Table of Contents June 2020 Table of Contents 1. Introduction .................................................................................................... 1-1 Development of the CTP .......................................................................................................... 1-3 Principles of the CTP ................................................................................................................ 1-5 Overview of relevant grant programs ..................................................................................... 1-7 TriMet Role as the Special Transportation Fund Agency ........................................................ 1-8 Other State Funding ................................................................................................................. 1-9 Coordination with Metro and Joint Policy Advisory Committee (JPACT) .............................. 1-11 2. Existing Transportation Services ...................................................................... 2-1 Regional Transit Service Providers .......................................................................................... 2-6 Community-Based Transit Providers ..................................................................................... 2-18 Statewide Transit Providers ................................................................................................... 2-26 3. Service Guidelines ........................................................................................... 3-1 History ...................................................................................................................................... 3-1 Service Guidelines .................................................................................................................... 3-2 Capacity Guidelines ................................................................................................................. 3-6 Performance Measures and Reporting ................................................................................. 3-12 4. Needs Assessment ........................................................................................... 4-1 Demographic Analysis .............................................................................................................. 4-1 Stakeholder Outreach ............................................................................................................ 4-15 Transportation Service Needs ............................................................................................... 4-16 Infrastructure Needs .............................................................................................................. 4-18 Coordination and Organizational Needs ............................................................................... 4-19 Technology Needs.................................................................................................................. 4-20 Deficiencies to Service Guidelines ......................................................................................... 4-21 5. Priorities, Strategies and Actions ..................................................................... 5-1 Priorities ................................................................................................................................... 5-1 Strategies and Actions ............................................................................................................. 5-2 Plan Implementation Committee ............................................................................................ 5-4 Measure Performance ............................................................................................................. 5-5 Enhance Access and increase System Efficiency ..................................................................... 5-6 Maintain and Expand Service to Meet Service Guidelines .................................................... 5-14 Improve Customer Experience .............................................................................................. 5-16 2020 TriMet Coordinated Transportation Plan for Seniors and Persons with Disabilities i Table of Contents June 2020 Transit Provider Coordination and Innovative Partnerships ................................................. 5-20 6. Financial Plan ................................................................................................... 6-1 State Special Transportation Fund (STF) Program ................................................................... 6-1 §5310 Funds ............................................................................................................................. 6-2 Other Funds ............................................................................................................................. 6-3 Projected Funding Needs ......................................................................................................... 6-3 Current Federal Authorization ................................................................................................. 6-4 Funding Process ....................................................................................................................... 6-6 7. Conclusions ..................................................................................................... 7-1 2020 TriMet Coordinated Transportation Plan for Seniors and Persons with Disabilities ii Table of Contents June 2020 List of Tables Table 2-1a. Continuum of Transportation Services-Washington County .................................... 2-3 Table 2-1b. Continuum of Transportation Services-Multnomah County ................................... 2-4 Table 2-1c. Continuum of Transportation Services-Clackamas County ...................................... 2-5 Table 3-1. Aspirational Service Guidelines Summary .................................................................. 3-5 Table 3-2a. Conformance to Service Guidelines inside the TriMet Service District Boundary- Washington County ..................................................................................................................... 3-7 Table 3-2b. Conformance to Service Guidelines inside the TriMet Service District Boundary- Multnomah County ...................................................................................................................... 3-8 Table 3-2c. Conformance to Service Guidelines inside the TriMet Service District Boundary- Clackamas County ........................................................................................................................ 3-9 Table 3-3a. Conformance to Service Guidelines Outside the TriMet Service District Boundary- Washington County ................................................................................................................... 3-10 Table 3-3b. Conformance to Service Guidelines Outside the TriMet Service District Boundary- Multnomah County .................................................................................................................... 3-10 Table 3-3c. Conformance to Service Guidelines Outside the TriMet Service District Boundary- Clackamas County. ..................................................................................................................... 3-11 Table 5-1. Strategies and CTP Priorities Addressed ..................................................................... 5-4 Table 5-2. Actions to Develop a Committee to Oversee Plan Implementation .......................... 5-5 Table 5-3. Actions to Measure Program and Project Performance ............................................ 5-6 Table 5-4. Actions to Enhance Access and Increase System Efficiency ..................................... 5-13 Table 5-5. Actions to Improve Service to Older Adults and/or Persons with Disabilities .. 5-16 Table 5-6. Actions to Improve Customer Experience ................................................................ 5-20 Table 5-7. Actions to Promote Coordination among Service Providers and Innovative Partnerships 5-26 Table 6-1. FAST Act Highlights ..................................................................................................... 6-4 2020 TriMet Coordinated Transportation Plan for Seniors and Persons with Disabilities iii Table of Contents June 2020 List of Figures Figure 1-1.Continuum of Transportation Options for Seniors and People with Disabilities ....... 1-3 Figure 4-1. Portland Metropolitan Area Transit Service Coverage Map ..................................... 4-2 Figure 4-2. 2014 Population Density ........................................................................................... 4-4 Figure 4-3. Regional Job Density .................................................................................................. 4-5 Figure 4-4. Low Income and Non-English Speaking Population .................................................. 4-6 Figure 4-5. Minority Population ................................................................................................... 4-7 Figure 4-6. Households with Low Vehicle Access ........................................................................ 4-8 Figure 4-7. Location of Seniors and/or Persons with Disabilities .............................................. 4-10 Figure 4-8. Affordable Housing Stock ........................................................................................ 4-11 Figure 4-9. Internet Access by Age ...........................................................................................