BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 4 Feature and Technical Overview Published: 2013-11-07 SWD-20131107160132924 Contents 1 Document revision history.................................................................................................................6 2 What's New in BlackBerry Enterprise Server 5.0 SP4.........................................................................7 3 Overview: BlackBerry Enterprise Server.............................................................................................9 4 BlackBerry Enterprise Server architecture.......................................................................................10 Architecture: BlackBerry Enterprise Server.........................................................................................................................10 Architecture: Remote BlackBerry Collaboration Service......................................................................................................14 Architecture: Remote BlackBerry MDS Connection Service................................................................................................ 16 Architecture: Remote BlackBerry Router............................................................................................................................17 Architecture: Remote BlackBerry Administration Service....................................................................................................19 Architecture: Remote BlackBerry Attachment Service........................................................................................................20 Architecture: BlackBerry Web Desktop Manager................................................................................................................ 22 5 BlackBerry Enterprise Server components and features.................................................................. 24 BlackBerry Administration Service..................................................................................................................................... 24 BlackBerry Configuration Panel..........................................................................................................................................25 BlackBerry Mail Store Service............................................................................................................................................ 25 Database tables in the BlackBerry Configuration Database that store contact information ........................................... 26 Contact information that the BlackBerry Mail Store Service stores in the BlackBerry Configuration Database ............... 26 How the BlackBerry Mail Store Service accesses contact information that is stored on the messaging server ............... 27 Configuring the BlackBerry Mail Store Service instance that updates the contact list ................................................... 27 BlackBerry messaging and collaboration services .............................................................................................................. 28 BlackBerry Messaging Agent.......................................................................................................................................28 BlackBerry Collaboration Service.................................................................................................................................31 BlackBerry Synchronization Service............................................................................................................................ 34 BlackBerry Attachment Service...................................................................................................................................35 BlackBerry MDS Connection Service.................................................................................................................................. 36 BlackBerry Applications.....................................................................................................................................................38 BlackBerry Browser Applications.................................................................................................................................38 BlackBerry Java Applications...................................................................................................................................... 38 Managing BlackBerry Java Applications and BlackBerry Device Software........................................................................... 39 BlackBerry device management.........................................................................................................................................40 Controlling third-party applications on BlackBerry devices........................................................................................... 40 BlackBerry Policy Service...................................................................................................................................................40 BlackBerry Router............................................................................................................................................................. 41 BlackBerry Web Desktop Manager .................................................................................................................................... 42 Comparison of BlackBerry Web Desktop Manager and BlackBerry Desktop Software features...................................... 43 Managing a distributed environment for BlackBerry Enterprise Server components ............................................................47 Wireless activation ............................................................................................................................................................ 47 6 BlackBerry Enterprise Solution security...........................................................................................48 Security features of the BlackBerry Enterprise Solution.......................................................................................................49 Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other .................................... 50 Algorithms that the BlackBerry Enterprise Solution uses to encrypt data...................................................................... 50 Extending messaging security to a BlackBerry device ........................................................................................................ 51 Encrypting user data on a locked device............................................................................................................................. 51 Encrypting the device transport key on a locked device.......................................................................................................52 Managing device access to the BlackBerry Enterprise Server..............................................................................................52 Using an IT policy to manage BlackBerry Enterprise Solution security................................................................................. 53 Using IT administration commands to protect a lost or stolen device................................................................................... 54 7 BlackBerry Enterprise Server high availability..................................................................................56 BlackBerry Enterprise Server high availability in a small-scale environment.........................................................................56 How the BlackBerry Enterprise Server calculates health scores ..........................................................................................57 Conditions for failover to a standby BlackBerry Enterprise Server ....................................................................................... 58 How a primary BlackBerry Enterprise Server self-demotes ................................................................................................. 58 Scenario: What happens after a primary BlackBerry Enterprise Server stops responding..................................................... 59 Scenario: What happens after the health score of a primary BlackBerry Enterprise Server falls below the failover threshold........................................................................................................................................................................... 60 BlackBerry Configuration Database high availability............................................................................................................60 BlackBerry Configuration Database mirroring ............................................................................................................. 61 Scenario: What happens after the principal BlackBerry Configuration Database stops responding................................ 62 High availability in a distributed environment......................................................................................................................63 8 Wi-Fi enabled devices.....................................................................................................................65 Types of Wi-Fi networks .....................................................................................................................................................65 Wireless access points......................................................................................................................................................