Order Guide Cover

Order Guide Cover

DOWNLOAD OUR MOBILE APP PRODUCT GUIDE 800.392.4869 www.BRENHAMWHOLESALE.com 602 West First Street CONTACT US Brenham, Texas 77833 POLICIES & PROCEDURES ORDERING PROCEDURES Retail Customers MUST ORDER a MINIMUM of $2500 ($800 NON-TOBACCO) to receive a delivery. ALL retail orders MUST be submitted by 12:00PM (NOON) Retail customer orders received AFTER12:00PM (NOON) will be charged a $25.00 LATE ORDER FEE and WILL NOT be guaranteed next day delivery. CIGARETTES/TOBACCO Delivery I. Customers must jointly count and check the cigarettes & tobacco with the driver as the product is unloaded. Any discrepancies in the order must be noted on the invoice before the customer signs the customer load manifest. II. Customers must verify that the carton count and the products match the invoice. Signing of the customer load manifest denotes the customer's acceptance of the delivery. III. If the count is in excess of the invoiced amount, the driver must identify the extra product and return them to the warehouse. IV. If the count is short, the driver must identify the short items and note this on the invoice copy. V. All cigarettes & tobacco that are ordered incorrectly, shipped incorrectly, or damaged must be noted at the time of delivery by delivery driver and authorized by customer. Credit will not be issued if discrepancies are not noted on invoice. VI. Subsequent returns of good, salable cigarettes and tobacco for any reason are no longer allowed. Please refer to the Stale Cigarette and Stale Tobacco Return Policies for information related to returns of stale or outdated cigarettes & tobacco from specific manufacturers. Credit Memo VII. Credit will only be issued for any cigarette or tobacco discrepancies if the driver makes written changes to the invoice at the time of delivery. VIII. NO CREDIT WILL BE ISSUED FOR CIGARETTES OR TOBACCO AFTER THE TRUCK HAS LEFT THE STORE! This includes shortages, ship wrongs, order wrongs, and damages. IX. Tobacco Bookings are submitted by Tobacco Manufacturer Representatives. NO TOBACCO BOOKINGS SHOULD BE RETURNED TO BRENHAM WHOLESALE! Any issues with Tobacco Bookings should be handled through the Tobacco Manufacturer Company. If you are unsure of your current cigarette or tobacco representative, you can find their contact information under the Stale Cigarette/Tobacco Return Policy. STALE CIGARETTE RETURN POLICY Brenham Wholesale can no longer accept stale cigarette returns without prior authorization from your cigarette representative. Not all companies are accepting stale cigarette returns, so please contact your respective cigarette representative from these companies to discuss stale cigarette returns. I. Contact the cigarette representative for the respective brand to authorize pickups (see contact information on the next page). All stale cigarettes must be labeled with a return sticker on the end of the carton by an authorized cigarette representative. II. Call the Brenham Wholesale credit reporting number (800) 392-4869 to report the quantity of stale premium and/or stale generic cartons you will be returning. III. Please return the stale cigarettes in full cartons only. Partial cartons will not be accepted. All items in the carton must be of the same grade (i.e. premium or generic) and from the same manufacturer. IV. Credit will be issued under a "Stale Cigarette" number based on the grade and the manufacturer. This will appear on your credit memo which will be issued within the following week and sent with the next statement. For more information regarding the "We Card" initiative, please visit their website at www.wecard.org. You can obtain your We Card kit by visiting this site or calling 1-800-934-3968. STALE TOBACCO RETURN POLICY Brenham Wholesale is currently accepting stale tobacco returns on selected manufacturer’s products. I. The number of expired cans must be called into Customer Service at (800) 392-4869 Ext. 7502. A minimum of 15 cans is required for a pickup sheet to be processed. The pickup sheet will be issued along with a method to return the expired goods. The product must be expired, but can be expired no longer than one year. Product must NOT be taped together. II. Credit will be issued under a "Stale Tobacco" number based on the brand. This will appear on your credit memo following processing. MANUFACTURER CONTACTS Philip Morris USA U.S. Smokeless Tobacco Co. 1-636-373-4334 1-636-373-4334 R.J. Reynolds American Snuff Co. 1-337-739-4253 1-337-739-4253 Liggett Vector Brands LLC Swedish Match North America LLC 1-254-366-3797 1-281-660-1103 ITG Brands LLC Good Times 1-515-306-0849 1-813-362-5448 XCALIBER International, LTD LLC 1-918-803-2634 Swisher International Inc. 1-904-563-4766 Sante Fe Natural Tobacco Company 1-310-614-5602 Altadis USA Inc. 1-854-772-9000 Crown Distributing 1-469-877-5154 National Tobacco 1-832-247-7577 KT&G USA, TX 1-469-614-5602 John Middleton 1-636-373-4334 Ohserase Manufacturing LLC 1-518-358-9309 Republic Tobacco 1-847-682-6961 Scandinavian Tobacco Group 1-800-241-2038 NuMark 1-855-757-2432 R.J. Reynolds 1-800-974-2227 Commonwealth Brands, Inc. 1-515-306-0849 R.J. Reynolds Vapor Company 1-800-974-2227 REFRIGERATED/FROZEN/PERISHABLE PRODUCT Delivery I. The USDA and the Department of Health and Human Services have set guidelines that Brenham Wholesale Grocery Co, Inc. must follow to ensure the safe delivery of product to our customers. Refrigerated and frozen product must be held at a certain temperature to ensure the safety of the product. Brenham Wholesale monitors this temperature daily. Therefore, a product that is refrigerated or frozen must be checked by the customer on delivery. Any discrepancies in the order must be noted on the invoice before the customer signs the customer load manifest. II. All refrigerated and frozen product, including meat, dairy and produce, must be counted and confirmed on delivery. Credit Memo I. Due to temperature controls, no returns for credit will be issued on product discrepancies that are not noted on the invoice at the time of delivery. II. NO CREDIT WILL BE ISSUED ON REFRIGERATED OR FROZEN PRODUCT AFTER THE TRUCK HAS LEFT THE STORE. III. MEAT GUIDELINES a. NO credit or returns should be allowed if product arrives with the specs listed below. b. Should product arrive outside of these specs, we encourage the customer to KEEP and use the product at a NEGOTIATED DISCOUNT Fresh Beef Ship Boneless Beef VP 0-28 days from pack date Bone-in Beef VP 0-24 days from pack date All Grinds 0-15 days from pack or 5 days until sell/freeze by date Fresh Pork Ship Boneless Pork VP 0-24 days from pack date Bone-in Pork VP 0-18 days from pack date Pork - Non VP 0-6 days from pack date Fresh Poultry Ship CVP Bone-in Chicken 0-6 days from pack date CVP Boneless Chicken 0-12 days from pack date IV. PRODUCE a. NO credit will be issued after the truck has left the store. V. DAIRY a. NO credit will be issued after the truck has left the store. VI. FROZEN PRODUCT a. NO credit will be issued after the truck has left the store. FULL CASES Delivery I. The driver and owner/manager must perform a case count as they are unloaded to insure proper shipment. An itemized count will be performed only in the event the case count does not match the invoice. II. Any overage or shortage should be noted on both invoice copies to ensure proper invoice adjustment. Credit Memo III. NO CREDIT WILL BE ISSUED ON FULL CASE SHORTAGES AFTER THE TRUCK HAS LEFT THE STORE. TOTES/REPACK BOXES/PALLETS TOTE DEPOSIT PROGRAM ALL Totes (Blue or Black) are to be returned to Brenham Wholesale within one week of delivery and two weeks delivery of pallets to be held at the store. If customer does not return totes, a charge of $10.00 per tote could be added to the customer statement. Habitual lack of tote returns will require the customer to go on the Tote Deposit Program. If you have totes at your store that need to be picked up, please email us at info@BrenhamWholesale.com. Delivery I. The driver and store owner/manager must do a joint count of all totes and repack boxes. II. The contents of the totes and boxes are to be checked in by the customer, after the driver has left, on the "honor system". III. The driver will return all empty totes to the warehouse. Totes are the property of Brenham Wholesale and must be returned! Credit Memo I. If an error is discovered in the contents of the totes or boxes, we ask that you call into our credit reporting department (800) 392-4869 within 48 hours (2 days) so that proper credit can be issued. Brenham Wholesale will charge $10.00 for totes, $7.50 for white wood pallets, and $35.00 for blue CHEP pallets that are not returned. BOOKING ITEMS Delivery I. NO WAM or other pre-booked items will be returned to Brenham Wholesale. A product that was pre-booked must be accepted by the retailer at the time of delivery. Credit Memo I. No returns will be allowed on booking products and no credit will be issued. CHECKOUT After all counting is complete and any discrepancies are noted on the invoices, the customer must sign the last invoice page (recap) and the customer load manifest. This signature denotes that the customer agrees with the counts and adjustments and relieves the driver of responsibility for the product.

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