HARRIS HEALTH ANNUAL REPORT Then & Now Providing Access to Quality Healthcare for 50 Years 1966-2016 MISSION We improve our community’s health by delivering high‐quality healthcare to Harris County residents and by training the next generation of health professionals. VISION We will create a healthier community and be recognized as one of America’s best community‐ owned healthcare systems. WE PROMISE To provide high-quality healthcare by knowledgeable and highly trained staff; To provide prompt, friendly and courteous service; To be sensitive and responsive to your needs and concerns as well as those of your family; and To provide a clean, comfortable and safe environment, in all of our settings. Aerial photo of Harris Health System’s original hospital, Jefferson Davis on Allen Parkway. Letter to Our Community Fifty years ago, we answered the call to care for the people of Harris County, replacing an outdated city- county governance system that had languished for decades. Since then we have grown into a leading public health system that includes three hospitals, 45 outpatient care locations and more than 10,000 employees, physicians and volunteers. In this year’s annual report, “Then & Now: Providing Access to Quality Healthcare for 50 Years,” you will read about our system’s inception and some of our most recent accomplishments. You will also read day-in-the- life narratives that introduce you more personally to just a few of the people who impact — or have been impacted by — the system’s care. Harris Health System’s story is one of quality, driven by a focus on the patient as the center of the care experience, and by commitment to the very best of clinical outcomes. It is a story of caregiver excellence, involving physicians, nurses, therapists, technicians and many others who educate the next generation of caregivers and excel at the delivery of care to our community. It is a story of innovation, as we introduce the latest and best advances in facilities, technologies and processes, in support of superlative care. It is a story of community health, of going the extra mile to prevent illness even before it happens — and, in the process, building community well-being. As always, it is also a story about you. Harris Health not only helps ensure that you and your family have access to the best of care in our community; it is possible because of support from Harris County residents and dedicated friends like you. Thank you for being a part of our story, both then and now. Elvin Franklin Jr. George Masi Chair President and CEO Board of Managers Harris Health System At Harris Health System, we believe we occupy a very special A History of place in our community. Pursuing and achieving excellence Excellence in the work we do each day is the hallmark of our mission. As the U.S. healthcare system is undergoing a historic of newborns and infants by earning the Texas 10 transformation, we remain passionate about trans- Step Program facility designation from the Texas forming the healthcare experience for our patients Department of State Health Services. The Texas 10 and their families. In doing so, we are constantly Step Program encourages breastfeeding as the improving and refining our services so the Harris preferred method of feeding for newborns and County community can receive the best care pos- infants. Harris Health remains a leader among Texas sible. Our many accreditations, certifications and birth facilities supporting new mothers and their recognitions attest to that quality, as provided to the decision to breastfeed. more than 300,000 people we cared for last year. Baby-Friendly - Harris Health’s Designated Ben Taub Hospital has earned Regional Trauma the coveted international recog- Centers - Harris nition of Baby-Friendly Hospital, Health System’s Ben Taub and Lyndon B. Johnson joining a select number of such hospitals are designated as Level I and Level III Trauma facilities in Houston and Texas. Centers, respectively, by the Texas Department of The designation means the hospital meets or exceeds State Health Services for meeting or exceeding rigorous guidelines that promote high levels of American College of Surgeons’ essential criteria for newborn breastfeeding and mother-baby bonding. Level I and Level III trauma care. These regional trauma centers play a central role in responding to Cardiovascular Care - Ben Taub communitywide emergencies, saving lives and Hospital was recently designated returning those who are seriously injured back to as a Chest Pain Center with Primary their communities and families. PCI (the minimal surgical proce- dure that uses a balloon catheter Texas 10 Step Program - to unclog blocked vessels in Harris Health’s Lyndon B. STEMI patients) by the Society of Johnson and Ben Taub Cardiovascular Patient Care. Additionally, the hospital hospitals took the giant step has earned the Platinum Performance Achievement Drs. Michael E. DeBakey and toward improving the health Award ACTION Registry®—GWTG™ from the National Kenneth L. Mattox in a Ben Taub Hospital operating room in 2000. 2 Cardiovascular Data Registry—a distinction only awarded to 319 hospitals in the country. American Heart Association Mission: Lifeline® Gold Plus Receiving Center Award - For the second year in a row, Harris Health’s Ben Taub Hospital has received the Mission: Lifeline® Gold Plus Receiving Center award from the American Houston Fire Department Emergency Medical Services Heart Association for its care of severe heart attack paramedics quickly transport a patient into the Ginni and Richard Mithoff Trauma Center at Ben Taub Hospital. patients. The award recognizes the hospital among the best in the country for its success and prompt care have more than 50 percent of operating room nurses “Best 50” healthcare providers in the U.S. and Canada of ST-elevation myocardial infarction (STEMI) cases— certified, a rigorous process that involves nurses for its industry-leading efforts in supply chain manage- heart attacks caused by a blood flow blockage to the mastering high standards of perioperative practices. ment by the Global Healthcare Exchange (GHX), a heart muscle. worldwide healthcare technology company. In American Heart Association/ healthcare, supply chain management involves all The CEO Cancer Gold American Stroke Association activities tied to supplies and equipment needed to Standard™ by the CEO Round- Stroke Gold Plus-Target: take care of patients. It focuses on planning and fore- table on Cancer is given to Stroke Honor Roll Elite Plus casting, purchasing, product assembly, moving, organizations for their work Award - Awarded to Harris storage and distribution. Harris Health System partners in promoting healthy lifestyle Health’s Ben Taub Hospital, with GHX to achieve efficiencies and deliver the choices, encouraging early the newly created elite award best possible care to patients. detection through cancer screenings and ensuring means the hospital achieved access to quality treatment for its employees. Harris high marks for response and care provided for acute Most Wired - For the fifth year Health is one of only three other hospital systems in ischemic strokes, the most common stroke—87 in a row, Harris Health System Texas to receive the accreditation. percent of all cases—in America. The recognition earned the “Most Wired” places Harris Heath System’s Ben Taub Hospital among recognition in the 17th annual CNOR Strong - Harris Health’s an exclusive group in southeast Texas capable of survey and benchmarking Ben Taub and Lyndon B. offering specialized care for the most complex study conducted by the American Hospital Associa- Johnson hospitals have been stroke patients. tion’s Health Forum and the College of Healthcare named CNOR Strong by the CNOR Information Management Executives. This year, Competency and Credentialing Global Health Exchange Harris Health joins two other healthcare systems in Institute because of its high (GHX) “Best 50” in U.S. and greater Houston and 15 in Texas to be recognized number of certified nurses in the operating rooms Canada - Harris Health Sys- as Most Wired. (CNOR). To achieve the recognition, hospitals must tem was named among the 3 National Committee rating for PM&R programs. This is the third consecutive Commission for Quality Assurance three-year accreditation Harris Health has been on Cancer Medical Home - Harris awarded by CARF. Accreditation - Health System is the The Commission on DNV GL-Healthcare first healthcare system Cancer (CoC) of the American College of Surgeons Accreditation - Harris Health in Houston to achieve (ACoS) has granted Three-Year Accreditation to the received national accreditation Physician Practice Connections-Patient-Centered cancer program at Harris Health System. To earn from DNV GL-Healthcare, the Medical Home designation by the National voluntary CoC accreditation, a cancer program must only hospital accreditation Committee for Quality Assurance. meet 34 CoC quality care standards, be evaluated program approved by the every three years through a survey process, and American Nurses U.S. Centers for Medicare and maintain levels of excellence in the delivery of Credentialing Center’s Medicaid Services (CMS) that comprehensive patient-centered care. Pathway to Excellence® - integrates the ISO 9001 Quality Management System Harris Health System’s with the Medicare Conditions of Participation. American Association three hospitals — Ben Taub, of Critical-Care Nurses’ Texas Hospital Lyndon B. Johnson and Beacon Award for Association’s Quentin Mease — all redesignated as Pathway to Excellence™ - The Beacon “Excellence in Excellence® facilities awarded by the American Nurses Award for Excellence™ Community Credentialing Center. Pathway to Excellence® is a lauds North American Service” Award - prestigious designation that identifies hospitals that hospital units that employ In recognition of Harris Health System’s work to offer robust work environments for nurses and evidence-based practices to improve patient and identify and treat HIV- positive patients through its confirms the professional satisfaction of nurses at family outcomes. Harris Health’s Ben Taub Hospital is Routine Universal Screening for HIV (RUSH) program.