device Logistics 3 Deterrence of device robbery in transit 11 Ⅰ. Product Overview Some people may abuse the insurance coverage and sell their phones on the grey market Knox Guard can minimize their motivation by locking down lost or stolen devices 12 Ⅰ. Product Overview Lack of protection in Theft & Loss Protection sales Insurance companies are willing to increase their sales with Theft & Loss Protection product. The loss & theft protection segment is expected fastest growing segment over the forecast period. Every year, approximately 70 million smartphone theft cases are reported globally. Minimizing false claims & allow insurance companies to aggressively promote Theft & Loss protection product 13 Ⅰ. Product Overview Maybe the phone is not lost, but sold There can be cases where a user claims for a lost device, which is actually not lost but sold on grey market “I lost my “I want to sell this phone” phone” or CARRIER GREY MARKET 14 Ⅰ. Product Overview Minimize motivation by locking the devices Once a device-loss claim has been made, Knox will lock that device. This ensures that if the claim was fraudulent and the device is resold on the grey market, it will not function. •No access to device by anyone, anywhere • “I lost my phone” CARRIER LOCK Knox security platform guarding against hackers disabling the lock → No motivation to sell or buy the device 15 Ⅰ. Product Overview Samsung Knox Guard Device Financing and Subsidy 1 Deterrence of overdue payment 2 Device Insurance Deterrence of fraudulent theft & loss claims Device Logistics 3 Deterrence of device robbery in transit 16 Ⅰ. Product Overview High-volume theft can occur during transport and warehousing of devices, or at the retail outlets Knox Guard can have all devices protected until they safely arrive at the retail store, so there is no reason to steal Samsung devices 17 Ⅰ. Product Overview Protected Samsung The devices remain protected Release them from devices as soon as from factory Knox Guard when they manufactured to warehouse to store safely arrive at your stores 18 Ⅰ. Product Overview Best Practice Best Practice from Latin America One of our partner in Latin America got 10K devices ($1.5M) stolen during logistics. Fortunately they were able to activate Knox Guard. 5K devices ($0.9M) were found in a week. The criminals abandoned the devices since they found those devices are locked and cannot be sold even in gray market 19 Device Eligibility & Verification Ⅱ. Device Eligibility & Verification Device Requirement Samsung Galaxy (smartphones/tablets) With Android Pie OS or greater 21 Ⅱ. Device Eligibility & Verification Device Ownership Verification - Overview The ownership of devices must be verified in order to be available for Knox Guard Bluetooth or Wi-Fi Direct Master device Target device (KDA application) and Bulk /or On-the-Spot • Verified by KDP1)-participating resellers that devices were purchased from • Verified by KG customers • Device IDs must be uploaded by the participating resellers • Each target device must be connected via Wi-Fi Direct or before enrollment to use in Knox Guard Bluetooth with Knox Deployment App2) on a master device • Designed for a large number of devices • Designed for a small number of devices • Devices are immediately enrolled 1) Knox Deployment Program 2) Available on Google Play 22 Ⅱ. Device Eligibility & Verification Device Ownership Verification – Details (Bulk) KDP-participating resellers upload device IDs in bulk for their customers 2 Upload device IDs Automated API / Manual Knox Reseller Portal Purchase devices from 3-1 Sync device IDs from RP 1 participating resellers - Provide Knox Customer ID - Get Knox Reseller ID 4 Devices automatically KDP- 5 Customer enrolled / configured, Participating End Users (IT admin) Knox Guard out of the box Resellers Customer Portal 3 Submit Reseller ID, accept device ID uploads, 4 Deploy devices to end users and select devices to assign a profile 23 Ⅱ. Device Eligibility & Verification Device Ownership Verification - Details (On the Spot) Customers can verify any devices immediately using the Knox Deployment App With Knox Deployment App Target Device(s) Download/install 2 the Knox Deployment App* from Google Play Prepare 1 6 Enrolled master device Upload Master 5 Device ID End Device Customer 4 Connect each target 3 Sign in with device via Bluetooth/W-Fi IT Admin’s credential Direct into Samsung account during initial setup process on the device settings and select a profile Knox Guard • Knox Deployment App (https://play.google.com/store/apps/details?id=com.samsung.android.knox.enrollment) 24 Support and Maintenance 25 Ⅲ. Support and Maintenance Technical Support & Maintenance Service Level Agreement-based technical support service is provided • 24x7 access to online support ticketing system Technical (through Knox Guard Customer Portal) Technical • Online access to FAQ, documentation, Support • Unlimited number of support requests Resources* troubleshooting guide and so on Requests • Local language supported (Ticketing) • SLA-based first response time Severity Level First Response Time Severity 1 Business critical errors 2 Business Hours Software • Code fixes and maintenance releases Severity 2 Sporadic issues 4 Business Hours Update Severity 3 Low-impact issues 1 Business Day Severity 4 Technical inquiries 2 Business Days 26 Ⅲ. Support and Maintenance KG-enabled Device Warranty Service Device Warranty Service for Knox Guard-enabled Devices may be Limited • Knox Guard-enabled Samsung mobile devices can be warranted for the warranty period from the date of purchase against defects in quality and materials under normal use • However, for locked devices, warranty service may be limited since Samsung Authorized Service Samsung Centers may not be able to alter or reset devices which are locked by IT admins (End Customers) with Authorized Service Center Knox Guard 27 Appendix Ⅳ. Appendix Stakeholders and Responsibilities End Customer