CSR Communication on Progress 2013/2014 ©Brian Hodes Visit csrr.adecco.com Contents 3 The Adecco Group 4 Key figures 6 Message from the Corporate Governance Committee Chair and the CEO 8 Our business & CSR 13 Our CSR strategy 18 Our main programmes and initiatives in the Economic dimension 22 Our main programmes and initiatives in the Social dimension 54 Our main programmes and initiatives in the Environmental dimension 57 Our sustainability performance and goals 59 External acknowledgements on our sustainability performance 61 GRI Content Index 68 Further reading 72 Glossary 74 CSR Governance and contacts 76 Imprint CSR CoP 2013/2014 2 The Adecco Group We inspire individuals and organisations to work more effectively and efficiently, and create greater choice in the domain of work, for the benefit of all concerned. As the world’s leading provider of HR solutions – a business that has a positive impact on millions of people every day – we are conscious of our global role. Helping people to better work, better life is our common purpose and the way in which we contribute to society. CSR CoP 2013/2014 3 32,000~ 700,000~ 100,000+ 5,400~ FULL-TIME EQUIVALENT ASSOCIATES ON CLIENTS BRANCHES IN OVER 60 EMPLOYEES 1 ASSIGNMENT DAILY 2 EVERY DAY 2 COUNTRIES & TERRITORIES 1 Key figures Labour market facts & trends 1 Year-end 2012 2 Average 2012 36 MILLION PEOPLE EACH YEAR, OUR AS AN INDUSTRY, IN AGENCY WORK INDUSTRY PROVIDES WE HAVE MADE A IN 2012 8.3 MILLION PEOPLE PLEDGE TO UP-SKILL The role of our industry – from the WITH MORE WORK 65 MILLION PEOPLE Ciett Economic Report 2014 CHOICES THROUGH Providing employment for millions The industry confederation is • 11.5 million agency workers were UP-SKILLING strengthening that role and we collec- employed daily in 2012 tively made 5 pledges in May 2012 to • The USA employs the largest number We are well on the way to work! build better labour markets and pro- of agency workers with 11.5 million Annually, our industry… vide work opportunities and hope to people gaining employment through • Supports 36 million people in their millions of people every day: agency work each year job life • Support 280 million people in their • Europe employs 8.2 million people in • Helps 12.9 million young people job life agency work each year enter the labour market • Help 75 million young people enter 1 Whatever their skills levels • Serves 2.3 million companies the labour market • 77% of agency workers have at best • Up-skill 65 million people, giving finished their secondary education them more work choices Giving younger generations the • Create 18 million more jobs chance to step onto the career ladder • Serve 13 million companies with the 35% OF PEOPLE ARE 1 • On average, 61% of agency workers right talents to succeed are under 30 years of age UNEMPLOYED BEFORE, 14%, AFTER AGENCY WORK EACH YEAR, OUR 73 MILLION YOUNG Agency work helps unemployed find INDUSTRY CREATES PEOPLE ARE jobs and remain in employment 3.1 MILLION MORE • Agency work is not only a short time UNEMPLOYED solution, but provides a stepping JOBS stone into long term employment WORLDWIDE • Germany, South Africa, Greece and How our industry creates employment Sweden are the strongest examples • Two thirds of organisations would Main trends in the global labour of this stepping stone function of not have created jobs without market agency work access to agency work 1. Continued high unemployment – • 70% of temporary agency work • Agency work provides a stepping above all youth unemployment assignments are over 1 month stone from unemployment into work 2. Skills and geographical mismatch – • A high percentage of agency millions of jobs do not get filled workers remain in employment 3. Greater need for flexibility – for after 1 year’s experience 1 companies to remain competitive 4. Fewer jobs for lower skilled workers 1 Source: Ciett - ‘The Voice for Labour Choice’ (corporate leaflet) 2014. CSR CoP 2013/2014 4 Adecco 31,000+ 650,000+ 100,000+ 5,100+ FULL-TIME EQUIVALENT ASSOCIATES ON CLIENTS BRANCHES IN OVER 60 1 Year-end 2013 EMPLOYEES 1 ASSIGNMENT DAILY 2 EVERY DAY 2 COUNTRIES & TERRITORIES 1 2 Average 2013 ACROSS THE GLOBE ACROSS THE BUSINESS WORLd – HR SOLUTIONS AND SERVICES STAFFING SOLUTIONS General Staffing Professional Staffing Business Process Career Transition & Talent Outsourcing Solutions Development Services · Office · Information Technology · Managed Services · Outplacement · Industrial · Engineering & Technical Programmes (MSP) · Leadership Development · Finance & Legal · Recruitment Process · Career Development · Medical & Science Outsourcing (RPO) · Change Management · Vendor Management Solutions System (VMS) · Training · Consulting ACROSS BORDERs – INTERNATIONAL MOBILITY 2013 CANDIDATE LAST YEAR Through our Candidate International Mobility programme, INTERNATIONAL MOBILITY over 2,000 Adecco helped more than 2,000 people find new employment candidates found an international opportunity across borders in 2013. thanks to Adecco. WITH A FOCUS ALWAYS WHERE THEY FOUND JOBS ON PEOPLe – BETTER WORK 213 Norway 17 BETTER LIFE 215 Finland 229 The Netherlands Canada 115 • Belgium 8 Coaching, career guidance, new skills Germany 12 14 improving employability USA Bulgaria • Consecutive assignments – variety of experiences 104 France 225 126 to upgrade skills sets Switzerland United Arab Emirates • International mobility 53 28 Colombia Qatar Uruguay 12 WHERE THEY CAME FROM 475 291 236 137 82 68 40 30 20 15 14 11 6 Poland UK France USA Portugal Spain Slovak Denmark India Romania Hungary Sweden Taiwan Republic CSR CoP 2013/2014 5 THE MAIN PROFILES OF 31% OUR INTERNATIONAL 22% CANDIDATES 12% 14% 7% 10% 0.7% 1.9% 2.3% Office Hospitality Call center / Managers Logisitics Engineers Medical IT Specialists Trade workers employees Help desk (Sales, Finance, workers & Technicians (including multilingual Operations) construction) 67% 33% TEMPORARY PERMANENT WORK PLACEMENT Candidate International Mobility adecco.com ™ of the Adecco Group or an affiliated company Lifelong employment adapted to personal, family, generational and geographical needs and abilities for everyone is the aim of our industry. Dear Stakeholder, ‘Better work, better life’ – This is why we take concrete action through our global pro- grammes such as the Adecco Way to Work™, Win4Youth and the International Olympic Committee and International Para- It’s our passion lympic Committee Athlete Career Programmes. These initia- As a global team of 31,000 colleagues, we are passionate tives are concrete examples of how we endeavour to increase about improving the world of work. Every year, we make an the employability of people at risk of exclusion from the work- impact on the lives of more than 3 million people and their force. We offer educational materials, training, work experi- families – from school leavers to mature workers – providing ence and career guidance: We provide the practical tools to them with employment in a wide range of industries and func- help them overcome barriers, and connect them with compa- tions. We support enterprises, from large corporations to small nies and jobs. family businesses, matching talents and skills with their needs. We make sure that our customers have the flexibility to Indeed, people with the right skills have become the key re- deal with the uncertainty of a complex and volatile economic source of the global economy. How countries and organisa- environment. tions manage their talent will increasingly determine their competitive advantage. In November 2013, Adecco launched In times of economic instability, our responsibility and role the first Global Talent Competitiveness Index (GTCI) in partner- have become even more important. Creating jobs, transform- ship with INSEAD and the Human Capital Leadership Institute ing careers through training and helping young people to en- of Singapore. Our annual study measures the competitiveness ter the job market are at the very core of what we do. The fi- of over 100 countries based on the quality of skilled people nancial crisis has turned into an employment crisis; and young they can develop, attract and retain. It provides private and people have been harder hit than others. Youth unemploy- public decision-makers with insights to where action must be ment is undoubtedly one of the biggest problems of our times. taken to implement and assess the effectiveness of talent- Today 23.5% of youth are out of work across Europe. Just think related policies and practices. that in Greece more than 55% of young people are jobless. Globally, the ILO estimates that almost 73 million youngsters The Industry Leadership and Gold Standard distinction we are excluded from work 1. achieved in the 2013 Dow Jones Sustainability Indices review is a recognition of our global and local initiatives in the Eco- Work is a basic human need and contributes to people’s well- nomic, Social and Environmental sphere. We take pride in this being, as well as to healthy societies and economies. We can- achievement and see it as an opportunity to reach even great- not sit back and watch as people at risk of exclusion lose their er goals in Corporate Social Responsibility and in what we do dreams and their aspiration to simply be a part of the active every day: providing more than 650,000 people with work and workforce growing their talent. 1 ILO: Global Employment Trends for Youth 2013 CSR CoP 2013/2014 6 What we do at Adecco is not simply a job, it’s our passion; it is what unites us in achieving our economic goals and our social and environmental targets. It’s what drives us every day. Therefore, a natural addition to our four core values – Team Spirit, Customer Focus, Responsibility and Entrepreneurship – is Passion. A value which has made and will make us improve the way people work – one job at a time. We thank all stakeholders – our colleagues, associates and candidates, clients, suppliers and our investors – who join us and engage with us and share our passion to improve the world of work and make ‘better work, better life’ a reality for millions of people around the world.