The Hamilton Practice Information Booklet Dr A C Chukwu & Partners The Hamilton Practice Keats House, Harlow, Essex CM18 6LY Telephone: 01279 215415 Fax: 01279 645099 Web Site: www.hamiltonpractice.nhs.uk This leaflet has been compiled & approved by the Practice Manager. 1 INDEX • p3. Our Doctors / Surgery Hours • p4. Useful Phone Numbers / How To Find Us / Catchment Area • p5. Clinics • p6. Tests • p7. Your Health Care Team • p8. MMR / Meningitis • p9. Self Treatment of Common Illnesses & Accidents • p10. Home Visits • p11. Prescriptions • p12. How To See Your Doctor • p13. General Information • p14. Friends Of The Hamilton Practice • p15. Approved GP Training Practice • p16. Keeping children & young people safe • p17. Keeping children & young people safe(2) • P18. Online Services for patients 2 Our Doctors/Surgery Hours • Dr Austin C Chukwu • Monday - Friday MBBS FRCS(England) 08:00 – 18:30* FRCS(Ireland) DFFP MRCGP (*now from 07:30 on Tuesdays) • Dr Nazmul Mohsin • Keats House is open MBBS DCH DRCOG MRCGP between 8am & 6.30pm*, Monday to Friday (*now • Dr Harminder S Chahal from 7.30am on Tuesdays) BMSc Pharmacology (Hons) and patients are able to MBChB DRCOG MRCGP Dip access a receptionist via Fam Plan the telephone or face to face during those times. Patients may also speak • Dr Bindu Singh directly with their doctor, MBBS MRCGP DFFP DRCOG nurse or other healthcare MS (Obstetrics & Gynaecology) professional by phone LoC IUD/SDI depending on the nature of the call and should circumstances allow. • Dr Sian Thompson • Appointment times MRCGP (Distinction) DRCOG Monday-Friday 8am- ATLS MBChB MBChB 12noon & 4pm-6pm* (now from 7.30am on Tuesdays) • Dr Elizabeth Owen although times may vary. MBBS BmedSc (Hons) MRCPCH MRCGP DFFP • Dr Amber Ahmed MBBS BmedSc DRCOG MRCGP 3 Useful Phone Numbers/How To Find Us/Catchment Area • The Hamilton Practice 01279 215415 • Health Visitor 698685 • District Nurse 621917 • Princess Alexandra Hospital 444455 • St Margaret’s Hospital 01992 902010 • NHS 111 • Herts & Essex Hospital 444455 • Social Services 434641 • NHS England 01245 459399 • Citizens Advice Bureau 424400 • Drugsline 438716 • Victim Support 641074 • CRISIS 0330 726 0110 • Essex Police 641212 • Community Health Council 443875 • West Essex CCG, St Margaret’s Hospital, Epping CM16 4TN – 01992 566 140 • Patient Advice & Liaison Services (‘PALS’) 0800 783 3396 • The surgery is located just off Southern Way, Harlow (take the Tawneys Road exit). • The surgery catchment area comprises Tye Green, Latton Bush, Passmores, Stewards, Church Langley, Newhall, Potter Street & Brays Grove areas. • Please note that parking in Keats House is severely restricted and is for use by medical staff only. This restriction is for your own safety and to allow freedom of access to doctors, nurses and the emergency services. However, there are two disabled parking spaces and suitable access for disabled patients to Keats House. There is also a large public pay & display car park across the road from the surgery. 4 Clinics • Child Immunisation – • Family Planning (the full Tuesday afternoons – By range of contraceptive appointment - Arranged by services is available) – computer recall from the Monday to Friday – By surgery. appointment with a Practice • Antenatal – Monday to Nurse or Healthcare Friday – By appointment. Assistant. Minor Surgery – Monday • Cryosurgery (treatment to Friday – By appointment for warts) – Monday to (surgery will write to you). Friday – By appointment. Cervical Smear – Monday • Physiotherapist – By to Friday – By appointment. appointment with a Doctors • Child Health Surveillance Referral (patients can also – Tuesday 2pm to 4pm – By self-refer). appointment and in • Dietician – Wednesday or conjunction with the Health Friday Afternoons - By Visitors. appointment with a Doctors • Health Promotion (anti- Referral. smoking, asthma, weight • Vasectomies – Friday reduction, diabetes, well- mornings– By appointment person checks) – Monday with a Doctors Referral. to Friday – By appointment • Phlebotomist (Blood Test) with a Practice Nurse. –Wednesday 9.30am – PLEASE NOTE: You can 11.30am & Friday 10.30am now use our website for BP – 11.30am (Ross Practice – Monitoring and to update Tuesday 9.30am – 11.30am) your medical status – go to By appointment. The www.hamiltonpractice.nhs.uk for details. Phlebotomist can only see a limited number of patients per session. 5 Tests • Blood Tests: This service is mainly for the elderly & acute • Test Results: If the doctor has patients in the local area and is sent you for tests, you must available by prior appointment telephone the surgery to at The Hamilton Practice Wed. obtain your results from 9am. & Fri. and The Ross Practice Please note that some results Tues. Please note that when your can take 10-14 days to be blood test requires fasting, no returned to the practice, so food & only water should be taken from 8pm the previous please do not call for your evening prior to the blood results until at least 5-7 days sample being taken. If you do from when the test was not observe this requirement, carried out. Test results will your blood sample may be normally only be given to the invalidated. patient in the interests of • Specimens: Urine specimens for confidentiality. laboratory testing can be left at reception up to 12noon each day. • New Web Site: There are The specimen must be clearly plans to introduce a new marked with the patient’s name online Test results form for and date the specimen was taken. completion by patients on our The specimens will be collected new website; see by courier and taken to the www.hamiltonpractice.nhs.uk Princess Alexandra Hospital Pathology Department. for details. Specimen containers are • Patients Over 75 Years Of available free of charge from our Age: We offer annual health reception. Specimens must only be provided in the proper checks for patients of 75 and container and should be sealed over, carried out by a practice in the envelope provided before nurse or by a doctor. A being left with the receptionist. district nurse can also Please note that all stool samples perform these health checks if must be taken to Princess you are unable to attend Alexandra Hospital and not surgery. brought to the surgery. 6 Your Health Care Team • Nonette Winton, Ingrid Sollis & • Community Macmillan Nurses. Janet Wingfield Practice Nurses. Macmillan Nurses are Practice Nurses provide cervical specialist nurses who have been smear services and medication trained in the management of reviews for asthma, diabetes, pain relief and the provision of hypertension, heart disease and emotional support to cancer stroke.They help with minor patients and their families. illnesses, carry out minor treatments, immunisations and • George Shields Practice change dressings. They advise on Manager. The Practice family planning, travel Manager is responsible for the immunisation, diet, smoking, non-medical aspects of the stress, and general health care. services provided by the practice. He is at your disposal • Belinda Healthcare Assistant. if you have any problem with Healthcare Assistants aid practice the services we provide. The nurses with blood pressure & new Practice Manager is assisted by patient checks, hypertension Loraine who has day-to-day annual reviews, dressings, ECG’s, responsibility for Reception and urine testing etc. They can also patient problems, queries or give injections for B12, concerns. Pneumonia, contraceptions and flu. • Loraine, Claire, Karen, Nicola • Claire D’Arcy etc. Health Visitors. & Marilyn Administration. Our Health Visitors promote Administrators are there to health/prevent ill health and advise provide the secretarial and on specific needs when identified clerical support demanded by a within individuals, family or modern public health service in community. They offer help and the management of its finances support at times of physical and/or and communications. emotional stress e.g. bereavement. • Fiona, Sue, Kate, Wendy, • Shirley Birkitt etc. District Nurses. Norma, Caroline, Emma, District Nurses provide Genna & Megan Reception. comprehensive/skilled nursing care Our Receptionists are keen to to the sick/disabled in their own help patients on arrival at the homes to enable patients to remain practice and whatever else they at home if possible. They offer can. They will make support, advice and maintain close arrangements for you to see the liaisons with all necessary medical, doctor or any other member of social and voluntary agencies in the health care team. the provision of care. • School Nurse. School Nurses provide a service protecting and promoting the health of school children. 7 MMR/Meningitis • What is meningitis? • MMR immunisation can There are two types of meningitis ; viral and prevent the following bacterial. Viral meningitis is hardly ever diseases: life-threatening but can make sufferers fairly weak. Viral meningitis cannot be Mumps: This is typically a helped with antibiotics. Bacterial painful swelling just in front meningitis can be very serious and needs of the ear, often effecting urgent treatment with antibiotics. the other side within the • How can you tell if someone has next day or so. Paracetamol meningitis? will help ease the Meningitis is not easy to spot at first because discomfort. It is infectious the symptoms are similar to those of flu. for 2 days before any Recognising the symptoms early enough swelling and for the next 7 could mean the difference between life days or so. and death. An important symptom is a blotchy rash which does not temporarily Measles: A red, blotchy rash disappear when pressed with a glass – appears on the fourth day of this is a simple test which you can apply illness and is mainly on the yourself. Some other symptoms of face and trunk. The patient meningitis are shown below; these will be quite unwell. It is symptoms may not all appear at the same time: infectious for 2 days before the rash appears and until it In Adults: Vomiting, very high temperature, violent or severe headache, stiff neck, has gone. dislike of bright lights, drowsiness or lack German Measles (Rubella): of energy, painful joints, fits, rash.