Diplomat Navigator Passenger Logistics and Vehicle management. Diplomat Navigator is the worlds leading call centre software. Diplomat Ltd. was incorporated in the United Kingdom in August 1996. It is the manufacturer and reseller of Diplomat data communications equipment for the vehicle telematics market. Diplomat Ltd. supplies solutions to many diverse business sectors in various parts of the world. Veolia Environmental Services BP Algeria (Algeirs) BP Angola (Luanda) Star Energy (England) Arquiva (Ireland) SACAB (Johannesburg) Unicabs ( Cape Town) Ride on Transport (Lagos) Blackstar taxis (Canada) The customer base of the software is extensive with over 2200 downloads of the software to date. South African Alliance In September 2007 Diplomat Ltd. formed a strategic partnership with Diplomat Navigator (PTY) capitalised by South Africa’s billionaire Astronaut Mark Shuttleworth. A national call centre for South Africa is operated from its head office in Knysna. A further regional call centre has been opened in Cape Town in July 2008 International Deployment Our software uses international standard shape data for its mapping and road transport layers, as many map vendors worldwide sell this data we can rapidly deploy our software anywhere in the world. If we cannot purchase map data we can generate it from satellite imagery within 10 days of receiving an order. International partnerships Having already formed strategic alliances in other countries and regions we are receptive to discussing business opportunities with any interested parties. Page 2 of 14 System Demonstrations We have the ability to demonstrate our system over the internet. We have typical demonstration systems that we can log into to demonstrate the software features. If you would like a demonstration please contact us with a date and time so that we can trial the online demonstration. If the internet is not suitable for a demonstration please download the software from our website, we can then talk you through some of the features. Page 3 of 14 Hardware Summary The Lynx (Vehicle telematics bridge) Diplomat manufactures a compact vehicle communications bridge called the “Lynx”. The Lynx has a solid state microcontroller and built in GPS receiver. Serial communication ports enable the vehicle peripherals to communicate with the Lynx and update the control centre software with vital information. The integrated modems enable data to be transmitted to and from the control centre using any combination of VHF FFSK, GPRS, or SMS. For sites that need to transmit data over a conventional VHF or UHF PMR radio network, we manufacture a Terminal node controller. A unique selling point of the Lynx box is that it has the ability to use dual Sims which enable it to operate on 2 networks simultaneously and can therefore offer continuous coverage where other telematics devices cannot. The Datax 3 (MDT) The Datax 3 mobile data terminal is recommended for both PMR or GPRS networks as it provides a robust easy to use interface which can also be interfaced to card swipes, meters, Cameras and Navigation devices. In addition to the hardware that we manufacture, we also configure and supply a number of other integrated vehicle peripherals that enable us to integrate our products and provide turnkey systems. They include a variety of 2 way radio equipment, taxi meters and mobile payment terminals. Taxi meter integration A bespoke taxi meter has been developed. This Meter transmits real-time fare data back to our call centre software so that at any time the amount of cash onboard and current fare status can be checked. We can also display information on the meter display such as a ticket number to enable drivers to match passengers on busy ranks that use our ticket machines. We also integrate with many other makes of taxi meter that have serial connectivity. Page 4 of 14 Flexibility The Diplomat software and Lynx box / Datax hardware is a uniquely flexible combination and we have found that in most cases the configuration options of the software and hardware enable our standard products to cater for almost every business. In a majority of cases our customers have simply downloaded the product from our website and used it. Multilingual The Navigator software is multilingual; it supports both English and Portuguese. Other languages can be supported on request. Each work station can have a different language if required so the software can cater for multilingual operations. Scalability We have many users who are despatching over a thousand trips a day. The limitations of the software are dictated primarily by the bandwidth of the data channel and not by the limitations of the network or the PC. The current numeric limitations of the software are 9999 drivers and 9999 vehicles per depot. Page 5 of 14 Telephony and Voice Telephone and VoIP integration We can integrate with many telephone exchanges that report CTI messages either by serial connection or IP datagram; our standard telephone exchanges will support headset dialling and also mouse to answer. We also offer integration to most VoIP Asterisk based exchanges. Please contact us if you have a particular requirement. Call recording Call recording is a standard feature of the software. All conversations are recorded and saved onto the Server, time stamped and pinned to bookings for instant playback. On conventional exchanges the only additional hardware required is a small USB audio box attached to each workstation. VOIP exchanges will record digitally directly to the hard disk. Auto dialling of any numbers in the caller history is possible. SMS Gateway Diplomat offers various SMS solutions, Reverse billed, aggregate accounts and also a bespoke SMS gateway SIM box that facilitates using your own GSM contract. Page 6 of 14 Software application User interface The user interface has been designed so that operators who are migrating from other systems can use colour schemes and customised shortcut keys to emulate systems they are familiar with. Passenger profiles The job entry is very simple and repeat jobs are identified by caller ID. The telephonist will have a template of up to 20 previous bookings with passenger profiles to choose from with a simple swap button if the customer is ringing to book a return journey. Driver and Vehicle database The driver and vehicles databases store every conceivable detail and will warn if a vehicle or driver has any important paperwork or worthiness tests that are about to expire. Driver Vehicle status Drivers and vehicle lists can be examined to see who is on shift, off shift or retired. Auto despatch The dispatch system will automatically select the most appropriate vehicle to be used. This selection process takes into account the vehicle type, the travelling time to the pickup and the amount of time the vehicle has been cleared. The weighting given to this logic can be adjusted into customised profiles that the dispatcher can invoke manually or automatically at different times of the day. Regular and repeat bookings The system allows for regular and repeat bookings. Time stamps Every transaction is time stamped and a full audit trail can be provided. Extensive search Every item in the database can be searched in either ascending or descending order and the results can be output to a CSV file for easy archiving and analysis. Changes tracking If any changes are made to any booking then there is a changes history that cannot be edited or deleted. The changes are time stamped and the logged in user who made the changes is recorded. Page 7 of 14 Messaging The system has a comprehensive messaging system that enables any dispatcher to message the drivers, it also has pop-ups which can be activated or inhibited for each users profile to allow them to monitor driver logons, no shows and emergencies. Messages sent to drivers are confirmed when they are received. Individual or Global messages can be sent and the system has the option to remember messages so they can be resent periodically without having to retype the whole message. SMS The software has mechanisms for sending SMS via the internet using SMS aggregators. If there are no suitable aggregators operating for the cellular networks then a stand alone SMS gateway can be used. These SMS messages can be sent to drivers or to customers. They can be used to automatically inform customers of booking confirmation, booking changes and also will automatically send vehicle details when the job is dispatched and the vehicle is soon to arrive. Email The system sends automatic email confirmation when requested by the customer. The email server will also email depot managers with driver shift summaries and alerts to keep them in touch with the activities of the vehicles and drivers. Online booking module Our online booking module enables customers to book directly online, it also provide a collaboration function that autonomous branch offices or international agents can automatically hand over bookings from one geographical area or country to another system operating the Diplomat Navigator software. Page 8 of 14 Vehicle mounted system features Credit and loyalty card processing The vehicles can be fitted with a chip and pin terminal that will communicate with the office software and process and approve credit card transactions in real-time. In addition to this low cost AIDC proximity cards can be used to identify passengers and manage personal accounts. Not yet available In Sa Navigation The Mobile data terminal can be linked to external navigation devices to provide turn by turn navigation. Driver performance monitoring By integrating on board diagnostics the driver performance can be monitored, maximum G force measurements can be incorporated with the GPS data. This data can then be played back in the event of an enquiry showing the exact route that a driver took and the maximum acceleration and deceleration that the passengers had to endure during the journey.