Cambridge Water Draft Water Resources Management Plan Cambridge Water is a trading name of South Staffordshire Water Plc Registered office: Green Lane, Walsall, WS2 7PD Draft Water Resources ManagementRegistration Plan number: 26627421 March 2013 VAT number: 834 8467 94 Contents Executive Summary ............................................................................................................................................................... 5 Baseline water resources situation .................................................................................................................................... 6 Final planning solution ..................................................................................................................................................... 8 1. Overview ........................................................................................................................................................................ 10 1.1 Introduction ............................................................................................................................................................. 10 1.2 Background to Cambridge Water ............................................................................................................................. 11 1.3 Consultation ............................................................................................................................................................ 13 1.3.1 Pre-consultation ................................................................................................................................................ 14 1.3.2 Consultation during plan preparation ................................................................................................................ 14 1.3.3 Local Water Forum ............................................................................................................................................ 15 1.3.4 Customer Research and Engagement ................................................................................................................ 16 1.3.5 Consultation on draft plan ................................................................................................................................ 17 1.3.6 Competition ..................................................................................................................................................... 17 1.4 Context and Objectives of the Plan ........................................................................................................................... 18 1.5 Underlying principles of a WRMP .............................................................................................................................. 19 1.6 Water Resources Legislation ..................................................................................................................................... 20 1.7 National Security and Commercial Confidentiality ..................................................................................................... 22 1.8 Government Policy and Aspirations........................................................................................................................... 23 1.8.1 Water Paper...................................................................................................................................................... 23 1.8.2 Statement of Obligations .................................................................................................................................. 23 1.8.3 Water Framework Directive ............................................................................................................................... 24 1.9 Links to other plans .................................................................................................................................................. 25 1.9.1 PR14 Price Review ............................................................................................................................................. 25 1.9.2 Water stress ...................................................................................................................................................... 25 1.9.3 Water Resources East Anglia Project .................................................................................................................. 26 1.9.4 Drought Plan .................................................................................................................................................... 27 2. Summary of Plan ............................................................................................................................................................ 28 3. Company policy and levels of service............................................................................................................................... 31 3.1 Strategic Direction Statement ................................................................................................................................... 31 3.2 Levels of service........................................................................................................................................................ 33 3.2.1 Proposed Level of Service .................................................................................................................................. 33 3.3 Metering .................................................................................................................................................................. 35 3.3.1 Compulsory metering ....................................................................................................................................... 35 4. Water Efficiency ............................................................................................................................................................. 36 4.1 Background ............................................................................................................................................................. 36 4.2 Current initiatives ..................................................................................................................................................... 36 4.2.1 External organisations ....................................................................................................................................... 37 4.2.2 Publicity campaigns ........................................................................................................................................... 37 4.2.3 Enhanced communications ............................................................................................................................... 37 4.3 Required activity ....................................................................................................................................................... 38 4.4 Customer feedback .................................................................................................................................................. 39 4.5 Development of future initiatives .............................................................................................................................. 39 4.5.1 Pilot greywater scheme in Cambridge ............................................................................................................... 39 4.5.2 BestWater Project ............................................................................................................................................. 39 4.5.3 Summary of water efficiency ............................................................................................................................. 40 4.6 Leakage ................................................................................................................................................................... 44 5. Water Resources Management Plan ................................................................................................................................ 45 5.1 Plan content and development ................................................................................................................................. 45 5.2 Planning period ........................................................................................................................................................ 46 5.3 Water resource zone definition ................................................................................................................................. 46 Draft Water Resources Management Plan Cambridge Water 2 March 2013 5.4 Planning Scenarios ................................................................................................................................................... 48 5.5 Sensitivity analysis .................................................................................................................................................... 49 5.6 Climate change ........................................................................................................................................................ 50 5.7 Strategic Environmental Assessment ......................................................................................................................... 51 5.8 Environmental issues ...............................................................................................................................................