U.S. Communities - Cobb County Workforce Management Systems and Related Products, Services and Solutions 18-6390 Brian Coopman Director of Contracts and Procurement [email protected] (978) 955-6262 Kronos Incorporated www.kronos.com 900 Chelmsford Street Lowell, Massachusetts 01851 Table of Contents SECTION ONE .......................................................................................................................... 4 Executive Summary..................................................................................................................... 4 Company Background / Profile .................................................................................................... 8 Experience – Attachment B – References ................................................................................. 12 Product Information / Service Capability .................................................................................... 15 Attachment A – Statement of Work Questionnaire ..................................................................... 28 Cost ........................................................................................................................................... 60 Financial Statements ................................................................................................................. 65 SECTION TWO ........................................................................................................................ 66 Substitutions .............................................................................................................................. 66 Project Team ............................................................................................................................. 67 EXHIBIT A – Contractor Affidavit ............................................................................................... 70 EXHIBIT B – Disadvantaged Business Enterprises (DBE) Form ............................................... 74 SECTION THREE .................................................................................................................... 77 Supplier Worksheet ................................................................................................................... 78 Supplier Information .................................................................................................................. 81 Company Overview ................................................................................................................... 84 Order Processing and Distribution ............................................................................................. 89 Marketing and Sales .................................................................................................................. 96 National Staffing Plan ................................................................................................................ 98 Products, Services and Solutions ............................................................................................ 107 SIGNED ADMINSTRATION AGREEMENT ........................................................................... 160 ADDITIONAL INFORMATION ................................................................................................ 161 Kronos Terms and Conditions Contract ................................................................................... 162 Kronos Terms and Conditions Contract Workforce Ready, Payroll .......................................... 163 General Kronos Attachments ................................................................................................... 164 Workforce Dimensions Specific Attachments .......................................................................... 165 Workforce Ready Specific Attachments ................................................................................... 166 Workforce Central and Workforce TeleStaff Specific Attachments........................................... 167 Kronos Incorporated Proposal in response to U.S. Communities - Cobb County Workforce Management Systems and Related Products, Services and Solutions 1 18-6390, September 27, 2018 Kronos Incorporated Proposal in response to U.S. Communities - Cobb County Workforce Management Systems and Related Products, Services and Solutions 2 18-6390, September 27, 2018 Kronos Incorporated Proposal in response to U.S. Communities - Cobb County Workforce Management Systems and Related Products, Services and Solutions 3 18-6390, September 27, 2018 SECTION ONE Executive Summary Public sector organizations operate under the scrutiny of the public eye, with tight budgets and complex workforce management rules that are designed to ensure quality services are provided at a minimal cost to the taxpayers. Leading these organizations are fiscally responsible individuals who have sworn an oath to uphold the rules that govern and to provide leadership to the public servants who are employed within. As a public sector organization there is no room for error, particularly in the realm of workforce management. Cobb County and U.S. Communities require an experienced and trusted vendor who has proven to provide workforce management solutions and services within the public sector. THE RIGHT SOLUTION Kronos is responding to RFP 18-6390 with the understanding that Cobb County and U.S. Communities have a need for a contracting vehicle for workforce management that must fit the needs of a wide variety of public sector/education organizations. In addition to our experience, Kronos has provided details on the proposed solutions, services, and pricing that supports the company’s qualifications that Cobb County and U.S. Communities can depend on. We know a thing or two, because we've SEEN a thing or two. Kronos solutions solve the workforce management requirements presented in the RFP, including the need for time and attendance, scheduling, staffing and reporting. With Kronos you will find: • A Proven and Trusted Partner: With over 2,000 implementations in the Public Sector, Kronos has an unparalleled track record of success. • Proven and Versatile Solutions that Minimize Risk for Larger, More Complex Organizations. • Flexibility and Low Cost for Less Complex Organizations. Kronos continuously invests in our solutions, so our clients can take advantage of the latest technology platforms, and be assured that their partnership with Kronos will be viable through the technology challenges of the future. Many of our clients have migrated through multiple Kronos platforms over the decades, as well as changes to their supported technologies, upgrades to their other business systems, and emerging standards of security and accessibility. PUBLIC SECTOR EXPERIENCE Kronos has been a global leader in workforce management solutions for over 40 years and our public sector customers represent some of our longest-standing customers. To date, Kronos has implemented timekeeping and related solutions in over 2,000 public agencies. Our experience with the public sector spans across Federal, State, Local, and Public Education. These customers vary in size from the small (30 employees) to the large (30,000 employees), proving how scalable and flexible Kronos solutions really are. Nine years ago Kronos made a significant organizational change in response to our customers’ requests to better meet their needs. At that time Kronos reorganized into 5 business units with one of those units comprised of all State, Local, Higher Education, K-12 and Federal organizations. Our customers demanded that we have a company division solely dedicated to the public sector and we Kronos Incorporated Proposal in response to U.S. Communities - Cobb County Workforce Management Systems and Related Products, Services and Solutions 4 18-6390, September 27, 2018 responded. This division now brings unique public sector expertise demonstrated throughout our engagement with customers. This is evident starting with the presales process continuing all the way through to post implementation support. Kronos offers unique public sector focused solutions in training and change management services designed to recognize the specific challenges that public agencies face in the rollout of software solutions. FINANCE OPTIONS Public agencies require flexibility in a product, service, or even payment method. Kronos is committed to these requests. Due to our unique and incredibly solid financial position, Kronos is able to work directly with our clients to provide financial options that are typically unavailable by other vendors. Kronos offers a variety of financial options including back loading finance options, leasing, or evenly distributed payments throughout a defined period of time. Kronos is committed to working with each individual participating agency to find the most cost effective solution that meets your needs. IN CONCLUSION Kronos understands the importance of finding the right partner to automate workforce management processes. Don't compromise with a solution that isn't a true fit for the public sector. RFP ADDENDA • Kronos acknowledges receipt of Addendum #1, dated September 19, 2018 • Kronos acknowledges receipt of Addendum #2, dated September 24, 2018 Kronos Incorporated Proposal in response to U.S. Communities - Cobb County Workforce Management Systems and Related Products, Services and Solutions 5 18-6390, September 27, 2018 Kronos Incorporated Proposal in response to U.S. Communities - Cobb County Workforce