02/2019 ALL-IN-ONE MAGAZINE CORNERSTONE New healthcare logistics warehouse in Zagreb strengthens CEE network ACCESS B2B Platforms to reach out to pharmacists in Austria and Germany EXCHANGE PHOENIX joins NEXT Pharma Summit 2019 to present Patient Programs in Europe AiO Magazine 2019_2.indd 1 22.05.2019 10:35:45 2 Editorial € € BUSINESS LOWER OPTIMISED GROWTH COSTS PROCESSES SIMPLICITY Dear reader, With 25 years of experience as a European Healthcare Provider, we from PHOENIX group know that you have a lot of challenges. In many cases, we have the solutions. This EUROPE magazine highlights some examples such 3 PHOENIX group joins NEXT Pharma Summit as business insights from European mar- 4 Business Intelligence: Tableau Online kets via Tableau Online, real-world evidence (RWE) about migraine in Finland a new B2B platform in Austria and eLearning in Germa- ny to reach out to pharmacists. COUNTRIES Our international healthcare logistics net- 5 Switzerland: PharmaDavos Evening with Zentiva work further expanded in the CEE region 6 Austria: Top Connect Platform for industry partners with the opening of our brand-new ware- 7 Finland: Real-world evidence about the house in Zagreb. burden of migraine 8 Germany: eLearning for pharmacists Talk to us and we will prove to you that to- 9 Bulgaria: Workshop at the 42nd EPSA Congress gether we can make a difference. We are 10 France: Successful presence at PharmaGora looking forward to a close and successful 11 Croatia: New healthcare logistics warehouse cooperation with you! Kind regards ALL-IN-ONE NEWSFLASH Stefan Jung & Stefan Pflug Commercial & Operational Heads of Corporate Pharma Services & Sourcing 12 Patient Services in Estonia // Apotek1 PHOENIX group “best pharmacy brand” in Norway for the 8th time IMPRINT The All-in-One Magazine is published by Editorial Team: Title Page: PHOENIX Pharmahandel GmbH & Co KG, Chief Editor, Olaf Christiansen Opening ceremony of the Zagreb HCL Corporate Pharma Services & Sourcing, ([email protected]), Editorial warehouse on 21st May 2019 Pfingstweidstraße 10-12, 68199 Mannheim, Team: Julia Haßfeld, Lisa Archinard, Walter Germany. Fortunat, Stephan Künzler, Katja Lasins- Printed by: All rights reserved, no part of this publication ka, Dario Mitric, Alan Pintaric, Alexandra Konica Minolta Marketing Service, may be reproduced without prior permission Schmidtchen, Maija Wolf Köln by the publisher. AiO Magazine 2019_2.indd 2 22.05.2019 10:35:46 PHOENIX All-in-One | NEXT Pharma Summit 3 VALUABLE EXCHANGE NEXT PHARMA SUMMIT Olaf Christiansen, Head of Marketing Corporate Pharma Services, PHOENIX group, presents our Patient Programmes at the summit. On 6th and 7th May 2019, international pharma lead- More than 40 speakers informed about many topics ers from all over the world met at the NEXT Pharma that are recently discussed in the industry. One of the Summit in the Croatian city of Dubrovnik. Olaf Chris- tracks was patient centricity, where we from tiansen, Head of Marketing, Corporate Pharma Servic- PHOENIX group have developed patient programmes es at PHOENIX group, was part of the patient centrici- throughout Europe. Olaf Christiansen was part of the ty track and presented to the more than 200 patient track and presented recent activities of participants examples of successful patient pro- PHOENIX group in that field. Olaf and Dr. Alexander grammes at PHOENIX group. Maier, Head of Service Development, Corporate Phar- ma Services & Sourcing, and responsible for Patient “With our coverage and close More than Services, used the opportunity to get in contact with relationship with more than 16,000 200 participants existing and future industry partners – for Patient pharmacies in Europe, we can help from more than Services as well as our other service sectors such as to make the industry´s vision to be 30 countries Healthcare Logistics and Commercial Partnerships. more patient-centric come true” were present at – Dr. Alexander Maier, PHOENIX the NEXT The well-organised event was a great experience and Pharma Summit networking opportunity. We are glad to have met so 2019, representing major pharma companies from many interesting and nice people from the industry Teva, Sandoz and Stada to Merck, Pfizer, Johnson and are looking forward to working together in the & Johnson and Novartis – to name just a few. future! AiO Magazine 2019_2.indd 3 22.05.2019 10:35:58 4 PHOENIX All-in-One | Business Intelligence WEB-BASED REPORTING TOOL TABLEAU ONLINE The European healthcare market is challenging, there- fore, the most important thing you need to do is set your business on the right track. In order to be suc- cessful, knowing your customer’s buying patterns, tracking your sales and keeping track of your invento- ry is crucial. To help you improve your business, the PHOENIX All-in-One Business Intelligence service pro- vides you, our industry partners, with real-time data. We have optimised the data dashboards further by implementing a new web-based solution for your individual needs: Tableau Online, a professional web- based reporting tool which is used to publish reports. We extract our data from our internal European data- base, in which we manage data from all over Europe collected by our subsidiaries and partner pharmacies. With your individual login credentials, you can easily The reports are created via “Tableau Desktop”, tai- access the web-based Tableau Online version 24/7 to lor-made based on your requests, and are published in view and download reports. Additionally, the tool “Tableau Online”, where they are updated automatical- includes other useful features, such as individually ly based on your needs – even on a daily basis if need- defined views, interactive filtering and download ed. The reports originate from wholesale data of our possibilities for each report. PHOENIX subsidiaries and retail and prescription data from our own and partner pharmacies. Strategy & Portfolio Management This way, you can access all the required information about your products, from the wholesaler to the pa- Commercial Excellence tient – comfortably available online and always up to date. Operational Excellence With our database and Tableau Online, we can provide you with several report options, such as: We provide solutions for your needs Providing real-time data and making it easily accessi- • Regional Analysis ble for you is only one of the services PHOENIX All-in- • Launch Tracking One is offering to you. We are continuously improving • Buying Patterns our services to find solutions that meet your specific • Sales Tracking needs. • RoI Analysis • Patient Journey For more information please contact: • Inventory Reports • Benchmarking PHOENIX Business Intelligence Team • Market Scarcity [email protected] • On Shelf Availability AiO Magazine 2019_2.indd 4 22.05.2019 10:35:59 PHOENIX All-in-One | Switzerland 5 PHARMADAVOS EVENING AMEDIS AND ZENTIVA Stephan Künzler, Head of Marketing Amedis, Dominique Durgnat, General Manager Zentiva Switzerland and Martial Barbier, Managing Director BENU Switzerland, celebrated the successful event for pharmacists powered by Amedis and Zentiva in Switzerland. To celebrate the fifth anniversary of the PharmaDavos PHOENIX group, including the subsidiary Amedis, en- Congress, Amedis, the Swiss PHOENIX group compa- tered into a European strategic partnership with Zenti- ny, and Zentiva Switzerland organised an evening va in autumn 2018. In the future, the two companies event for pharmacists at Steigenberger Grand Hotel will continue to exhaust existing opportunities to be in Davos on 11th February 2019. able to provide improved access to pharmaceuticals within Europe. Based on the partnership between the Kaspar Niklaus, Managing Director Amedis, and two healthcare providers, the market entry in other Dominique Durgnat, General Manager of Zentiva European countries is planned. Switzerland, welcomed the guests and emphasised the thriving partnership between the two companies In Switzerland, Amedis and Zentiva are looking for- which was established five years ago. ward to a long lasting and successful partnership in the future and are striving to offer high quality services Furthermore, Kaspar Niklaus thanked the Amedis to their customers and partners. team for their work, because the company’s positive development is mainly based on constant improve- ment, adaptation to customer needs, and on the im- plementation of new service ideas. Dominique Check out the event video Durgnat drew attention to the independence of Zentiva on the PHOENIX All-in-One established in autumn 2018, with Advent International Vimeo channel. as business owner in the background. Both company https://vimeo.com/ managers agreed that with a certain degree of flexibili- 336274292 ty and the right market orientation, it is possible to ex- ploit much more potential. AiO Magazine 2019_2.indd 5 22.05.2019 10:36:04 6 PHOENIX All-in-One | Austria NEW B2B PLATFORM TOP CONNECT PHOENIX Austria has developed a new B2B platform called “Top Connect” to create a venue for pharmacies and the industry. Keeping pharmacies up-to-date and inform them Your advantages: about available (industry) services means an im- • Providing pharmacies with real-time information mense effort. Pharmacies receive vast amounts of • Efficiency without scattering loss information on different channels every day, which • Rapid reaction and action possible costs valuable time to process. It therefore remains • Relief for the external sales force in the effort of low efficiency. Top Connect