2018/2019 City of Tshwane Draft Annual Performance Report TABLE OF CONTENTS 1 EXECUTIVE MAYOR’S FOREWORD AND EXECUTIVE SUMMARY ............................ 6 COMPONENT A: EXECUTIVE MAYOR’S FOREWORD ................................................................. 6 COMPONENT B: EXECUTIVE SUMMARY................................................................................... 9 COMPONENT C: REPORT OF THE AUDIT AND PERFORMANCE COMMITTEE FOR THE REPORTING PERIOD END JUNE 2019 ..........................................................................................................28 2 GOVERNANCE ..............................................................................................................29 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE .............................................29 COMPONENT B: INTERGOVERNMENTAL RELATIONS ................................................................41 COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION ...............................................43 COMPONENT D: CORPORATE GOVERNANCE..........................................................................49 3 SERVICE DELIVERY PERFORMANCE ........................................................................59 COMPONENT A: BASIC SERVICES ..................................................................................60 3.1 WATER PROVISION .........................................................................................................61 3.2 SANITATION PROVISION ..................................................................................................69 3.3 ELECTRICITY ..................................................................................................................71 3.4 WASTE MANAGEMENT ....................................................................................................81 3.5 HOUSING .......................................................................................................................82 COMPONENT: ROADS AND TRANSPORT .......................................................................86 3.6 ROADS AND STORMWATER ..............................................................................................87 3.7 TRANSPORT ...................................................................................................................90 COMPONENT C: PLANNING AND DEVELOPMENT .........................................................94 3.8 PLANNING ......................................................................................................................95 3.9 LOCAL ECONOMIC DEVELOPMENT (LED) .......................................................................104 TSHWANE ECONOMIC DEVELOPMENT AGENCY (TEDA) ..........................................................110 COMPONENT D: COMMUNITY AND SOCIAL SERVICES ..............................................113 3.10 LIBRARIES ..................................................................................................................113 i | Page 3.11 SOCIAL DEVELOPMENT ...............................................................................................115 COMPONENT E: ENVIRONMENTAL MANAGEMENT .....................................................122 COMPONENT F: HEALTH ................................................................................................128 3.12 CLINICS .....................................................................................................................128 3.13 PROVISION OF COMPREHENSIVE PRIMARY HEALTHCARE SERVICES ...............................130 3.14 ENVIRONMENTAL HEALTH ............................................................................................138 COMPONENT G: SECURITY AND SAFETY ....................................................................142 3.15 METRO POLICE SERVICES ...........................................................................................142 3.16 FIRE SERVICES ..........................................................................................................144 3.17 EMERGENCY MEDICAL OPERATIONS ............................................................................146 3.18 DISASTER MANAGEMENT.............................................................................................147 COMPONENT H: SPORT AND RECREATION ................................................................153 3.19 SPORTS ....................................................................................................................153 COMPONENT I: CORPORATE POLICY OFFICES AND OTHER SERVICES .................159 3.20 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ..............................................159 3.21 PROPERTY MANAGEMENT ...........................................................................................162 3.22 CUSTOMER RELATIONS MANAGEMENT .........................................................................163 3.23 COMMUNICATION AND MARKETING ...............................................................................164 COMPONENT K: ORGANISATIONAL PERFORMANCE SCORECARD ..........................169 4 ORGANISATIONAL DEVELOPMENT PERFORMANCE .............................................181 COMPONENT A INTRODUCTION TO MUNICIPAL PERSONNEL ..................................................181 COMPONENT B MANAGING THE MUNICIPAL WORKFORCE .....................................................190 COMPONENT C CAPACITATING THE MUNICIPAL WORKFORCE ................................................194 COMPONENT D MANAGING THE WORKFORCE EXPENDITURE ................................................195 APPENDICES ......................................................................................................................................................................... 204 APPENDIX A: COUNCILLORS, COMMITTEE ALLOCATION AND COUNCIL ATTENDANCE ...................................... 204 APPENDIX B: COMMITTEES AND PURPOSE OF COMMITTEES ................................................................................... 213 APPENDIX C: THIRD-TIER ADMINISTRATIVE STRUCTURE .......................................................................................... 228 ii | Page APPENDIX D: FUNCTIONS OF MUNICIPALITY/ENTITY ................................................................................................. 229 APPENDIX E: WARD REPORTING ..................................................................................................................................... 232 APPENDIX F: WARD INFORMATION .................................................................................................................................. 232 APPENDIX G: RECOMMENDATIONS OF THE MUNICIPAL AUDIT COMMITTEE (2018/19 FY) .......................... 239 APPENDIX H: LONG-TERM CONTRACTS AND PUBLIC-PRIVATE PARTNERSHIPS .................................................. 244 APPENDIX I (I): MUNICIPAL ENTITY/SERVICE PROVIDER PERFORMANCE SCHEDULE (HOUSING COMPANY TSHWANE) .............................................................................................................................................................................. 247 APPENDIX I (II): MUNICIPAL ENTITY/SERVICE PROVIDER PERFORMANCE SCHEDULE (TSHWANE ECONOMIC DEVELOPMENT AGENCY) ................................................................................................................................................... 247 APPENDIX J: DISCLOSURE OF FINANCIAL INTEREST .................................................................................................. 248 APPENDIX K: REVENUE COLLECTION PERFORMANCE BY VOTE AND BY SOURCE ........................................... 249 APPENDIX L: CONDITIONAL GRANTS RECEIVED: EXCLUDING MIG ....................................................................... 249 APPENDIX M (I): CAPITAL EXPENDITURE: NEW ASSES PROGRAMME .................................................................. 249 APPENDIX M (II): CAPITAL EXPENDITURE: UPGRADE/RENEWAL PROGRAMME ................................................. 249 APPENDIX N: CAPITAL PROGRAMMES BY PROJECT (CAPITAL PROJECTS EXPENDITURE) ............................. 249 APPENDIX O: CAPITAL PROGRAMMES BY WARD ......................................................................................................... 249 APPENDIX P: SERVICE CONNECTION BACKLOGS AT SCHOOLS AND CLINICS .................................................... 274 APPENDIX Q: SERVICE BACKLOGS EXPERIENCED BY THE COMMUNITY WHERE ANOTHER SPHERE OF GOVERNMENT IS RESPONSIBLE FOR SERVICE PROVISION ..................................................................................... 274 APPENDIX R: DECLARATION OF LOANS AND GRANTS MADE BY THE MUNICIPALITY ........................................ 275 APPENDIX S: NATIONAL AND PROVINCIAL OUTCOMES FOR LOCAL GOVERNMENT .......................................... 275 LIST OF FIGURES FIGURE 1: TSHWANE IN CONTEXT ............................................................................................................................................................ 13 FIGURE 2: POPULATION PYRAMID – CITY OF TSHWANE: 2007 VS 2017 .............................................................................................. 19 FIGURE 3: UNEMPLOYMENT RATE OF CITY OF TSHWANE: 2007 - 2017 ............................................................................................... 21 FIGURE 4: GOVERNANCE MODEL OF THE CITY OF TSHWANE 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